Spotify randomly starts playing other songs

[carolina08]

Plan

Premium

Country

Sweden

Device

iphone11

Operating System

(iOS 10)

My Question or Issue

Hello,

Since a couple of dags my spotify account randomly starts playing songs I have not started. And even when I´m not using the app i can start to play music from anywhere. I read similar topics in the community but none of the trouble shooting worked. I have tried:

- Restart the app

- Re-installed the app

- Removed connections to all devices

- Removed connection to Facebook

- Logged out from all devices

- Changed password and logged in again

Even with above actions the problem does not go away. All the trouble shooting I have read in the community seems to focus on the account being hacked. But then the problem should have been solved with me changing password to a more complex one. Please help med.

Bets regards

/Carolina

[AyuTheHuman]

Hi there!

In case you didn't see yur other post on this problem, have you tried changing your email address? 

https://community.spotify.com/t5/Accounts/Hacking-Potential-Vulnerability-in-Spotify-Login-Page/m-p/...

I think someone know your email and uses a brute force bot to guess the password, no matter what you change it to.

Hope this helps!