Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2024-07-14 3:16:33 AM
31mwp7shpmdorxy6haqf
Spotify
48435 Views
15 replies
36 likes

48435 Views
15 replies
36 likes

Some song won't play

PlanPremiumCountryNorway DeviceiPhone 6s My Question or IssueMost songs play normally, but some songs won't play at all even if I'm connected to the internet. When pressing the song on the app, nothing happens - it doesn't turn grey, and the song doe...

3hjay_-okar02
Newbie
Plan Premium Country Norway Device iPhone 6s My Question or Issue Most songs play normally, but some songs won't play at all even if I'm connected to the internet. When p...
2018-07-29 1:14:27 PM
2018-07-29 2:44:09 PM
Billy-J
Spotify Star
508 Views
1 replies
0 likes

508 Views
1 replies
0 likes

not auto downloading the fresh weekly songs on wifi

PlanPremiumCountry CZDeviceIphone XOperating System 11.4.1 My Question or IssueHi guys,I have some playlists like "release radar" that is refreshing the songs every week.Issue is that spotify is not auto downloading the fresh weekly songs while i am ...

sira_spota
Regular
Plan Premium Country CZ Device Iphone X Operating System 11.4.1 My Question or Issue Hi guys, I have some playlists like "release radar" that is refreshing the songs eve...
2018-07-27 11:47:50 AM
2018-07-29 8:27:31 AM
sira_spota
Regular
725 Views
2 replies
0 likes

725 Views
2 replies
0 likes

Shuffle error with aiplay

PlanPremiumCountry DenmarkDeviceIphone XB&O M5 speakerOperating Systemios 11.4.1 My Question or Issuei have just switched from af bluetooth speaker (B&O A2) to a speaker that have airplay (B&O M5). I had no problems with spotify when i used it via th...

JesperFriis
Newbie
Plan Premium Country Denmark Device Iphone X B&O M5 speaker Operating System ios 11.4.1 My Question or Issue i have just switched from af bluetooth speaker (B&O A2) to...
2018-07-28 9:05:47 AM
2018-07-28 10:56:01 AM
Loxer
Community Legend
433 Views
1 replies
0 likes

433 Views
1 replies
0 likes

App is unresponsive from video in IOS

PlanFreeCountry USADeviceiPhone 8Operating SystemiOS 11.4.1 My Question or Issue When I am listening to Spotify on my iphone, whenever a video attempts to play (advertisement or music video), the app freezes/becomes unresponsive. The only way to bypa...

jmprask
Newbie
Plan Free Country USA Device iPhone 8 Operating System iOS 11.4.1 My Question or Issue When I am listening to Spotify on my iphone, whenever a video attempts to play (adver...
2018-07-27 9:20:49 PM
2018-07-27 9:53:31 PM
Billy-J
Spotify Star
747 Views
1 replies
0 likes
Freezing
iOS
iphone
unresponsive
video

747 Views
1 replies
0 likes

Playlist shuffle plays other songs

PlanFreeCountry spainDeviceiPhone 6SOperating SystemiOS 11.4.1 My Question or IssueHi there, I've created a personal playlist with the songs i like and when I shuffle play it, does play other songs not in the playlist. I don't know what happen.Anyone...

erik-121
Newbie
Plan Free Country spain Device iPhone 6S Operating System iOS 11.4.1 My Question or Issue Hi there, I've created a personal playlist with the songs i like and...
2018-07-27 10:00:09 AM
2018-07-27 6:19:18 PM
hoffmanjoshua
Regular
410 Views
1 replies
0 likes

410 Views
1 replies
0 likes

Sorting playlist

PlanPremiumCountryukDevice(iPhone 8 & 5Operating System(iOS 10, , Windows 10,etc.) My Question or Issue Why cant we inverse the playlist then change the sort order As soon as use any of the sort functions you cannot custom sort songs anymore this isn...

bongoboyza
Regular
Plan Premium Countryuk Device (iPhone 8 & 5 Operating System (iOS 10, , Windows 10,etc.) My Question or Issue Why cant we inverse the playlist then change the sort order&n...
2018-07-27 1:29:38 PM
2018-07-27 4:32:03 PM
bongoboyza
Regular
486 Views
2 replies
0 likes
Other

486 Views
2 replies
0 likes

Doesn't function on iPod

Premium iPod Touch 2nd Gen. I used to use Spotify on my iPod until it just stopped working. How to solve this issue?

ayberkbilgin
Casual Listener
Premium iPod Touch 2nd Gen. I used to use Spotify on my iPod until it just stopped working. How to solve this issue?
2018-07-24 7:13:44 PM
2018-07-27 4:06:25 PM
ayberkbilgin
Casual Listener
1716 Views
6 replies
0 likes

1716 Views
6 replies
0 likes

Songs keep skipping

My music keeps skipping and it’s startinf to drive me insane. I can’t even get 30 seconds into any song without it skipping to the next one or pausing. I’ve tried everything and nothing at all is working. I’ve tried restarting the app, logging out, d...

emky328
Casual Listener
My music keeps skipping and it’s startinf to drive me insane. I can’t even get 30 seconds into any song without it skipping to the next one or pausing. I’ve tried everything and nothing at all is wor...
2018-07-26 1:13:29 PM
2018-07-27 2:43:14 PM
Billy-J
Spotify Star
1329 Views
8 replies
0 likes
Skipping songs

1329 Views
8 replies
0 likes

Volume lowers when in iMessage

PlanPremiumCountry Usa DeviceiPhone 8Operating SystemiOS 10 My Question or IssueWhen listening to music, if I open my iMessages app the volume lowers a bit (sort of like how navigation apps reduce the volume when they’re about to speak). It comes rig...

nbauerlevey
Newbie
Plan Premium Country Usa Device iPhone 8 Operating System iOS 10 My Question or Issue When listening to music, if I open my iMessages app the volume lowers a bit (sort ...
2018-07-27 1:07:03 PM
2018-07-27 1:37:50 PM
Loxer
Community Legend
50029 Views
1 replies
1 likes
iMessage
volume

50029 Views
1 replies
1 likes

Solved!! Song not on Spotify!

Can you add the song "You & I" By IU? I don't see why not... most of her other songs are already on Spotify! Thank you!

jckoo
Newbie
Can you add the song "You & I" By IU? I don't see why not... most of her other songs are already on Spotify! Thank you!
2018-07-27 1:13:30 AM
2018-07-27 3:21:21 AM
Bittencourt
Spotify Star
2382 Views
1 replies
1 likes

2382 Views
1 replies
1 likes

Need to be a rockstar to change playlist cover photos

I'm aware that if you're on desktop you can change cover photos for playlists, however you have to be a Rockstar to do so. Is there any quick way to become one? i really just want to change my playlist photos and don't want to go through a big hassle...

clairejelagin
Casual Listener
I'm aware that if you're on desktop you can change cover photos for playlists, however you have to be a Rockstar to do so. Is there any quick way to become one? i really just want to change m...
2018-07-26 3:25:55 AM
2018-07-26 8:24:36 PM
Loxer
Community Legend
853 Views
3 replies
0 likes

853 Views
3 replies
0 likes

new iPhone 8 downloading one song every 5minutes

PlanPremiumCountry AustraliaDeviceiPhone 8Operating SystemiOS 10 My Question or Issue Hi, my partner just recently purchased an iPhone 8, set her phone up and first thing she did was connect to wifi and download spotify to get her songs on her phone....

bepismax
Newbie
Plan Premium Country Australia Device iPhone 8 Operating System iOS 10 My Question or Issue Hi, my partner just recently purchased an iPhone 8, set her p...
2018-07-26 4:51:05 PM
2018-07-26 7:56:36 PM
Loxer
Community Legend
388 Views
2 replies
0 likes

388 Views
2 replies
0 likes

Cant play my songs offline even im in premium. all my songs were lost and its like it has been erase

cant play my all my songs offline now. even though im on premium. its like it has been erased need to be downloaded again. i always pay my monthly bill but why. please help using iphone ios 11. thanks

paul241
Newbie
cant play my all my songs offline now. even though im on premium. its like it has been erased need to be downloaded again. i always pay my monthly bill but why. please help using iphone ios 11....
2018-07-26 7:22:38 PM
2018-07-26 7:40:33 PM
Loxer
Community Legend
402 Views
1 replies
0 likes

402 Views
1 replies
0 likes

data usage and downloaded music

Spotify PremiumiPhone 7, iOS 11.4.1, carrier is AT&T in the U.S.Please excuse the repeat of details in this post. I just want to be sure that I am clear for anyone who can answer my questions.........I am using the Spotify app on my iPhone. I have se...

bhoward1
Newbie
Spotify Premium iPhone 7, iOS 11.4.1, carrier is AT&T in the U.S. Please excuse the repeat of details in this post. I just want to be sure that I am clear for anyone who can answer my ques...
2018-07-26 7:23:00 PM
2018-07-26 7:36:25 PM
Loxer
Community Legend
1721 Views
1 replies
0 likes

1721 Views
1 replies
0 likes

I can no longer play both downloaded and non-downloaded songs

PlanFree/PremiumCountry I just upgraded to a new iphone and downloaded the latest version of the spotify app. Now I can no longer play both downloaded and non-downloaded songs. When I set playback to offline I can only play downloaded songs. When I t...

jayafink
Regular
Plan Free/Premium Country I just upgraded to a new iphone and downloaded the latest version of the spotify app. Now I can no longer play both downloaded and non-downloaded so...
2018-07-25 8:06:45 PM
2018-07-25 8:55:39 PM
Loxer
Community Legend
656 Views
3 replies
0 likes

656 Views
3 replies
0 likes

Spotify keeps playing after answering phone call

iPhone 7s, iOS 10.3.3, Spotify 8.4.8 Steps to reproduce:1. Play music from iPhone. (Just happened using the built-in speaker; not sure if this matters).2. Receive a phone call. Music pauses during this time.3. Answer phone call. Expected result: musi...

alexkorn
Regular
iPhone 7s, iOS 10.3.3, Spotify 8.4.8 Steps to reproduce: 1. Play music from iPhone. (Just happened using the built-in speaker; not sure if this matters). 2. Receive a phone call. Music pau...
2017-07-21 9:52:37 PM
2018-07-25 7:10:05 PM
Thatsall__Folks
Casual Listener
16744 Views
18 replies
11 likes

16744 Views
18 replies
11 likes

Kenwood kdc-x302

So whenever I connect my phone to my kdx-x302 deck it locks my phone out of the app, and won’t let me control anything. I know they’ve got that “navigate on the deck” option but it’s way to difficult to do. All I get is the Spotify logo and then have...

Sdaddytraplord
Newbie
So whenever I connect my phone to my kdx-x302 deck it locks my phone out of the app, and won’t let me control anything. I know they’ve got that “navigate on the deck” option but it’s way to difficult...
2018-04-20 3:53:35 PM
2018-07-25 6:16:13 PM
amcbride
Casual Listener
7211 Views
13 replies
3 likes

7211 Views
13 replies
3 likes

presale code

I️ am really looking forward to getting the presale code for my favourite artist billie eilish. but i’m afraid that it will come two hours late like it did for another artist. how can I️ make sure it won’t come late again?

w0w_trash
Newbie
I️ am really looking forward to getting the presale code for my favourite artist billie eilish. but i’m afraid that it will come two hours late like it did for another artist. how can I️ make sure it...
2018-07-25 5:01:32 PM
2018-07-25 6:09:11 PM
krausehomes
Newbie
896 Views
1 replies
0 likes

896 Views
1 replies
0 likes

The Home Screen is now always just black on iPhone 5S

Plan:PremiumCountry:UKDevice: iPhone 5SOperating System:iOS 11.4.1Build: 8.4.62.490 The Home Screen is now always just black on iPhone 5S. It used to take a while to go from black to something meaningful. Now it just stays black. (The other tabs are ...

senyor
Newbie
Plan:Premium Country:UK Device: iPhone 5S Operating System:iOS 11.4.1 Build: 8.4.62.490 The Home Screen is now always just black on iPhone 5S. It used to take a while to go from black to...
2018-07-25 4:49:45 PM
2018-07-25 5:12:08 PM
Billy-J
Spotify Star
1027 Views
1 replies
0 likes

1027 Views
1 replies
0 likes

Spotify Mobile only loading some musics

PlanPremiumCountry BrasilDeviceiPhone 6 PlusOperating SystemiOS 11.4My Spotify Mobile doesn't show all musics of my playlist

gabrielkaab
Newbie
Plan Premium Country Brasil Device iPhone 6 Plus Operating System iOS 11.4 My Spotify Mobile doesn't show all musics of my playlist
2018-07-25 3:43:38 PM
2018-07-25 3:46:11 PM
Loxer
Community Legend
371 Views
1 replies
0 likes

371 Views
1 replies
0 likes

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