Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37137 Views
  • 15 replies
  • 36 likes
  • 37137 Views
  • 15 replies
  • 36 likes

Weird entries in "recently played" list

PlanPremiumCountryNetherlandsDeviceIrrelevant, the problem occurs on all devices.Operating SystemIrrelevant. My Question or Issue As of recently, weird entries started popping up in my "recently played" list. These were songs / albums that I didn't p...

  • Casual Listener
  • Plan Premium Country Netherlands Device Irrelevant, the problem occurs on all devices. Operating System Irrelevant.   My Question or Issue  As of recently, weird entries started p...
  • reac
  • Casual Listener
  • 11490 Views
  • 6 replies
  • 6 likes
  • 11490 Views
  • 6 replies
  • 6 likes

How do I stream (not download) songs on iOS from a playlist created on desktop?

Premium user in USiPhone X using Spotify for iOS 8.4.61.719Spotify for Mac 1.0.84.344 I have a bunch of playlists created on Spotify for Mac that contain a mix of local files and normal Spotify-hosted songs. When I try to play the playlists on my iPh...

  • Casual Listener
  • Premium user in US iPhone X using Spotify for iOS 8.4.61.719 Spotify for Mac 1.0.84.344   I have a bunch of playlists created on Spotify for Mac that contain a mix of local files and normal ...
  • Loxer
  • Community Legend
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Explicit Filter

Hi, I have a problem with the explicit filter option on the spotify app. I turned the option on but now I want to disable it. Apparently to do that you need the TOUCH ID on my apple device. Mine is broken. Like the button is broken and the TOUCH ID i...

  • Casual Listener
  •    Hi,  I have a problem with the explicit filter option on the spotify app. I turned the option on but now I want to disable it. Apparently to do that you need the TOUCH ID on my ap...
  • Qaylun02
  • Regular
  • 1712 Views
  • 3 replies
  • 1 likes
  • 1712 Views
  • 3 replies
  • 1 likes

Spotify uses very much data

PlanPremiumCountry EstoniaDeviceIphone 6sOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have Spotify Premium, which uses very much data lately. I have 7GB per month and today, on the first day of July I have streamed o...

  • Newbie
  • Plan Premium Country  Estonia Device Iphone 6s Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I have Spotify Premium, which uses very m...
  • Qaylun02
  • Regular
  • 595 Views
  • 2 replies
  • 0 likes
  • 595 Views
  • 2 replies
  • 0 likes

Downloads removed completely at random.

I'm running sptify premium on an iPhone 7 32gb. Newest update on both my phone and app. I have most of my library downloaded, mostly a few playlists and lots of albums to listen to while I work delivery so I don't kill my data. Only recently did it s...

  • Casual Listener
  • I'm running sptify premium on an iPhone 7 32gb. Newest update on both my phone and app. I have most of my library downloaded, mostly a few playlists and lots of albums to listen to while I work deliv...
  • user-removed
  • Not applicable
  • 6154 Views
  • 6 replies
  • 4 likes
  • Apple iPhone app
    IOS 11
    ios 11.4
    IOS iphone 7
  • 6154 Views
  • 6 replies
  • 4 likes

IOS Spotify update = TERRIBLE

- I can't view my own profile anymore- I can't search up friends on the update- I follow friend's playlists because I can't even access their profiles- I can't edit my playlists anymore- I can't see which songs are a part of the playlists= basically ...

  • Casual Listener
  • - I can't view my own profile anymore - I can't search up friends on the update - I follow friend's playlists because I can't even access their profiles - I can't edit my playlists anymore - I ca...
  • adamstifuk
  • Music Fan
  • 3317 Views
  • 7 replies
  • 19 likes
  • 3317 Views
  • 7 replies
  • 19 likes

Superuser Contribution local files won't sync to iphone

PlanPremiumCountryUSA DeviceiPhone SEOperating System Windows 7My Question or IssueI am trying to sync my local files to my iPhone SE. I followed all the directions correctly and was able to get my local files to play on my desktop through spotify. I...

  • Newbie
  • Plan Premium Country USA  Device iPhone SE Operating System  Windows 7 My Question or Issue I am trying to sync my local files to my iPhone SE. I followed all the directions correc...
  • Aimee_T
  • Roadie
  • 502 Views
  • 1 replies
  • 0 likes
  • 502 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Deleted songs keep playing on my playlist

PlanFreeUnited StatesiPhone X Operating SystemiOS 11.4 My deleted songs keep showing playing on my playlist. How do I fix it?

  • Regular
  •   Plan Free United States iPhone X    Operating System iOS 11.4   My deleted songs keep showing playing on my playlist. How do I fix it?  
  • Aimee_T
  • Roadie
  • 9604 Views
  • 1 replies
  • 0 likes
  • 9604 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cover art on Spotify app

PlanPremiumCountryNorwayDeviceiPhone 6Operating System My Question or IssueI’ve inported a CD with mp3-files on my iTunes, complete with info and cover art. They show up on Spotify under local files on MacBook, with album cover and all. HOWEVER, for ...

  • Casual Listener
  •   Plan Premium Country Norway Device iPhone 6 Operating System     My Question or Issue I’ve inported a CD with mp3-files on my iTunes, complete with info and cover art. The...
  • Aimee_T
  • Roadie
  • 847 Views
  • 1 replies
  • 0 likes
  • Cover Art
    iphone
    local files
  • 847 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sort and filter tracks inside a playlist (iOS)

Una súper duda, si elimino la app y la vuelvo a instalar pierdo toda la música que tenía descargada? O solo se guarda y hay que volver a guardarla?

  • Newbie
  • Una súper duda, si elimino la app y la vuelvo a instalar pierdo toda la música que tenía descargada? O solo se guarda y hay que volver a guardarla?
  • Aimee_T
  • Roadie
  • 433 Views
  • 1 replies
  • 0 likes
  • 433 Views
  • 1 replies
  • 0 likes

Spotify iOS downloading music itself

My Question or IssueWhen I start Spotify on iOS to listen music, I see it is downloading some music. Everytime another amount, other songs. I do have all music downloaded already, so why is this happening? I don't follow playlist, so it is not updati...

  • Visitor
  • My Question or Issue When I start Spotify on iOS to listen music, I see it is downloading some music. Everytime another amount, other songs. I do have all music downloaded already, so why is this ha...
  • Hubo
  • Community Legend
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes

iOS Spotify Bug using Jaguar InControl Apps

Spotify Usernamehades281PlanPremiumCountryUSADeviceiPhone 6SOperating SystemiOS 11.3.1 My Question or IssueHi -I am using Spotify in my vehicle via the Jaguar InControl App and my iPhone 6S. On the in-car interface, the touch areas and function icons...

  • Casual Listener
  • Spotify Username hades281 Plan Premium Country USA Device iPhone 6S Operating System iOS 11.3.1   My Question or Issue Hi - I am using Spotify in my vehicle via the Jaguar InControl...
  • hades281
  • Casual Listener
  • 1282 Views
  • 2 replies
  • 0 likes
  • 1282 Views
  • 2 replies
  • 0 likes

How can I find friends without Facebook

I want to find my friends on Spotify but none of them have Facebook. I have tried searching just their username as well as spotify:user:username and neither method has worked. How can I find them? P.S. I have an iPhone SE if that helps

  • Casual Listener
  •   I want to find my friends on Spotify but none of them have Facebook. I have tried searching just their username as well as spotify:user:username and neither method has worked. How can I find ...
  • amw11
  • Casual Listener
  • 6225 Views
  • 2 replies
  • 0 likes
  • 6225 Views
  • 2 replies
  • 0 likes

Radio button in CarPlay missing

Plan: Premium Country: USA Device: iPhone X Operating System: iOS 11.4 My Question or Issue:At some point recently, the “Radio” option disappeared from the CarPlay interface of my Spotify app. It used to appear somewhere in the middle along the top o...

  • Casual Listener
  • Plan: Premium   Country: USA   Device: iPhone X   Operating System: iOS 11.4   My Question or Issue: At some point recently, the “Radio” option disappeared from the ...
  • daltonk
  • Casual Listener
  • 1135 Views
  • 2 replies
  • 2 likes
  • Carplay
    Radio
  • 1135 Views
  • 2 replies
  • 2 likes

Still on Old Interface

PlanPremiumCountryUnited States of AmericaDeviceiPhone 8+ My Question or IssueI’ve updated my Spotify app to the latest version yet I’m still on this old interface. How can I change to the new look?

  • Casual Listener
  • Plan Premium Country United States of America Device iPhone 8+    My Question or Issue I’ve updated my Spotify app to the latest version yet I’m still on this old interface. How can...
  • Loxer
  • Community Legend
  • 612 Views
  • 1 replies
  • 0 likes
  • 612 Views
  • 1 replies
  • 0 likes

One playlist will not play

Hi, I have Premium and am in the UK. On my iphone 7 which is linked to my Bose Soundtouch, I can play any of my playlists except one... and it is the one that is my favourite! When I click to change to that playlist, it still shows the last track pla...

  • Casual Listener
  • Hi, I have Premium and am in the UK. On my iphone 7 which is linked to my Bose Soundtouch, I can play any of my playlists except one... and it is the one that is my favourite!  When I click to c...
  • Wirral927
  • Casual Listener
  • 740 Views
  • 2 replies
  • 0 likes
  • 740 Views
  • 2 replies
  • 0 likes

Solved!! White play button

On a person's Instagram I saw the screenshot I've attached and I was wondering where this play interface can be found? Tried multiple playlists but was not successful.. hope someone can help and thanks in advance.

  • Casual Listener
  • On a person's Instagram I saw the screenshot I've attached and I was wondering where this play interface can be found? Tried multiple playlists but was not successful.. hope someone can help and than...
  • Loxer
  • Community Legend
  • 1990 Views
  • 1 replies
  • 0 likes
  • 1990 Views
  • 1 replies
  • 0 likes

Downloaded songs keep redownloading when open app

PlanPremium CountryCanada DeviceiPhone X Operating SystemiOS 11.4 My Question or IssueEvery time I opened the app, dozens of my downloaded songs keep redownloading. I don’t have any saved playlist and have turned off the cellular download. It’s a hug...

  • Casual Listener
  • Plan Premium   Country Canada    Device iPhone X   Operating System iOS 11.4   My Question or Issue Every time I opened the app, dozens of my downloaded songs ke...
  • fuson27
  • Newbie
  • 1608 Views
  • 5 replies
  • 10 likes
  • 1608 Views
  • 5 replies
  • 10 likes