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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

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iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Iamtable

Visitor

278352 Views

58 replies

14 likes

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Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

b-ram1982

Newbie

178191 Views

508 replies

110 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

118621 Views

19 replies

38 likes

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Solved!! ipad - no playlists

Hy I use Spotify on my Powermac and Iphone and I am very happy with Spotify. Now I got the latest Ipad. I do not see any playlists. What should I do?

Casual Listener

Hy   I use Spotify on my Powermac and Iphone and I am very happy with Spotify. Now I got the latest Ipad. I do not see any playlists. What should I do?

wondercarpet

Casual Listener

566 Views

2 replies

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list divices I can sync

I have spotify premium on Mac OS and sync it with a failing I pod touch. I am looking for a new device to replacd the I pod touch. I use it offline. I have several playlists and like to change them frequently to use off line. I do not use iTunes. I d...

Newbie

I have spotify premium on Mac OS and sync it with a failing I pod touch.  I am looking for a new device to replacd the I pod touch.  I use it offline.  I have several playlists and lik...

Peter__

Community Legend

434 Views

1 replies

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Do I need to use wireless to go online?

I am running Spotify on my iPhone with downloaded songs (offline mode). I know that I need to go online once every 30 days to keep my downloaded songs active. Does that mean that I need to go online through a wireless LAN, or is it enough to go onlin...

Casual Listener

I am running Spotify on my iPhone with downloaded songs (offline mode).  I know that I need to go online once every 30 days to keep my downloaded songs active.  Does that mean that I need t...

Peter__

Community Legend

354 Views

1 replies

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iPod does not sync

hello I already syncronized my ipod nano but now I connect it and it gets blocked, what can i do? it stops when it asks: do you really want to erase and substitute your music? It does not accept mu click to "yes"

Newbie

hello I already syncronized my ipod nano but now I connect it and it gets blocked, what can i do? it stops when it asks: do you really want to erase and substitute your music? It does not accept mu c...

Adam

Roadie

373 Views

1 replies

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Solved!! Spotify crashes when I add a song to a certain playlist [IPAD]

Almost every time I add a song to a certain playlist (it has 4756 songs if that helps) the app crashes. The song is added, but I have to reload the app again. Very annoying. This doesn't happen when I add to any other playlist, and it has only happen...

Gig Goer

Almost every time I add a song to a certain playlist (it has 4756 songs if that helps) the app crashes. The song is added, but I have to reload the app again. Very annoying. This doesn't happen when ...

baespey

Music Fan

4774 Views

21 replies

3 likes

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Sound only for a second

I'm premium subscriber but recently I can't play songs from Spotify to Apple Tv anymore. When I press Airplay sound comes for a second, then disappears, comes back, disappears and so only. The sound is only there for a split second. When I play throu...

Casual Listener

I'm premium subscriber but recently I can't play songs from Spotify to Apple Tv anymore. When I press Airplay sound comes for a second, then disappears, comes back, disappears and so only. The sound ...

Uben

Casual Listener

451 Views

2 replies

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Only Clean Versions of music on iOS 7.0.6

Hello all, I've been having a lot of issues with the newest version of spotify, the biggest one for me, is only clean versions of songs showing. Unlike on the desktop app, where you would have the option of "# more releases" to choose the explicit co...

Casual Listener

Hello all,   I've been having a lot of issues with the newest version of spotify, the biggest one for me, is only clean versions of songs showing. Unlike on the desktop app, where you would ...

soulvoid86

Casual Listener

635 Views

1 replies

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Playback error on iPhone 5

I've used Spotify Premium for about a year - recently switch from iphone 4 to 5. I've installed the app twice now, then downloaded a few playlists for offline mode. Both times, couldn't get it to work with this message: "Audio playback error - Playba...

Newbie

I've used Spotify Premium for about a year - recently switch from iphone 4 to 5. I've installed the app twice now, then downloaded a few playlists for offline mode. Both times, couldn't get it to wor...

robzim737

Community Legend

1491 Views

1 replies

0 likes

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Won't play synced songs on offline

I click on a play list that's synced offline n I'm lucky if one song even plays on the list... I have the premium on iPhone 5. All of the updates are up to date. I've tried deleting n re downloading it tried unsyncing songs n re syncing them nothing ...

Newbie

I click on a play list that's synced offline n I'm lucky if one song even plays on the list... I have the premium on iPhone 5. All of the updates are up to date. I've tried deleting n re downloading ...

Peter__

Community Legend

2239 Views

2 replies

0 likes

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error 01 with alpine car stereo

This worked fine for a week then suddenly after playing 1 track the car stereo showed error 01. I have read many many posts but no fix. Spotify say they do not deal with car head units and that is their answer. It is not a head unit issue but a spoti...

Regular

This worked fine for a week then suddenly after playing 1 track the car stereo showed error 01. I have read many many posts but no fix. Spotify say they do not deal with car head units and that is th...

paulnw95

Regular

1609 Views

2 replies

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Solved!! Why are my local files only playable in shuffle?

I can't seem to be able to play specific local files I own. I have synced them and they are appearing in my local files area on my phone but I can only listen to these tracks via shuffle, and skipping through local files is counting towards my 6 skip...

Newbie

I can't seem to be able to play specific local files I own. I have synced them and they are appearing in my local files area on my phone but I can only listen to these tracks via shuffle, and skippin...

Peter__

Community Legend

663 Views

2 replies

0 likes

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Sportify syncing with Iphone 5s

Hello, I use a Android tablet and a iphone and on both I have spotify running. But i have a few problems with the Iphone. He syncs but serval number are not synct to my iphone but on the Android tablet they are. I see it serval times that it syncs a ...

Roadie

Hello,   I use a Android tablet and a iphone and on both I have spotify running. But i have a few problems with the Iphone.   He syncs but serval number are not synct to my iphone ...

plsderksen

Roadie

620 Views

4 replies

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Is the shuffle play feature going to be fixed?

I have a playlist of about 280 songs and the same songs play over and over again on shuffle play. Somebody has already said that the shuffle feature doesn't really work properly. Is this going to get fixed ever?

Roadie

I have a playlist of about 280 songs and the same songs play over and over again on shuffle play. Somebody has already said that the shuffle feature doesn't really work properly. Is this going to get...

Peter__

Community Legend

827 Views

6 replies

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phone not letting me use offline or synching music

Hi my phone is not showing up under devices however all of my music and playlists are showing up on my phone but I can not play them offline and it says that they are not synched ? Tried redownloading app and logging in again but nothing working ?

Newbie

Hi my phone is not showing up under devices however all of my music and playlists are showing up on my phone but I can not play them offline and it says that they are not synched ? Tried redownloadin...

pnc

Community Legend

410 Views

1 replies

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Solved!! Why is my iPhone app crashing?!

I currently have version 0.9.1. When I try to go into the app, it loads for a few seconds, and then the message "Browse is not available while in offline mode." appears before the app crashes and goes back to my home screen. Sometimes it doesn't even...

Casual Listener

I currently have version 0.9.1.   When I try to go into the app, it loads for a few seconds, and then the message "Browse is not available while in offline mode." appears before the app cras...

Peter__

Community Legend

3345 Views

7 replies

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problems with offline playlists

Hi, I hope someone will be able to help me with this. On my ipod touch, whenever I add a new playlist and synch it for listening offline, it immediately deletes them when I restart the app. It has happened since I updated the app. Any ideas?

Regular

Hi,   I hope someone will be able to help me with this.   On my ipod touch, whenever I add a new playlist and synch it for listening offline, it immediately deletes them when I rest...

Greg

Roadie

1253 Views

10 replies

0 likes

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Connect on iPhone 4s not finding Windows 8.1 laptop

I am synced to the laptop and it shows the iphone, but when I tap connect on the iphone 4s, it doesn't recognize any devices. Please help!

Newbie

I am synced to the laptop and it shows the iphone, but when I tap connect on the iphone 4s, it doesn't recognize any devices. Please help!

Josh

Community Legend

605 Views

1 replies

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How turn off shuffle on spotify iPhone?

For some reason i can not take off the shuffle feature on my iphone. This happened once before and i believe a turned it off through my PC, which resulting it turning of on my phone. This time around its only on shuffle on my phone, and i can not tur...

Newbie

For some reason i can not take off the shuffle feature on my iphone. This happened once before and i believe a turned it off through my PC, which resulting it turning of on my phone. This time around...

robzim737

Community Legend

1019 Views

1 replies

0 likes

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Does Spotify work with Parrot MKi9200?

Hi, I have the Parrot MKi9200 and an iPhone 4S. I know that the music on my iPhone works flawlessly, with the remote ect... I was wondering, if I had Spotify would this work just as flawlessly? I understand that I have to select 'Application Audio' t...

Newbie

Hi, I have the Parrot MKi9200 and an iPhone 4S. I know that the music on my iPhone works flawlessly, with the remote ect... I was wondering, if I had Spotify would this work just as flawlessly? I u...

JorgeLuisBorges

Newbie

14421 Views

5 replies

0 likes

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The music quality option is not working on my Iphone 5

Why isn't there any difference when I switch the music quality from normal to exreme, it sounds much more worse than I listen it from my Mac.

Casual Listener

Why isn't there any difference when I switch the music quality from normal to exreme, it sounds much more worse than I listen it from my Mac.

thoma1s

Casual Listener

706 Views

5 replies

0 likes

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