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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 33737 Views
  • 13 replies
  • 36 likes
  • 33737 Views
  • 13 replies
  • 36 likes

Spotify Connect?

Hi I cant get spotify to play music, i ve downloaded again and connected controller to bridge, it plays radio stations and when i go to spotify and press already have an account it reads enter this code ???. I go to website and get lost? Can any one ...

  • Visitor
  • Hi I cant get spotify to play music, i ve downloaded again and connected controller to bridge, it plays radio stations and when i go to spotify and press already have an account it reads enter this c...
  • Peter__
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

unable to play track

so I clicked on the 'could this be what you're looking for' and didn't see any replies to this. hopefully i've not missed a thread on this. problem: songs, like Daft Punk, Touch It, technologic. -plays fine on pc (not offline mode, just streaming int...

  • Music Fan
  • so I clicked on the 'could this be what you're looking for' and didn't see any replies to this.  hopefully i've not missed a thread on this.   problem: songs, like Daft Punk, Touch It...
  • Valgalxoxo
  • Casual Listener
  • 2233 Views
  • 5 replies
  • 0 likes
  • 2233 Views
  • 5 replies
  • 0 likes

Spotify not activating

Hi my spotify premium isnt activating on my iphone 5 and iv paid for it andreamtuohy

  • Newbie
  • Hi my spotify premium isnt activating on my iphone 5 and iv paid for it andreamtuohy
  • Joe
  • Community Legend
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

iPhone app always shuffles as default

iPhone 4s iOS 5.1.1 Spotify app version 0.52.374.g2c5b1077 (catchy name) Every time a search for and play an album or create a playlist the default is to shuffle it. Everytime I have to go in and turn shuffle off. I've looked in the settings but can'...

  • Casual Listener
  • iPhone 4s iOS 5.1.1 Spotify app version 0.52.374.g2c5b1077 (catchy name)   Every time a search for and play an album or create a playlist the default is to shuffle it. Everytime I have t...
  • Joe
  • Community Legend
  • 6733 Views
  • 10 replies
  • 2 likes
  • 6733 Views
  • 10 replies
  • 2 likes

3 months for the price of 1, combined with NUS Extra discount?

Hello, Just wondering if you can cheekily combine the 3 for 1 offer for Premium with the 50% off discount for NUS? It works out cheaper for me for the first three months to not use the discount!?

  • Newbie
  • Hello,   Just wondering if you can cheekily combine the 3 for 1 offer for Premium with the 50% off discount for NUS? It works out cheaper for me for the first three months to not use the dis...
  • Peter__
  • Community Legend
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Premium isn't working on my iPhone

Hi, I just brought Spotify Premium and it works fine on my PC but on my iPhone it doesnt. I have logged in and out, tryed logging in with facebook, restarted my phone, uninstalled the app and the downloaded it again. I have payed money and I dont get...

  • Casual Listener
  • Hi,    I just brought Spotify Premium and it works fine on my PC but on my iPhone it doesnt. I have logged in and out, tryed logging in with facebook, restarted my phone, uninstalled th...
  • samgorse
  • Casual Listener
  • 522 Views
  • 2 replies
  • 0 likes
  • 522 Views
  • 2 replies
  • 0 likes

Solved!! help: spotify free doesn't work on iphone ?

Hi all, I have two accounts: one premium and one free. I have no problems to use spotify premium on my iphone, but since I received and email from spotify announcing that now is free using shuffle play, I would like to try my free account and it does...

  • Casual Listener
  • Hi all, I have two accounts: one premium and one free. I have no problems to use spotify premium on my iphone, but since I received and email from spotify announcing that now is free using shuffl...
  • Peter__
  • Community Legend
  • 2335 Views
  • 3 replies
  • 0 likes
  • 2335 Views
  • 3 replies
  • 0 likes

The Spotify app i gone

My app has dissekerad on my iPhone 5s and i cant install it again? When i find the app in AppStore it just says open not install?? Any ideas?

  • Newbie
  • My app has dissekerad on my iPhone 5s and i cant install it again? When i find the app in AppStore it just says open not install?? Any ideas?
  • Greg
  • Roadie
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Solved!! A QUESTION.......

Hello! Okay, so, I have a problem I hope you can help me with. I have about 16,000 songs on my iPod that I used before I started using Spotify. Well, there are a few songs I would like to add to Spotify that are on my iPod....how do I do that? I only...

  • Roadie
  • Hello!  Okay, so, I have a problem I hope you can help me with.  I have about 16,000 songs on my iPod that I used before I started using Spotify.  Well, there are a few songs I would l...
  • Peter__
  • Community Legend
  • 263 Views
  • 3 replies
  • 0 likes
  • 263 Views
  • 3 replies
  • 0 likes

Can you listen for free?

Can you listen to Spotify on an ios device for free with an old account

  • Newbie
  • Can you listen to Spotify on an ios device for free with an old account
  • Peter__
  • Community Legend
  • 254 Views
  • 3 replies
  • 0 likes
  • 254 Views
  • 3 replies
  • 0 likes

Sync button does not appear on my ipad

I have spotify premium and the sync button used to appear, but no longer does. Its really annoying and i have deleted the app a couple times but no change.

  • Visitor
  • I have spotify premium and the sync button used to appear, but no longer does. Its really annoying and i have deleted the app a couple times but no change.
  • Joe
  • Community Legend
  • 440 Views
  • 1 replies
  • 0 likes
  • 440 Views
  • 1 replies
  • 0 likes

[Bug] Thai Language & Radio

Having some serious wiggy behavior since upgrading the iOS spotify app (was using an older version for 2nd gen ipad and then upgraded to new iPad mini retina). The app does very odd things when trying to make a radio station from any available artist...

  • Newbie
  • Having some serious wiggy behavior since upgrading the iOS spotify app (was using an older version for 2nd gen ipad and then upgraded to new iPad mini retina). The app does very odd things when tryin...
  • Adam
  • Roadie
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Phone app not connecting to twitter

I cannot manage to share on my Titter account music played in my phone 5 App. I have no problems with the iPad though. Anyone has any idea? I have uninstalled the app a couple of times and also logged out from the account... HELP!

  • Newbie
  • I cannot manage to share on my Titter account music played in my phone 5 App. I have no problems with the iPad though. Anyone has any idea? I have uninstalled the app a couple of times and also logge...
  • izzarosly
  • Newbie
  • 432 Views
  • 2 replies
  • 0 likes
  • 432 Views
  • 2 replies
  • 0 likes

Shuffle Play feature not available on iOS 4?

The shuffle play button is grayed out, is it not available on older app versions?I'm using iOS 4.2.1, iPod Touch 2nd gen, app version 0.4.24

  • Casual Listener
  • The shuffle play button is grayed out, is it not available on older app versions? I'm using iOS 4.2.1, iPod Touch 2nd gen, app version 0.4.24
  • Joe
  • Community Legend
  • 522 Views
  • 5 replies
  • 0 likes
  • 522 Views
  • 5 replies
  • 0 likes

Sound not working on iPhone 5s through Spotify App

The problem started on my iphone 4s with the new operating system. Spotify would work fine and then just cut off all the sudden even though the song is still playing. I thought the problem would resolve when I got the iphone 5s but has continued. Oth...

  • Newbie
  • The problem started on my iphone 4s with the new operating system.  Spotify would work fine and then just cut off all the sudden even though the song is still playing.  I thought the proble...
  • Josh
  • Community Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Solved!! How to delete synced music

I was setting my iPhone to sync "Extreme", and it began to download something. Now my Spotify app suddenly is around 1GB of data. How do I get rid of the downloaded data? Thanks

  • Music Fan
  • I was setting my iPhone to sync "Extreme", and it began to download something. Now my Spotify app suddenly is around 1GB of data. How do I get rid of the downloaded data? Thanks
  • isteen
  • Music Fan
  • 921 Views
  • 2 replies
  • 0 likes
  • 921 Views
  • 2 replies
  • 0 likes

Change music list

I have a question. Is it possible to change your music list so that the last added music is on the top instead of the bottom? I always have to scroll down to go to the music last edited. I searched for a way to do it but I didn't find it. Does anyone...

  • Newbie
  • I have a question. Is it possible to change your music list so that the last added music is on the top instead of the bottom? I always have to scroll down to go to the music last edited. I searched f...
  • Josh
  • Community Legend
  • 374 Views
  • 1 replies
  • 0 likes
  • List recently added
  • 374 Views
  • 1 replies
  • 0 likes

Crash report

0.9.1.230iPhone 5Os 6.1.4Every few weeks Jailbreak: no

  • Newbie
  • 0.9.1.230 iPhone 5 Os 6.1.4 Every few weeks Jailbreak: no
  • Peter__
  • Community Legend
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Spotify won't start on iPhone 4 (Old update)

Hey! So spotify suddenly decided to stop working on my iPhone. When try to start it, it freezes at the "spotify logo" meaning I can't play any songs at all. I can just watch the spotify logo on my screen.Anyone having the same issue? And does anyone ...

  • Regular
  • Hey! So spotify suddenly decided to stop working on my iPhone. When try to start it, it freezes at the "spotify logo" meaning I can't play any songs at all. I can just watch the spotify logo on my sc...
  • Ljungbeck
  • Regular
  • 889 Views
  • 10 replies
  • 0 likes
  • 889 Views
  • 10 replies
  • 0 likes

Starred playlist not updating

I have starred Depeche Mode - Heaven on my desktop and it won't show up on my mobile devices. This happened with other tracks too that I somehow recovered by unstarring and starring them again but this one has remained. I've tried logging out and in ...

  • Casual Listener
  • I have starred Depeche Mode - Heaven on my desktop and it won't show up on my mobile devices.   This happened with other tracks too that I somehow recovered by unstarring and starring them aga...
  • Peter__
  • Community Legend
  • 1374 Views
  • 11 replies
  • 0 likes
  • 1374 Views
  • 11 replies
  • 0 likes