Spotify search not working anymore

[Jesperbouw]

my Spotify search stops working after a few minutes, this happens on LTE and on WiFi  I have left my iPhone doing that for over 2 hours and it does nothing (see attached file), to fix it I need to force close the app and open it again, how can I fix this?

Plan

Premium

Country

The Netherlands 

Device

(iPhone 7 plus 

Operating System

iOS 12.3.1

[Billy-J]

Hey @Jesperbouw, I'll be here to help you.

Could you try restarting your device? If that doesn't help, please try a clean reinstall of the Spotify app.

Let me know how this goes!

[Jesperbouw]

I have tried both methods several times but with no success 😞

[Billy-J]

Hey there @Jesperbouw.

Thanks for trying those steps! Could you also make sure Offline Mode is set to 'Off' by going to Home in the Spotify app > Settings > Playback > Set Offline to 'Off'? 

Let me know how that goes 🙂 

[Jesperbouw]

Offline mode is not on 😕

[Jesperbouw]

my iphone says " Connecting " but nothing happends 

[Billy-J]

Hey @Jesperbouw.

Gotcha! Could you try having a friend or family member log into your account on their device? 

Let me know how that goes 🙂 

[BobbyBrown12312]

I experience exactly the same issue.

Steps:

1. Go to the general search tab
2. Enter some text
3. Press return
4. Loading indicator is shown for unlimited time

It happens both on WIFI and mobile network.

I am not in offline mode.

I experience this for many months. I experience this very often. Is there a way that I can provide debug data?

[Peter]

Hey @BobbyBrown12312 - help's here!

Do you mind trying a clean reinstall by following the relevant steps for your device in this Spotify Answer?

Hopefully that should do the trick, but if you're still having trouble, do you mind providing us with the following info:

• exact Spotify version
• your device + OS version?

In the meantime, if you could also try logging in on a different device using the same account, that would help us confirm that this is an issue specific to your device rather than an account issue.

Thanks - keep us posted!

[BobbyBrown12312]

Hi Peter,

I've already tried the clean reinstall. I'm using Spotify v8.5.41 on an iPhone 7 with iOS 13.3. I think the issue can be somehow caused when switching from mobile internet to WiFi and vice versa.

I am using the same account on a Windows 10 Notebook and the search is working fine.