Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

227026 Views

53 replies

13 likes

  • 227026 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

151787 Views

507 replies

108 likes

  • 151787 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Spotify Star

Rastereyes

Casual Listener

106316 Views

19 replies

38 likes

  • 106316 Views
  • 19 replies
  • 38 likes

Advanced search options don't work on iPad 4, IOS7

Hi, I'm a spotify premium user and have on several occasions tried to use the advanced search syntax. But it never works. As an example searching fair genre:jazz NOT artist:Armstrong returns three tracks by Louis Armstrong (see attached screen shot)....

Casual Listener

Hi, I'm a spotify premium user and have on several occasions tried to use the advanced search syntax. But it never works. As an example searching fair genre:jazz NOT artist:Armstrong returns three tr...

BobAllen

Casual Listener

642 Views

5 replies

0 likes

  • 642 Views
  • 5 replies
  • 0 likes

Paid but not working

I paid for my acct for this month but I still cant play my music

Newbie

I paid for my acct for this month but I still cant play my music

Josh

Community Legend

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Solved!! Not able to play music even though on premium

Hey there , I just upgraded to premium , it worked for the 30 free trial , now Iv paid for it but my app still thinks I haven't paid and won't let me play music - my status on overview shows am a premium users - how do I get this sorted ? Thank u !!

Casual Listener

Hey there , I just upgraded to premium , it worked for the 30 free trial , now Iv paid for it but my app still thinks I haven't paid and won't let me play music - my status on overview shows am a pre...

Sherwen

Casual Listener

1551 Views

7 replies

0 likes

  • 1551 Views
  • 7 replies
  • 0 likes

Can't login on ipad to spotify app

Hey everybody, I registered to Spotify today ( without Facebook) and I can't login to the app. It says "Login failed, blabla have you changed your password?" THanks, Victor

Newbie

Hey everybody,   I registered to Spotify today ( without Facebook) and I can't login to the app.   It says "Login failed, blabla have you changed your password?"   THanks, ...

Josh

Community Legend

520 Views

1 replies

0 likes

  • 520 Views
  • 1 replies
  • 0 likes

App Store says it's installed but really isn't

So, I tried installing the newest Spotify app on my iPhone 5s but it doesn't show up on my main screen. But when I go to the app store and search it, the store tells me that it's installed. Instead of having an install option, it just says open, but ...

Newbie

So, I tried installing the newest Spotify app on my iPhone 5s but it doesn't show up on my main screen.  But when I go to the app store and search it, the store tells me that it's installed. &nb...

JonMc

Newbie

42290 Views

7 replies

3 likes

  • 42290 Views
  • 7 replies
  • 3 likes

Solved!! Issue with downloading playlists on iphone 5s

Can't snyc playlists on LTE. I get an error noting "syncing has paused please connect to Wi-FI". Using Iphone 5s.

Casual Listener

Can't snyc playlists on LTE. I get an error noting "syncing has paused please connect to  Wi-FI". Using Iphone 5s. 

Peter__

Community Legend

1341 Views

3 replies

0 likes

  • 1341 Views
  • 3 replies
  • 0 likes

Swiping gone :(

I'm wondering if I'm the only one to notice but a lot of the swiping actions have been taken out on the new update. For example when listening to a song, and the album cover is on full screen "song details" you can no longer swipe down to close and s...

Newbie

I'm wondering if I'm the only one to notice but a lot of the swiping actions have been taken out on the new update. For example when listening to a song, and the album cover is on full screen "song d...

Peter__

Community Legend

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Solved!! Spotify closes

When I start spotify on my iPad, spotify closes itself after just a few seconds. I have upgraded spotify several times, I have also reinstall spotify but without success. What should I do...?

Casual Listener

When I start spotify on my iPad, spotify closes itself after just a few seconds. I have upgraded spotify several times, I have also reinstall spotify but without success. What should I do...?

moto_n_more

Casual Listener

1160 Views

7 replies

0 likes

  • 1160 Views
  • 7 replies
  • 0 likes

Some songs synced offline to my iPhone 5 running IOS 7.1.4 will not play

This started happening 2 days ago, some songs on a new playlist I synced would not play. Spotify would switch to the next song, but no time bar would come up and the song would just freeze, I skipped a few songs and found some songs that would play, ...

Casual Listener

This started happening 2 days ago, some songs on a new playlist I synced would not play. Spotify would switch to the next song, but no time bar would come up and the song would just freeze, I skipped...

gre3nrain

Casual Listener

1075 Views

4 replies

2 likes

  • 1075 Views
  • 4 replies
  • 2 likes

Equaliser

This apps will be perfect if only there were an equalizer. But there's not and I think it's really a shame !!!So I'm sorry to stop registering and paying if this problem isn't solved quickly.

Newbie

This apps will be perfect if only there were an equalizer. But there's not and I think it's really a shame !!! So I'm sorry to stop registering and paying if this problem isn't solved quickly.

jeremygoh

Community Legend

1675 Views

3 replies

2 likes

Equalizer
  • 1675 Views
  • 3 replies
  • 2 likes

Can't share to Twitter, iOS 7, 5S

Strange issue- Having trouble sharing tracks to Twitter from my iPhone 5S (iOS 7). When I tap "Twitter" on the share tab, nothing happens. All of the other choices (Facebook, Email, etc.) work fine. I notice that this happens when I'm signed in to Tw...

Gig Goer

Strange issue- Having trouble sharing tracks to Twitter from my iPhone 5S (iOS 7).  When I tap "Twitter" on the share tab, nothing happens.  All of the other choices (Facebook, Email, etc.)...

Systemaddict

Music Fan

1369 Views

1 replies

0 likes

  • 1369 Views
  • 1 replies
  • 0 likes

Liked from Radio app is missing

I dont have a liked from radio app that I can find anywhere. Not sure if I deleted it by accident or not. How to get it back? Thanks

Casual Listener

I dont have a liked from radio app that I can find anywhere. Not sure if I deleted it by accident or not. How to get it back? Thanks

Peter__

Community Legend

908 Views

7 replies

0 likes

  • 908 Views
  • 7 replies
  • 0 likes

iPhone 4S with iOS7 running Spotify with my Alpine Car Stereo over iPhone cable

Hi Everyone, I have an Alpine car stereo with an iPhone/iPod cable attached to it. It integrates into the touch screen on the stereo itself and lets me control the device remotely. It has worked with my iPod for years. However when I plug my device (...

Newbie

Hi Everyone,   I have an Alpine car stereo with an iPhone/iPod cable attached to it. It integrates into the touch screen on the stereo itself and lets me control the device remotely. It has ...

orion747

Casual Listener

871 Views

1 replies

0 likes

  • 871 Views
  • 1 replies
  • 0 likes

165 tracks on my desktop but 120 on my iPhone playlist

My playlists look different with just two of my "Christmas" playlists. one has 165 on my computer and 120 on my phone, and another has 159 on desktop and 116 on my iPhone. Missing songs play on desktop and I can search them out on my phone. Just won'...

Casual Listener

My playlists look different with just two of my "Christmas" playlists.  one has 165 on my computer and 120 on my phone, and another has 159 on desktop and 116 on my iPhone.  Missing songs p...

winonacor

Casual Listener

459 Views

6 replies

0 likes

  • 459 Views
  • 6 replies
  • 0 likes

iPhone wiped all synched tracks on reboot

Description I rebooted my phone while putting gas in my car this morning. I had been listening to an offline playlist via bluetooth when I shut off my car. When the phone turned back on, all of my synchronized files (with the exception of local files...

Music Fan

Description I rebooted my phone while putting gas in my car this morning. I had been listening to an offline playlist via bluetooth when I shut off my car. When the phone turned back on, all of my ...

maximusmmiv

Music Fan

785 Views

3 replies

1 likes

  • 785 Views
  • 3 replies
  • 1 likes

Streaming Local files over wifi to Iphone.

Okay let me be clear, since every thing i try to find something on this it isnt a strait answer. If my laptop at home is connected to the WiFi. Can I listen to my local files (itunes and music files) on my Iphone while at work. I always have a hotspo...

Newbie

Okay let me be clear, since every thing i try to find something on this it isnt a strait answer. If my laptop at home is connected to the WiFi. Can I listen to my local files (itunes and music files)...

Josh

Community Legend

761 Views

2 replies

0 likes

  • 761 Views
  • 2 replies
  • 0 likes

Solved!! Track Synchronization

Hello, I just purchased Spotify Premium. My sister and I will be sharing this account. However when I try to play a track on my iPhone, it begins playing on hers as well thru the "Connect" feature. I would like to turn this off so that we can listen ...

Casual Listener

Hello, I just purchased Spotify Premium. My sister and I will be sharing this account. However when I try to play a track on my iPhone, it begins playing on hers as well thru the "Connect" feature. I...

Micahdebick

Casual Listener

995 Views

5 replies

0 likes

  • 995 Views
  • 5 replies
  • 0 likes

Spotify doesn't work like it used to on 4s

I have a 4s and before I installed the software update for my iPhone, Spotify seemed to stop working like it used to. I listen to Thai music and when I first downloaded the app, it worked how I imagined it would. I could search for an artist and list...

Newbie

I have a 4s and before I installed the software update for my iPhone, Spotify seemed to stop working like it used to.    I listen to Thai music and when I first downloaded the...

Peter__

Community Legend

730 Views

1 replies

0 likes

  • 730 Views
  • 1 replies
  • 0 likes

[iOS][Sync] Sync groups wrong duplicate files

Hi everyone, I have an album in iTunes consisting of two CDs, the first one has the studio versions, second one has the live versions on it. The names for the songs are the same in the idtag. Searched for them in Spotify, added them to one playlist a...

Casual Listener

Hi everyone,   I have an album in iTunes consisting of two CDs, the first one has the studio versions, second one has the live versions on it. The names for the songs are the same in the idt...

Throx

Casual Listener

436 Views

2 replies

0 likes

  • 436 Views
  • 2 replies
  • 0 likes