Spotify will not play at all

[Pixie31]

I am hoping someone can help me.  My Spotify was working fine a few days ago.  Now, suddenly, it won't play music.  I bring up a playlist, select a song and nothing happens.  I can see the album cover, the artist's name, the name of the song, but the timeline that moves as the song progresses doesn't move.  It just sits at 0:00 and won't play.  I have deleted the app and reinstalled it.  I have turned off my phone and turned it back on.  I don't know what else to try.  I can't think of what I may have done to it to make it just sit there not playing the song.

[MattSuda]

Since you have already tried all the troubleshooting steps,

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.