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Spotify slow to launch, then sluggish when running for a while

Spotify slow to launch, then sluggish when running for a while

Plan: Premium

Country: UK

 

Device (iPhone X)

Operating System (iOS 12)

 

My Question or Issue

app takes about 10 secs to lauch.

 

after the app is running for a while, when i try to pause a song (either from home screen or from the app itself) it is so slow to respond  that it actually appears frozen, although the music continues to play.

 

Sometimes to play button will become grey and take several seconds to turn white again so that i can pause the music

 

Reply
1 Reply

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

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