Spotify won't start on iPhone 4 (Old update)

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Spotify won't start on iPhone 4 (Old update)

Ljungbeck
Regular

Hey! So spotify suddenly decided to stop working on my iPhone. When try to start it, it freezes at the "spotify logo" meaning I can't play any songs at all. I can just watch the spotify logo on my screen.

Anyone having the same issue? And does anyone have a solution?

Have a great new year!

10 Replies

Re: Spotify won't start on iPhone 4 (Old update)

Peter__
Community Legend

Have you tried a clean reinstallation of the app? 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Spotify won't start on iPhone 4 (Old update)

Ljungbeck
Regular

If you mean deleting cookies, data and history from safari and then reinstalling spotify: Yeah, I tried that. Doesn't seem to work...

Or perhaps you meant something else? :)

*EDIT* Just tried it again, still doesn't work. I have no clue what the problem might be.

Re: Spotify won't start on iPhone 4 (Old update)

Peter__
Community Legend

Strange, what version of iOS and Spotify are you using? 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Spotify won't start on iPhone 4 (Old update)

Ljungbeck
Regular

I'm not using the new one "7.0.4". I am currently using the one before that. I can't update to the new version since I'm not having access to my computer and I can't import some pictures etc from the iPhone to the computer. I would need to do this to be able to download the new version since it takes a lot of space.

I am pretty sure I'm using the latest version of spotify since there's no update notice from the app store and since I have reinstalled it about 5 times.

Re: Spotify won't start on iPhone 4 (Old update)

Peter__
Community Legend

Is your account working on other devices?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Spotify won't start on iPhone 4 (Old update)

Ljungbeck
Regular

Yes, currently listening as usual on my sisters computer (Ihave premium if that matters). I have also tried to quit spotify on the computer while I try to login on the phone. Doesn't work. Needless too say this is quite annoying since I'm paying for it.

Re: Spotify won't start on iPhone 4 (Old update)

Peter__
Community Legend
Do you have the Collections feature (either as part of the beta testing or from being randomly selected)?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Spotify won't start on iPhone 4 (Old update)

Ljungbeck
Regular

I'm not sure. I don't think so since I haven't signed up on anything and as far as I know my spotify has been looking the same as always. Perhaps it will help when I download the new update when I get home?

Re: Spotify won't start on iPhone 4 (Old update)

Peter__
Community Legend
I would give that a try and see if it makes any difference. In the background I asked a member of the Spotify team to give your account the once over and they can't see anything wrong with it on their end.

This one has me out of ideas for now!

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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