Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Spotify premium not working on phone

Spotify premium not working on phone


So I just purchased spotify premium, and it will not register on my phone.
As in i cannot stream songs on my iphone 4.

Help me please!

4 Replies

I've had the same problem today, bought a new premium membership yesterday..???

Hey! Welcome to the community 🙂

Can you try the steps outlined in this post?


Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014

If this post was helpful, please add kudos below!

Hi there, I have tried all the recommended steops and still having problems, help. My account is still not showing that I have premium and the adds are still coming on.

Hi everyone! Welcome to the Spotify Community!


How long ago did you subcribe to Spotify Premium? Does the desktop version of Spotify indicate you're using Spotify Premium (check where the title via the top of the interface)? Unfortunately, for whatever reason is going on with the Internet, subscription status updates takes a while for it to synchronize across all of your devices. You should also verify on your profile page if you have successfully subscribed to Spotify Premium, :).


If you'd like, you can still try out these alternative situations. Sometimes, your device may not want to ask for new information regarding your account. In order to force it to do this, you can try doing the following...


  1. Log out of Spotify from your mobile device.
  2. Delete Spotify from your mobile device.
  3. Clear your device's cache (if applicable).
  4. Reboot your mobile device completely.
  5. Re-install Spotify.
  6. Log back in.

You can also check out this topic (the same one Peter suggested) to see if any of the advice given here would be able to help you out, ^_^.


Lemme know if any of these solutions were of assistance to you, :).

Spotify on!

Spotify | Twitter

Did you like this post? Please add kudos below!
Did this post solve your issue? Accept it as a solution below!

Suggested posts