Spotify search, browse and radio on Android do not work on WiFi.

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Spotify search, browse and radio on Android do not work on WiFi.

Rigsterr
Casual Listener

Premium Account

 

Country US

 

Device Lg Stylo G phone

Operating System Android

 

My Question or Issue

 My Spotify phone app doesn't seem to work anymore on Wi-Fi except at home. My playlists seem to work and homepage. Browse, search and radio keep giving me error messages and when I try to cast Spotify to Chromecast a error message appears as well. I have done a cleared the cache, data and uninstalled/reinstalled the app and still nothing. Is it a glitch on the newest update?

3 Replies

Re: Spotify search, browse and radio on Android do not work on WiFi.

Rock Star 16
Rock Star 16

Hey @Rigsterr, thanks for posting here!

That's not cool! Let's get to the bottom of this. Could you fire over your Spotify, device and operating system versions? Also, are you connected to a network with restrictions, a proxy or a VPN? I'd love to take a closer look.

 

Thanks, have a lovely day!

HuibRock Star 16
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

Re: Spotify search, browse and radio on Android do not work on WiFi.

Rigsterr
Casual Listener

Thanks Huib for your response.

The Spotify app version on my Android is version 8.4.57.803 armV7

As far the network restrictions/firewall I'm sure there are some, but I was told it doesnt restrict Spotify or other music apps. I work in a public library and the Spotify app works flawlessly on my work computer. My android phone app used to work flawlessly as well until the most recent update. That's when the "offline" and error messages began to appear. It also wouldn't connect to Chromecast as well at work, even though all other apps like Netflix, and YouTube did. By the way, on my home network Spotify works great.

Re: Spotify search, browse and radio on Android do not work on WiFi.

Rock Star 16
Rock Star 16

Hey @Rigsterr, sorry for the delay here!

Alright, let's try to reinstall the Spotify app. That should help here. Here's how: Reinstall Spotify. Could you let me know how you get on?

 

Thanks, have a lovely day!

HuibRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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