Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 397332 Views
  • 879 replies
  • 326 likes
  • 397332 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78536 Views
  • 124 replies
  • 32 likes
  • 78536 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 17934 Views
  • 8 replies
  • 0 likes
  • 17934 Views
  • 8 replies
  • 0 likes

Songs stop playing after whataspp audio message

Hello,after upgrade my iPhone X to 11.3 version I see the following problem: While I'm listening the music on Spotify, if I switch on whatsapp (while the song is playing) and click play on a audio message, after the message the song doesn't start aut...

  • Newbie
  • Hello, after upgrade my iPhone X to 11.3 version I see the following problem:   While I'm listening the music on Spotify, if I switch on whatsapp (while the song is playing) and click play on...
  • -2iilwct_ud9a
  • Newbie
  • 5492 Views
  • 6 replies
  • 7 likes
  • 5492 Views
  • 6 replies
  • 7 likes

Can’t download song into my iPhone

Please help me, I’m so frustrated!I downloaded some songs on my laptop and click the download button then I check my iPhone if it worked, I also click the download button too on my phone, and this is what I get.

5C0C9A44-BB2A-46B2-9500-D5ABEDAB2E27.png FE5F0035-0886-4830-B2DC-7E7D4DC835F8.png
  • Newbie
  •     Please help me, I’m so frustrated! I downloaded some songs on my laptop and click the download button then I check my iPhone if it worked, I also click the download button too ...
  • 282 Views
  • 0 replies
  • 0 likes
  • 282 Views
  • 0 replies
  • 0 likes

No Rearranging?

In the new Spotify update, I can’t figure out how to rearrange songs in a playlist in alphabetical order (only allows for date added). Help? It’s a really small thing, so no biggie if it’s set in stone like this.

  • Newbie
  • In the new Spotify update, I can’t figure out how to rearrange songs in a playlist in alphabetical order (only allows for date added). Help? It’s a really small thing, so no biggie if it’s set in sto...
  • 273 Views
  • 0 replies
  • 1 likes
  • 273 Views
  • 0 replies
  • 1 likes

bestofkt9

I paid my membership fee but my membership has not been premium yet. please help me very much in this situation.

  • Casual Listener
  • I paid my membership fee but my membership has not been premium yet. please help me very much in this situation.
  • ei-8mb_u1w3z8
  • Casual Listener
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

iPhone X battery drain and heat

Battery is draining insanely fast and phone hit 105 degrees Fahrenheit while I’m charger. No issue with Apple Music streaming. iphone X and latest update from App Store.

  • Gig Goer
  • Battery is draining insanely fast and phone hit 105 degrees Fahrenheit while I’m charger. No issue with Apple Music streaming.   iphone X and latest update from App Store.
  • Loxer
  • Spotify Star
  • 4098 Views
  • 4 replies
  • 3 likes
  • 4098 Views
  • 4 replies
  • 3 likes

Premium account, new phone, playlists not transfered

Hello dear Community,I have been looking into the various FAQs and support threads but nothing seems to work. So apologies if this question has been answered somewhere.I no longer want to use Spotify on my work phone. So I have logged in into my Prem...

  • Newbie
  • Hello dear Community, I have been looking into the various FAQs and support threads but nothing seems to work. So apologies if this question has been answered somewhere. I no longer want to use Spo...
  • 249 Views
  • 0 replies
  • 0 likes
  • 249 Views
  • 0 replies
  • 0 likes

songs skipping on their own

Hi: I have reinstalled the spotify app (premium account) & re-booted the iphone 6s using iOS 11.3.1 phone...songs are still skipping. Anyone have any other ideas?

  • Newbie
  • Hi:   I have reinstalled the spotify app (premium account) & re-booted the iphone 6s using iOS 11.3.1 phone...songs are still skipping. Anyone have any other ideas?
  • Loxer
  • Spotify Star
  • 427 Views
  • 1 replies
  • 0 likes
  • 427 Views
  • 1 replies
  • 0 likes

Repeat button not working on iphone

Hi Spotify, I'm a premium user and have been for a very long time now. Few months ago, the repeat button on my Spotify account has been unable to use on my iPhone. Basically the button is there, but I can't seem to repeat a song, although I can repea...

  • Casual Listener
  • Hi Spotify,   I'm a premium user and have been for a very long time now. Few months ago, the repeat button on my Spotify account has been unable to use on my iPhone. Basically the button ...
  • 358 Views
  • 0 replies
  • 0 likes
  • 358 Views
  • 0 replies
  • 0 likes

Queue Missing

I can't see my queue anymore. I have tried playing from an artist list and i have deleted my app and re-installed and it is still gone. A song will play and it does say "playing from Queue" at the top, but it does not let me see my queue. There is no...

  • Newbie
  • I can't see my queue anymore. I have tried playing from an artist list and i have deleted my app and re-installed and it is still gone. A song will play and it does say "playing from Queue" at the to...
  • 596 Views
  • 0 replies
  • 3 likes
  • 596 Views
  • 0 replies
  • 3 likes

Solved!! Cant listen a song

I can’t play a song from a other country. the name of the song is Draai het Om from Boef from the Netherlands. Why is that? Have a picture added.

  • Newbie
  • I can’t play a song from a other country. the name of the song is Draai het Om from Boef from the Netherlands. Why is that? Have a picture added.
  • user-removed
  • Not applicable
  • 1020 Views
  • 1 replies
  • 0 likes
  • 1020 Views
  • 1 replies
  • 0 likes

Shuffle playing songs in order, no Premium

I noticed when I pressed Shuffle Play for playlist, the songs are playing in order. I’m still getting ads however. I know I didn’t sign up for a trial again or are paying for it.

  • Casual Listener
  • I noticed when I pressed Shuffle Play for playlist, the songs are playing in order. I’m still getting ads however. I know I didn’t sign up for a trial again or are paying for it.  
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

Songs playing in order despite no Premium?

I noticed when I pressed Shuffle Play for playlist, the songs are playing in order. I’m still getting ads however. I know I didn’t sign up for a trial again or are paying for it.

  • Casual Listener
  • I noticed when I pressed Shuffle Play for playlist, the songs are playing in order. I’m still getting ads however. I know I didn’t sign up for a trial again or are paying for it.  
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

Daily mix

Hi there, I’ve been on premium for about a month and have been listening and saving music, however I still have no daily mix. My app is up to date. Is there a way to fix this? Many thanks Sarah

  • Casual Listener
  • Hi there, I’ve been on premium for about a month and have been listening and saving music, however I still have no daily mix. My app is up to date. Is there a way to fix this?    Many tha...
  • Giallou
  • Casual Listener
  • 362 Views
  • 3 replies
  • 0 likes
  • 362 Views
  • 3 replies
  • 0 likes

Lost saved songs after update

Since the update last week my saved songs playlist has been deleted/dissapeared and replaced with a favourite songs playlist with only a few songs in. How can I get it back?

  • Newbie
  • Since the update last week my saved songs playlist has been deleted/dissapeared and replaced with a favourite songs playlist with only a few songs in. How can I get it back? 
  • Maxim
  • Spotify Star
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

Mobile update interface.

Where did the songs section in the library folder? If it's gone can we have it back please?

  • Newbie
  • Where did the songs section in the library folder? If it's gone can we have it back please?
  • Maxim
  • Spotify Star
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Repeating Spotify made playlists on iOS app

How do I put Spotify made playlists on loop, I’ve been trying way too hard to figure it out and I just can’t, this is after the new update btw

  • Newbie
  • How do I put Spotify made playlists on loop, I’ve been trying way too hard to figure it out and I just can’t, this is after the new update btw
  • Vicki18
  • Newbie
  • 499 Views
  • 1 replies
  • 1 likes
  • 499 Views
  • 1 replies
  • 1 likes

Solved!! Cannot download

why i cannot download any songs? i purchased a premium yesterday. can someone help me? i’m using Iphone

  • Newbie
  • why i cannot download any songs? i purchased a premium yesterday. can someone help me? i’m using Iphone
  • Bethany_Dawn
  • Community Legend
  • 404 Views
  • 1 replies
  • 0 likes
  • 404 Views
  • 1 replies
  • 0 likes

Solved!! How do I search for a certain song on my playlist after this new update?

After this new update, when i pull down on a playlist to searh for a specific song, the search bar does not come up. How do I search for certain songs now? I have a playlist with 2200+ songs and searching for certain songs is really useful.

  • Casual Listener
  • After this new update, when i pull down on a playlist to searh for a specific song, the search bar does not come up. How do I search for certain songs now? I have a playlist with 2200+ songs and sear...
  • Joshau-k
  • Casual Listener
  • 9664 Views
  • 6 replies
  • 0 likes
  • 9664 Views
  • 6 replies
  • 0 likes

Solved!! Transferring local PC files to iPhone

Is there a way to download my local files from my PC to my iPhone? I tried creating a playlist with the tracks on my PC but when I enter on my phone the playlist is empty.

  • Newbie
  • Is there a way to download my local files from my PC to my iPhone? I tried creating a playlist with the tracks on my PC but when I enter on my phone the playlist is empty.
  • oerwhat
  • Casual Listener
  • 3088 Views
  • 2 replies
  • 0 likes
  • 3088 Views
  • 2 replies
  • 0 likes

Syncing Local files to iPhone

Is this feature still active on the iPhone app? I have tried and tried and tried to sync some local files via the desktop app to my phone (everything is on the same wireless network) and have been able to do this in the past. Most of the thread help ...

  • Newbie
  • Is this feature still active on the iPhone app?  I have tried and tried and tried to sync some local files via the desktop app to my phone (everything is on the same wireless network) and have b...
  • oerwhat
  • Casual Listener
  • 3383 Views
  • 3 replies
  • 0 likes
  • 3383 Views
  • 3 replies
  • 0 likes