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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 399441 Views
  • 879 replies
  • 326 likes
  • 399441 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78924 Views
  • 124 replies
  • 32 likes
  • 78924 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18078 Views
  • 8 replies
  • 0 likes
  • 18078 Views
  • 8 replies
  • 0 likes

Connect Spotify to TV in RV with WiFi but no internet?

I have an RV (actually a horse trailer with living quarters) and would love to be able to use Spotify in the trailer. There are two Roku tvs in the trailer and the main tv plays through the stereo so my goal is to get Spotify to the tv as simply as p...

  • Casual Listener
  • I have an RV (actually a horse trailer with living quarters) and would love to be able to use Spotify in the trailer.   There are two Roku tvs in the trailer and the main tv plays through the st...
  • Keanu_C
  • Spotify Star
  • 823 Views
  • 3 replies
  • 0 likes
  • 823 Views
  • 3 replies
  • 0 likes

Using Google ChromeCast

Hi, I have an Apple iPhone 6s and a Google Chromecast. Unfortunately it is not working, it always has worked but today it won’t work. The issue is the following: everything seems to work fine, I can connect my phone to my chromecast with Spotify. But...

  • Casual Listener
  • Hi,   I have an Apple iPhone 6s and a Google Chromecast. Unfortunately it is not working, it always has worked but today it won’t work. The issue is the following: everything seems to work fin...
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

Bluetooth Iphone won't connect

Hello , I am having a problem with my iphone not connection to my car. the phone is conencted to the stereo however it only plays on the phone and not on the vehicle. On the stereo screen it shows the song I am playing but won't play in the car speak...

  • Newbie
  • Hello ,   I am having a problem with my iphone not connection to my car. the phone is conencted to the stereo however it only plays on the phone and not on the vehicle. On the stereo screen it...
  • Bethany_Dawn
  • Community Legend
  • 472 Views
  • 1 replies
  • 0 likes
  • 472 Views
  • 1 replies
  • 0 likes

spotify wont connect to bmw connected drive

since the lastest iOS and spotify update (both on the same day for me, yey) spotify wont connect to bmw connected drive, If I go and tell the car to connect to my apps it sits there until I get bored but never connects. Ive also tried playing over bl...

  • Regular
  • since the lastest iOS and spotify update (both on the same day for me, yey) spotify wont connect to bmw connected drive, If I go and tell the car to connect to my apps it sits there until I get bored...
  • dave0688
  • Casual Listener
  • 14581 Views
  • 10 replies
  • 0 likes
  • 14581 Views
  • 10 replies
  • 0 likes

Premium can’t be purchased

I have iPhone 5s, If I try to get premium there is no option to get it, it simply says premium can’t be purchased. Any help?

  • Newbie
  • I have iPhone 5s, If I try to get premium there is no option to get it, it simply says premium can’t be purchased. Any help?
  • estebanGramaj0
  • Gig Goer
  • 450 Views
  • 1 replies
  • 0 likes
  • 450 Views
  • 1 replies
  • 0 likes

Hi, I have this problem that when I try to search an artist (Danien & Theø) nothing shows up, why?

All my friends are able to find this artist, but I can’t even if I use a link that they send me, it doesn’t work

  • Newbie
  • All my friends are able to find this artist, but I can’t even if I use a link that they send me, it doesn’t work
  • Hubo
  • Community Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Content error

I am trying to share my playlists on twitter. I am testing this out by sharing to my own tiwtter accounts. When I share the playlist, I get the #NowPlaying message with a link to the playlist. When I click on the link, I get an error message : "Conte...

  • Newbie
  • I am trying to share my playlists on twitter.  I am testing this out by sharing to my own tiwtter accounts.  When I share the playlist, I get the #NowPlaying message with a link to the play...
  • rebe_riverdom
  • Newbie
  • 899 Views
  • 1 replies
  • 0 likes
  • 899 Views
  • 1 replies
  • 0 likes

Solved!! Can i sync my Ipod nano with spotify?

I have an ipod nano and i cant sync he with spotify. I´ve seen that i can put my spotify music there. But i dont understand the process at all. I conect the ipod to desktop version, but the app dont recognizes the ipod and dont pops up the bar "devic...

  • Newbie
  • I have an ipod nano and i cant sync he with spotify. I´ve seen that i can put my spotify music there. But i dont understand the process at all. I conect the ipod to desktop version, but the app dont ...
  • hkite1990
  • Newbie
  • 74819 Views
  • 11 replies
  • 0 likes
  • 74819 Views
  • 11 replies
  • 0 likes

Solved!! Ad doesn’t work

Every time after an ad English man says ”Thank you for listening.....” music stops and whole queue disappears! It has happend over ten times and I’m so done with this app..

  • Newbie
  • Every time after an ad English man says ”Thank you for listening.....” music stops and whole queue disappears! It has happend over ten times and I’m so done with this app..
  • user-removed
  • Not applicable
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Solved!! Can’t log into the correct Facebook account

So for the past 6 years or so I’ve used my dad’s Facebook account as my main Spotify account, as it carries all my personal playlists and whatnot. He doesn’t ever use it so I’ve sorta laid claim to it. However, recently, I was greeted to a logged out...

  • Newbie
  • So for the past 6 years or so I’ve used my dad’s Facebook account as my main Spotify account, as it carries all my personal playlists and whatnot. He doesn’t ever use it so I’ve sorta laid claim to i...
  • user-removed
  • Not applicable
  • 569 Views
  • 1 replies
  • 0 likes
  • 569 Views
  • 1 replies
  • 0 likes

Solved!! Logged in and am getting someone else’s scanchy music. Help! Gie me a # to call!

I logged in. I went to get one of my play lists and there is all of this horrible music that is not what I’ve downloaded. Give me a number to call someone, This is just ridiculous that we pay every month and can’t speak to a person. Horrible!

  • Newbie
  • I logged in.  I went to get one of my play lists and there is all of this horrible music that is not what I’ve downloaded.  Give me a number to call someone,  This is just ridiculous t...
  • user-removed
  • Not applicable
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

itunes payment problem

app does not update the payment status from itunes. I have contacted apple and everytihng seems fine from their side, but the app does not update itself to premium

  • Newbie
  • app does not update the payment status from itunes. I have contacted apple and everytihng seems fine from their side, but the app does not update itself to premium
  • Maxim
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Solved!! Can’t listen to saved music

Ever since I updated around a week ago the library and radio tab are gone, there is a new interface and only three tabs with, home, your playlists, and search, all my saved songs turned into like and I can’t listen to them, I can only listen to my pl...

  • Casual Listener
  • Ever since I updated around a week  ago the library and radio tab are gone, there is a new interface and only three tabs with, home, your playlists, and search, all my saved songs turned into li...
  • Ricksoncosta
  • Casual Listener
  • 588 Views
  • 4 replies
  • 0 likes
  • 588 Views
  • 4 replies
  • 0 likes

ALL Songs are skipping

So I have premium Spotify and a stable wifi connection but EVERY song in EVERY playlist I listen to skips to the next song after getting 3 quarters through it. I will click back on the song and move the slider to the point just before it skips and it...

  • Casual Listener
  • So I have premium Spotify and a stable wifi connection but EVERY song in EVERY playlist I listen to skips to the next song after getting 3 quarters through it. I will click back on the song and move ...
  • Hailstorm14
  • Casual Listener
  • 783 Views
  • 5 replies
  • 0 likes
  • 783 Views
  • 5 replies
  • 0 likes

Solved!! Download playlist without WiFi connection (Iphone 4s)

Hi!I have searched around for this question as it seems to have been issued earlier.However, it seems that previous solution no longer exist. So, here it is again.I can't get my wifi working on my old Iphone 4s, so i'm kinda dependent on being able t...

  • Casual Listener
  • Hi! I have searched around for this question as it seems to have been issued earlier. However, it seems that previous solution no longer exist.   So, here it is again. I can't get my wifi w...
  • hannemanbr
  • Newbie
  • 102384 Views
  • 3 replies
  • 0 likes
  • 102384 Views
  • 3 replies
  • 0 likes

Solved!! 7 days trial gone for IOS?

Just bought a new Iphone and a friend told me that there is a 7 day free trial premium without entering any bank accounts when installing spotify on IOS for the firste time. Hmmm, Spotify app tell me that it is not possible to purchase premium with I...

  • Casual Listener
  • Just bought a new Iphone and a friend told me that there is a 7 day free trial premium without entering any bank accounts when installing spotify on IOS for the firste time. Hmmm, Spotify app tell me...
  • Maxim
  • Spotify Star
  • 5504 Views
  • 1 replies
  • 0 likes
  • 5504 Views
  • 1 replies
  • 0 likes

Solved!! Turn Genius on

For some reason the Genius Behind the Lyrics feature just turned off or went away or something. I liked the feature and would like to get it back, I didn’t turn it off or anything it just went away, it’s been a couple weeks and the rest of the people...

  • Casual Listener
  • For some reason the Genius Behind the Lyrics feature just turned off or went away or something. I liked the feature and would like to get it back, I didn’t turn it off or anything it just went away, ...
  • Pvlazzo
  • Newbie
  • 76438 Views
  • 8 replies
  • 1 likes
  • 76438 Views
  • 8 replies
  • 1 likes

Spotify won’t stream through bluetooth (IOS 11)

I have spotify premium. Been streaming via bluetooth in my car fine for sometime now. I was driving and my music suddenly stopped, looking at my phone it said it was still playing. I unlocked my phone and went to the Spotify app where it says “Playin...

  • Regular
  • I have spotify premium.  Been streaming via bluetooth in my car fine for sometime now.  I was driving and my music suddenly stopped, looking at my phone it said it was still playing. I unlo...
  • Ben369
  • Casual Listener
  • 644 Views
  • 1 replies
  • 0 likes
  • 644 Views
  • 1 replies
  • 0 likes

Missing album: The Sole Inhabitant by Thomas Dolby

Why did The Sole Inhabitant by Thomas Dolby disappear? There is still a spotify page for it on the web, but it appears to be dead. https://open.spotify.com/album/6f1qUtfhqxDrm5NxY0rIPU

  • Casual Listener
  • Why did The Sole Inhabitant by Thomas Dolby disappear? There is still a spotify page for it on the web, but it appears to be dead.    https://open.spotify.com/album/6f1qUtfhqxDrm5NxY0rIPU...
  • BulmaroLazarin
  • Newbie
  • 2562 Views
  • 4 replies
  • 1 likes
  • 2562 Views
  • 4 replies
  • 1 likes

Solved!! Force touch to add a song to a playlist

I had an idea to make adding songs to a specific playlist easier. On the newer iphones, there is a force touch, where if you push a little harder you can bring up other menus that aren't available normally. If you could do this by pushing on a song t...

  • Visitor
  • I had an idea to make adding songs to a specific playlist easier. On the newer iphones, there is a force touch, where if you push a little harder you can bring up other menus that aren't available no...
  • Bethany_Dawn
  • Community Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes