Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 35657 Views
  • 15 replies
  • 36 likes
  • 35657 Views
  • 15 replies
  • 36 likes

Solved!! Unable to use Filter option in iOS7 when either Offline or WiFi not available.

Hi, I'm using Spotify on my iPhone 5s and the Playlist title bar overlays the filter tab redering it unusable when a message like "offline mode" or "No Internet connection available" is being displayed at the bottom of the screen. Works fine on my an...

  • Casual Listener
  • Hi,   I'm using Spotify on my iPhone 5s and the Playlist title bar overlays the filter tab redering it unusable when a message like "offline mode" or "No Internet connection available" is be...
  • Peter__
  • Community Legend
  • 621 Views
  • 4 replies
  • 0 likes
  • 621 Views
  • 4 replies
  • 0 likes

Forgets track position on longer (40+ min) songs

I am having an odd issue where, when I listen to a long track on the iOS Spotify app, and then I pause the song and quit the app, when I reopen the app and resume play, it has gone back to an earlier position in the song (sometimes a 15 to 20-minute ...

  • Newbie
  • I am having an odd issue where, when I listen to a long track on the iOS Spotify app, and then I pause the song and quit the app, when I reopen the app and resume play, it has gone back to an earlier...
  • robinarmy
  • Newbie
  • 561 Views
  • 3 replies
  • 0 likes
  • 561 Views
  • 3 replies
  • 0 likes

Interface / Skin for toddlers

Small children love music, and even toddlers know how to use an iPad or a touch-phone.Would it be possible to create a skin/interface for small children that would allow parents to make playlists for their kids? The interface should be as simple as p...

  • Regular
  • Small children love music, and even toddlers know how to use an iPad or a touch-phone.Would it be possible to create a skin/interface for small children that would allow parents to make playlists for...
  • Peter__
  • Community Legend
  • 389 Views
  • 1 replies
  • 1 likes
  • 389 Views
  • 1 replies
  • 1 likes

using spotify with iPod 4.2.1

hey, i bought premium version but cant install the spotify app via app store. is there a workaround to use the app anyway?...

  • Casual Listener
  • hey, i bought premium version but cant install the spotify app via app store.   is there a workaround to use the app anyway?...
  • chrisacn3004
  • Casual Listener
  • 1157 Views
  • 2 replies
  • 0 likes
  • 1157 Views
  • 2 replies
  • 0 likes

My spotify is not working?

I had spotify working for a month now it won't load up. It try's to then just shuts down. Sonetimes it says won't load in offline mode but I am online as my safari working and Facebook etc. I am on an iPhone 5c and pay for spotify premium. Please hel...

  • Newbie
  • I had spotify working for a month now it won't load up. It try's to then just shuts down. Sonetimes it says won't load in offline mode but I am online as my safari working and Facebook etc. I am on a...
  • Peter__
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Sorting Titel in Playlists on iPhone

I have the Problem, that the new Titels saved at last in the Playlist. Why does the new Titel not put on the Top of the Playlist? Thats goes bevore... but not since one Year. There is NO way to play the newest Title in the Playlist.... because there ...

  • Music Fan
  • I have the Problem, that the new Titels saved at last in the Playlist. Why does the new Titel not put on the Top of the Playlist? Thats goes bevore... but not since one Year.   There is NO...
  • BikerChuck
  • Music Fan
  • 323 Views
  • 4 replies
  • 0 likes
  • 323 Views
  • 4 replies
  • 0 likes

won't allow me too sync playlist

I have just upgraded and paid for premium. I have gone too sync playlist and it won't do it. I've rebooted my iphone 5 and reinstalled app numerous times and still not joy. Main reason was for this feature. Help please

  • Newbie
  • I have just upgraded and paid for premium. I have gone too sync playlist and it won't do it. I've rebooted my iphone 5 and reinstalled app numerous times and still not joy. Main reason was for this f...
  • Joe
  • Community Legend
  • 254 Views
  • 2 replies
  • 0 likes
  • 254 Views
  • 2 replies
  • 0 likes

album button vanished

My favorite aspect of Spotfy was being able to save albums and then browse them as albums, covers and all. The "album" tab is gone, and the albums now say "save as playlist" rather than "add to albums." Please tell me I'm missing something and this i...

  • Casual Listener
  • My favorite aspect of Spotfy was being able to save albums and then browse them as albums, covers and all. The "album" tab is gone, and the albums now say "save as playlist" rather than "add to album...
  • Peter__
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Search function doesn't work!!

Why doesn't the search function in Spotify work anymore?! It's impossible to search for any music!

  • Casual Listener
  • Why doesn't the search function in Spotify work anymore?! It's impossible to search for any music!
  • Misd
  • Casual Listener
  • 884 Views
  • 3 replies
  • 0 likes
  • 884 Views
  • 3 replies
  • 0 likes

Solved!! Unable to play track

I have seen this in a couple of other threads, but its enough of a bother that I wanted to start a new one. I had an iPhone 4s with Spotify Premium and I had been getting an error after a track had played for a few seconds: "Unable to play track" and...

  • Casual Listener
  • I have seen this in a couple of other threads, but its enough of a bother that I wanted to start a new one.   I had an iPhone 4s with Spotify Premium and I had been getting an error after a ...
  • Tusk24
  • Casual Listener
  • 2660 Views
  • 3 replies
  • 0 likes
  • 2660 Views
  • 3 replies
  • 0 likes

Solved!! My premium account is not activating

I just purchases 6 months of premium. I received a receipt, but when I log onto the app on my phone it won't allow me to listen. It suggests I purchase premium. But I already have it.

  • Casual Listener
  • I just purchases 6 months of premium. I received a receipt, but when I log onto the app on my phone it won't allow me to listen. It suggests I purchase premium. But I already have it.
  • Davidhunt
  • Casual Listener
  • 449 Views
  • 4 replies
  • 0 likes
  • 449 Views
  • 4 replies
  • 0 likes

Spotify free on iOS 4.2.1 ?

Hi. My daughter wants to use my 2gen itouch ios 4.2.1 as a spotify radion with bluetooth speekers, it worket fine in the 2 day test period but the older version of the player doesnt support the new free playing modus. will this be posible at all ? Sp...

  • Newbie
  • Hi. My daughter wants to use my 2gen itouch ios 4.2.1 as a spotify radion with bluetooth speekers, it worket fine in the 2 day test period but the older version of the player doesnt support the new...
  • Peter__
  • Community Legend
  • 1202 Views
  • 1 replies
  • 0 likes
  • 1202 Views
  • 1 replies
  • 0 likes

Shuffle Play for Premium Users

The change with the free offering now provides non premium users the option I've wanted for a while: Artist wide shuffle play. Is this coming for premium subs as well?Scenario: Search for Artist: pearl jamSelect Artist pageDesire; shuffle and play ra...

  • Newbie
  • The change with the free offering now provides non premium users the option I've wanted for a while: Artist wide shuffle play. Is this coming for premium subs as well? Scenario: Search fo...
  • Peter__
  • Community Legend
  • 258 Views
  • 2 replies
  • 0 likes
  • 258 Views
  • 2 replies
  • 0 likes

Solved!! iPhone/iPad different functionality?

Using the free Spotify, is it me or is the functionality between the two devices different?I can't seem on my iPhone to be able to choose songs in my playlist and can only skip six songs in an hour (iPad you can skip as many as you like).

  • Casual Listener
  • Using the free Spotify, is it me or is the functionality between the two devices different? I can't seem on my iPhone to be able to choose songs in my playlist and can only skip six songs in an ho...
  • AndyTheAnimal
  • Casual Listener
  • 13280 Views
  • 2 replies
  • 1 likes
  • 13280 Views
  • 2 replies
  • 1 likes

Spotify Connect?

Hi I cant get spotify to play music, i ve downloaded again and connected controller to bridge, it plays radio stations and when i go to spotify and press already have an account it reads enter this code ???. I go to website and get lost? Can any one ...

  • Visitor
  • Hi I cant get spotify to play music, i ve downloaded again and connected controller to bridge, it plays radio stations and when i go to spotify and press already have an account it reads enter this c...
  • Peter__
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

unable to play track

so I clicked on the 'could this be what you're looking for' and didn't see any replies to this. hopefully i've not missed a thread on this. problem: songs, like Daft Punk, Touch It, technologic. -plays fine on pc (not offline mode, just streaming int...

  • Music Fan
  • so I clicked on the 'could this be what you're looking for' and didn't see any replies to this.  hopefully i've not missed a thread on this.   problem: songs, like Daft Punk, Touch It...
  • Valgalxoxo
  • Casual Listener
  • 2243 Views
  • 5 replies
  • 0 likes
  • 2243 Views
  • 5 replies
  • 0 likes

Spotify not activating

Hi my spotify premium isnt activating on my iphone 5 and iv paid for it andreamtuohy

  • Newbie
  • Hi my spotify premium isnt activating on my iphone 5 and iv paid for it andreamtuohy
  • Joe
  • Community Legend
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

iPhone app always shuffles as default

iPhone 4s iOS 5.1.1 Spotify app version 0.52.374.g2c5b1077 (catchy name) Every time a search for and play an album or create a playlist the default is to shuffle it. Everytime I have to go in and turn shuffle off. I've looked in the settings but can'...

  • Casual Listener
  • iPhone 4s iOS 5.1.1 Spotify app version 0.52.374.g2c5b1077 (catchy name)   Every time a search for and play an album or create a playlist the default is to shuffle it. Everytime I have t...
  • Joe
  • Community Legend
  • 6749 Views
  • 10 replies
  • 2 likes
  • 6749 Views
  • 10 replies
  • 2 likes

3 months for the price of 1, combined with NUS Extra discount?

Hello, Just wondering if you can cheekily combine the 3 for 1 offer for Premium with the 50% off discount for NUS? It works out cheaper for me for the first three months to not use the discount!?

  • Newbie
  • Hello,   Just wondering if you can cheekily combine the 3 for 1 offer for Premium with the 50% off discount for NUS? It works out cheaper for me for the first three months to not use the dis...
  • Peter__
  • Community Legend
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes