Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Spotify, I think you have a major problem. Lately, since a week or 3, both on my iPhone 4 (iOS7) and Ipod touch 4th Gen the tracks of my downloaded playlists, when being offline, stop playing after an undefined time. They skip to the next track but no audio can be heard.
Only when I do a "hard" skip myself to a next song, that song starts playing and audio can be heard. Again for 3, 4, 5 or more minutes until the same occurs.
I'm a happy premium user for more than a year now (correction: I was a happy premium user) and this really p***** me off very much.
I have done all that I could find on the community threads on this subject such as:
- clear history and cookies,
- delete the app
- turn off iphone or ipod
- turn it back on
- reinstall the app
- put the preferred playlists offline again
....
I'm a bit lost and it seems that you cannot manage to provide a solution to this terrible issue.
Any idea ?
As an update, I have used my iphone frequently this week, either in the car or while running in the morning.
Each time the issue re-occurs, meaning all of a sudden at the end of a song or somewhere in the middle, there is no audio anymore whilst the track continues to play. Pausing and restarting that song does not help at all. The only thing that helps is skipping to the next track after which the issue occurs after playing multiple tracks again.
I was thinking whether it had anything to do with the 3G-connection, wifi or gps on on my iphone but I cannot turn any of these off as I cannot use my phone for any purpose.
It is taking a long time to get any update and just like Joosie I'm considering to downgrade my subscription to a non-payable one. This is no use for me.
The Spotify community is a support channel for users to help each other, if you want official support from Spotify either drop the support team an email here (and then reply to the automated reply) or tweet @SpotifyCares.
As for your issue, does it happen to playlists synched into offline mode?
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
I have the same problem for almost 2-3 months now. It's really making me crazy.
In my car (ford focus with bluethooth) it seems that if I tap AUX off and back on again it works again (90% of the time it does). But it happens also if I'm not in the car.
If you hit the sound button in the app, you don't see a circle anymore to adjust the sound.
Reboot, reset, app delete and so on don't work. For me it looks like it has something to do with iOS 7 and maybe in combination with Spotify.
I'm patient for a solution, but if this keeps on going I look for alternatives. Especially since I now have the problem that I'm going offline random and I have to download everything over again. ( http://community.spotify.com/t5/Help-iOS-iPhone-iPad-iPod-Touch/Logout-and-playlists-to-DL-again/m-p... )
iPhone 4S
iOS 7.04
Spotify 0.9.3
It looks like if you tap the pause/play button a lot on the home screen on the iPhone, without going in the iPhone with my code, it 'crashes' and then it starts playing again in the car. The screen of the player in the iPhone is gone and if it starts playing in the car again, it comes back.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…