Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 73890 Views
  • 16 replies
  • 37 likes
  • 73890 Views
  • 16 replies
  • 37 likes

Solved!! Is a 4th gen iPod touch classified as a tablet or phone for the new Spotify free plan?

Hey, I was wondering if an iPod Touch 4th gen was classfied as a tablet or phone for the new Spotify free expereince announced yesterday. I'm hoping it's a tablet, because it would be pretty awesome to get Spotify's entire catalog streaming free! Tha...

  • Casual Listener
  • Hey,   I was wondering if an iPod Touch 4th gen was classfied as a tablet or phone for the new Spotify free expereince announced yesterday. I'm hoping it's a tablet, because it would be pret...
  • Peter__
  • Community Legend
  • 1326 Views
  • 3 replies
  • 0 likes
  • 1326 Views
  • 3 replies
  • 0 likes

Sign in

Hi having trouble signing in, have reset password etc help!

  • Newbie
  • Hi having trouble signing in, have reset password etc help!
  • user-removed
  • Not applicable
  • 2195 Views
  • 1 replies
  • 1 likes
  • 2195 Views
  • 1 replies
  • 1 likes

iPod Touch 4th Gen Lag

Hi, Latest version of Spotify is very slow on iPod Touch 4th gen, and it's lagging when I swipe thru songs. What's going on? P.S. I did a clean reinstall of Spotify App.

  • Casual Listener
  • Hi, Latest version of Spotify is very slow on iPod Touch 4th gen, and it's lagging when I swipe thru songs. What's going on?   P.S. I did a clean reinstall of Spotify App.
  • krondar
  • Casual Listener
  • 792 Views
  • 4 replies
  • 0 likes
  • 792 Views
  • 4 replies
  • 0 likes

spotify on iphone

Hey, I downloaded Spotify on my iPhone yesterday because the description in the app store said, it was for free, and also i heard that in the german news. But the Spotify app said it was the 48 hour premium test version, an on my computer it also sai...

  • Newbie
  • Hey, I downloaded Spotify on my iPhone yesterday because the description in the app store said, it was for free, and also i heard that in the german news. But the Spotify app said...
  • Christoffer
  • Community Legend
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Solved!! Spotify for IPAD

I have put Spotify om my iPad and now need to get the app to link with Sonos. However, when I go to the app store, a spotify page is stuck over the App store page so I cannot interact with the app store page

  • Visitor
  • I have put Spotify om my iPad and now need to get the app to link with Sonos. However, when I go to the app store, a spotify page is stuck over the App store page so I cannot interact with the a...
  • user-removed
  • Not applicable
  • 562 Views
  • 2 replies
  • 0 likes
  • 562 Views
  • 2 replies
  • 0 likes

iphone doesnt sync songs to offline mode

Hi at everybody, my problem is that the spotify app do not sync the titles in my playlist to the offline mode. my wifi is good over 100mb/s and i turned my phone off and on, reinstalled the app but nothing works. so please help me its the first day o...

  • Regular
  • Hi at everybody, my problem is that the spotify app do not sync the titles in my playlist to the offline mode. my wifi is good over 100mb/s and i turned my phone off and on, reinstalled the app b...
  • user-removed
  • Not applicable
  • 6908 Views
  • 21 replies
  • 0 likes
  • 6908 Views
  • 21 replies
  • 0 likes

How do I search public playlists.

I've got a premium account and want to search public playlists on Spotify on my iphone. Is this possible?

  • Newbie
  • I've got a premium account and want to search public playlists on Spotify on my iphone. Is this possible?
  • Peter__
  • Community Legend
  • 754 Views
  • 1 replies
  • 0 likes
  • 754 Views
  • 1 replies
  • 0 likes

Spotify keeps needing to reload itself when you go back to using it on iPhone

I've noticed that if you been using Spotify and then stop using it for a while (because you using some other app) it almost always needs to reload itself. It never used to do this. You used to be able to go back to Spotify when it was open in the bac...

  • Casual Listener
  • I've noticed that if you been using Spotify and then stop using it for a while (because you using some other app) it almost always needs to reload itself. It never used to do this. You used to be abl...
  • Jimmy5
  • Casual Listener
  • 3617 Views
  • 4 replies
  • 0 likes
  • 3617 Views
  • 4 replies
  • 0 likes

Urgent: Play wireless to several devices at the same time/ DLNA/ SpotifyConnect

For our company´s christmas party TONIGHT we got 2 x Pioneer SMA3 and 2 x Pioneer SMA4 wireless systems. We wish to hear the same Spotify stream on all 4 speakers at the same time, but there seems to be no option to do this in Spotify Connect (Premiu...

  • Music Fan
  • For our company´s christmas party TONIGHT  we got 2 x Pioneer SMA3 and 2 x Pioneer SMA4 wireless systems. We wish to hear the same Spotify stream on all 4 speakers at the same time, but there se...
  • gubimann
  • Music Fan
  • 369 Views
  • 2 replies
  • 0 likes
  • 369 Views
  • 2 replies
  • 0 likes

Sync of local files in playlists works on iphone, but when I play on iOS app, there's no sound.

Has anyone else run into the following issue: Sync of local files in playlists works on iphone, but when I play on iOS app, there's no sound. Local files play correctly on mac. Using iOS7, latest version of spotify app on both mac and ios. If so any ...

  • Casual Listener
  • Has anyone else run into the following issue: Sync of local files in playlists works on iphone, but when I play on iOS app, there's no sound. Local files play correctly on mac. Using iOS7, lates...
  • gurari
  • Casual Listener
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Using >50 MB in one minute on 3G

Hi, I've recently discovered that Spotify is using an awful lot of data when I'm online (3G/4G). I have a 5 GB plan from my telecom-provider, but the limit got exceeded quickly. I have deleted all playlists, set the streaming quality to normal, and ...

  • Casual Listener
  • Hi,   <System: iOS 7.0 , Spotify 0.9.1.230, iPhone 5>   I've recently discovered that Spotify is using an awful lot of data when I'm online (3G/4G). I have a 5 GB plan from my...
  • dariones
  • Casual Listener
  • 707 Views
  • 4 replies
  • 0 likes
  • 707 Views
  • 4 replies
  • 0 likes

Spotify premium not playing music but loading album pictures up

I'm trying to play music on my iPhone but since I updated spotify it doesn't wasn't to play any music

  • Newbie
  • I'm trying to play music on my iPhone but since I updated spotify it doesn't wasn't to play any music
  • Peter__
  • Community Legend
  • 374 Views
  • 1 replies
  • 0 likes
  • 374 Views
  • 1 replies
  • 0 likes

Solved!! Safe volume limit on iPhone 5S ios7?

I have recently encountered a problem that I cannot find a fix to anywhere. It would appear that I have a volume limit set somewhere that I cannot turn off. A track will start playing at a volume that I like and will then automatically turn itself do...

  • Casual Listener
  • I have recently encountered a problem that I cannot find a fix to anywhere. It would appear that I have a volume limit set somewhere that I cannot turn off. A track will start playing at a volume tha...
  • hotbovril
  • Casual Listener
  • 9982 Views
  • 6 replies
  • 0 likes
  • Windows
  • 9982 Views
  • 6 replies
  • 0 likes

My playlist won't work except shuffle

I tried to play a song but it won't play it will just stay the same but everything else works the only way i can play music is on shuffle please help if you have the same problem and know how to fix it. P.S it's on my iPhone 4s

  • Visitor
  • I tried to play a song but it won't play it will just stay the same but everything else works the only way i can play music is on shuffle please help if you have the same problem and know how to fix ...
  • Josh
  • Community Legend
  • 2012 Views
  • 2 replies
  • 0 likes
  • confusing
    Help
  • 2012 Views
  • 2 replies
  • 0 likes

Moving Local Files

I have Spotify Premium on my Windows PC, an iPad and iPhone 5S. My PC shows all my local files properly as (essentially) my iTunes music folder, which is fine. However, for some reason, my iPad shows 125 Local Files, and my iPhone shows 75 Local File...

  • Newbie
  • I have Spotify Premium on my Windows PC, an iPad and iPhone 5S. My PC shows all my local files properly as (essentially) my iTunes music folder, which is fine. However, for some reason, my iPad shows...
  • Boofonater001
  • Casual Listener
  • 599 Views
  • 1 replies
  • 0 likes
  • 599 Views
  • 1 replies
  • 0 likes

synchro with my iphone 4

It was always running ok, but tonight, when i tried to sync any playlist on my iphone 4, a red exclamation point like ! appears on the first song to be sync and then... nothing the sync juste stop please see enclosure

  • Casual Listener
  • It was always running ok, but tonight, when i tried to sync any playlist on my iphone 4, a red exclamation point  like ! appears on the first song to be sync and then... nothing the sync juste s...
  • Peter__
  • Community Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Free ios App not working

I signed up long way ago and i was using my desktop app for a long time and it worked just fine. I tried one month premium trial and canceled before the expiration date. Today i have downloaded the ios App,signed in just fine but i can't tap anywhere...

  • Newbie
  • I signed up long way ago and i was using my desktop app for a long time and it worked just fine.   I tried one month premium trial and canceled before the expiration date.   Today i...
  • craigunderhill
  • Newbie
  • 348 Views
  • 2 replies
  • 0 likes
  • 348 Views
  • 2 replies
  • 0 likes

Spotify won't sync songs to offline

Hi, there! Ok I'm really hoping someone here can help me because I'm starting to get a little upset. I have an iphone 5s running ios 7 with over 8GB of memory left and the version of spotify I have is 0.9.1.230, which I assume is the latest version s...

  • Casual Listener
  • Hi, there! Ok I'm really hoping someone here can help me because I'm starting to get a little upset. I have an iphone 5s running ios 7 with over 8GB of memory left and the version of spotify I have i...
  • bandnerd321
  • Casual Listener
  • 592 Views
  • 5 replies
  • 0 likes
  • 592 Views
  • 5 replies
  • 0 likes