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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47657 Views
  • 15 replies
  • 36 likes
  • 47657 Views
  • 15 replies
  • 36 likes

Can't queue albums

I can add individual tracks to the queue but not whole albums. The main things I queue are whole albums that I want to listen to later so I don't see why that's not an option.

  • Roadie
  • I can add individual tracks to the queue but not whole albums. The main things I queue are whole albums that I want to listen to later so I don't see why that's not an option.
  • jb_bryant
  • Roadie
  • 423 Views
  • 2 replies
  • 0 likes
  • 423 Views
  • 2 replies
  • 0 likes

spotify wont work on car radio

I had an iphone 3gs and spotify worked with my car radio (boss) with charger cord but my iphone 5s will not. anybody else have a problem with this?

  • Newbie
  • I had an iphone 3gs and spotify worked with my car radio (boss) with charger cord but my iphone 5s will not. anybody else have a problem with this?
  • Peter__
  • Community Legend
  • 684 Views
  • 2 replies
  • 0 likes
  • 684 Views
  • 2 replies
  • 0 likes

playlist not loading in offline mode

i have a very annoying problem. if i listen to spotify and then lose signal, there is no problem to keep listening to my playlist but if i already lost signal my playlist will not load. i live in london so i am using the underground quite a lot and i...

  • Newbie
  • i have a very annoying problem. if i listen to spotify and then lose signal, there is no problem to keep listening to my playlist but if i already lost signal my playlist will not load. i live in lon...
  • Peter__
  • Community Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

"Me" view (aka profile) bug

When in Me view (called Profile outside of ios), there's a feature I've found quite handy. Under "Recently Played Artists", at the bottom, you can select "View All Artists" to move to an expanded list of the artists you've been listening to, ordered ...

  • Community Legend
  • When in Me view (called Profile outside of ios), there's a feature I've found quite handy.  Under "Recently Played Artists", at the bottom, you can select "View All Artists" to move to an expand...
  • philmg
  • Roadie
  • 379 Views
  • 2 replies
  • 0 likes
  • 379 Views
  • 2 replies
  • 0 likes

Spotify iOS client using 3G although synching over 3G is turned off

Description Let me explain my situation. I have a 500MB data plan, which is easily used up. So to conserve data I either listen to spotify on my iPhone over WLAN or I create offline playlists. I also have the 'Synch over 3G' flag set to 'off'. In bot...

  • Casual Listener
  • Description Let me explain my situation. I have a 500MB data plan, which is easily used up. So to conserve data I either listen to spotify on my iPhone over WLAN or I create offline playlists. I al...
  • c_heesypeas
  • Regular
  • 1052 Views
  • 9 replies
  • 0 likes
  • 1052 Views
  • 9 replies
  • 0 likes

Liked from Radio app is missing

I dont have a liked from radio app that I can find anywhere. Not sure if I deleted it by accident or not. How to get it back? Thanks

  • Casual Listener
  • I dont have a liked from radio app that I can find anywhere. Not sure if I deleted it by accident or not. How to get it back? Thanks
  • Peter__
  • Community Legend
  • 773 Views
  • 7 replies
  • 0 likes
  • 773 Views
  • 7 replies
  • 0 likes

iOS functionality

Hi, my first post so not sure where to post this.2 bits of feedback from me: in iOS 7 running the latest version of the app. When receiving a call it mutes the music like it should but upon ending the call the music doesn't automatically restart like...

  • Newbie
  • Hi, my first post so not sure where to post this. 2 bits of feedback from me: in iOS 7 running the latest version of the app. When receiving a call it mutes the music like it should but upon endin...
  • Peter__
  • Community Legend
  • 524 Views
  • 1 replies
  • 0 likes
  • IOS 7
    mobile app
  • 524 Views
  • 1 replies
  • 0 likes

Loss of music files on iPod.

I recently synced my iPod to my spotify. It asked if I wanted to backup my old files, that I would be able to return them after this process. I click yes, it goes through the motions, then my music from my ipod is no where to be found. Is there anywa...

  • Newbie
  • I recently synced my iPod to my spotify. It asked if I wanted to backup my old files, that I would be able to return them after this process. I click yes, it goes through the motions, then my music f...
  • 262 Views
  • 0 replies
  • 0 likes
  • 262 Views
  • 0 replies
  • 0 likes

Multiple push messages for the same release

Hi, I would like to know why my spotify app is keepin on sending me notifications about a new release (Born to rage by Dada Life) multiple times a day. Thanks,

  • Newbie
  • Hi,    I would like to know why my spotify app is keepin on sending me notifications about a new release (Born to rage by Dada Life) multiple times a day.    Thanks, 
  • MichaelJerzak
  • Composer
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Solved!! Track Synchronization

Hello, I just purchased Spotify Premium. My sister and I will be sharing this account. However when I try to play a track on my iPhone, it begins playing on hers as well thru the "Connect" feature. I would like to turn this off so that we can listen ...

  • Casual Listener
  • Hello, I just purchased Spotify Premium. My sister and I will be sharing this account. However when I try to play a track on my iPhone, it begins playing on hers as well thru the "Connect" feature. I...
  • Micahdebick
  • Casual Listener
  • 699 Views
  • 5 replies
  • 0 likes
  • 699 Views
  • 5 replies
  • 0 likes

Offline playlists still using data on mobile device

I've made some playlists available offline on my iPhone, I have limited data 750MB per month and I thought that by making playlists available offline no data would have to be used. I'm halfway through the month and all my data is used up, I'm hardly ...

  • Newbie
  • I've made some playlists available offline on my iPhone, I have limited data 750MB per month and I thought that by making playlists available offline no data would have to be used.   I'm halfw...
  • c_heesypeas
  • Regular
  • 2212 Views
  • 4 replies
  • 0 likes
  • 2212 Views
  • 4 replies
  • 0 likes

Poor Alpine iDA-X305S Support

Hi there, I was expecting Spotify would work fine with the Alpine iDA-X305S car stereo since it is sold with the 'Works With iPhone' icon.Playback using the Spotify app works but unfortunately I can't forward to the next song using the arrow key on m...

  • Casual Listener
  • Hi there,   I was expecting Spotify would work fine with the Alpine iDA-X305S car stereo since it is sold with the 'Works With iPhone' icon. Playback using the Spotify app works but unfortuna...
  • rmajic
  • Newbie
  • 2931 Views
  • 5 replies
  • 1 likes
  • 2931 Views
  • 5 replies
  • 1 likes

Advanced search options don't work on iPad 4, IOS7

Hi, I'm a spotify premium user and have on several occasions tried to use the advanced search syntax. But it never works. As an example searching fair genre:jazz NOT artist:Armstrong returns three tracks by Louis Armstrong (see attached screen shot)....

  • Casual Listener
  • Hi, I'm a spotify premium user and have on several occasions tried to use the advanced search syntax. But it never works. As an example searching fair genre:jazz NOT artist:Armstrong returns three tr...
  • BobAllen
  • Casual Listener
  • 546 Views
  • 5 replies
  • 0 likes
  • 546 Views
  • 5 replies
  • 0 likes

Solved!! Not able to play music even though on premium

Hey there , I just upgraded to premium , it worked for the 30 free trial , now Iv paid for it but my app still thinks I haven't paid and won't let me play music - my status on overview shows am a premium users - how do I get this sorted ? Thank u !!

  • Casual Listener
  • Hey there , I just upgraded to premium , it worked for the 30 free trial , now Iv paid for it but my app still thinks I haven't paid and won't let me play music - my status on overview shows am a pre...
  • Sherwen
  • Casual Listener
  • 1310 Views
  • 7 replies
  • 0 likes
  • 1310 Views
  • 7 replies
  • 0 likes

Green musical note w/ dot by playlist? Search for playlists?

Hi All, What does the green musical note w/ dot by playlist mean? It's my top playlist. Also is there any way to search for playlists? Seems like there used to be. Finally, it seems like Spotify is not licensed to play certain tracks, even though you...

  • Casual Listener
  • Hi All, What does the green musical note w/ dot by playlist mean? It's my top playlist. Also is there any way to search for playlists? Seems like there used to be. Finally, it seems like Spotif...
  • Peter__
  • Community Legend
  • 4268 Views
  • 7 replies
  • 0 likes
  • 4268 Views
  • 7 replies
  • 0 likes

Paid but not working

I paid for my acct for this month but I still cant play my music

  • Newbie
  • I paid for my acct for this month but I still cant play my music
  • Josh
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Can't login on ipad to spotify app

Hey everybody, I registered to Spotify today ( without Facebook) and I can't login to the app. It says "Login failed, blabla have you changed your password?" THanks, Victor

  • Newbie
  • Hey everybody,   I registered to Spotify today ( without Facebook) and I can't login to the app.   It says "Login failed, blabla have you changed your password?"   THanks, ...
  • Josh
  • Community Legend
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Solved!! Issue with downloading playlists on iphone 5s

Can't snyc playlists on LTE. I get an error noting "syncing has paused please connect to Wi-FI". Using Iphone 5s.

  • Casual Listener
  • Can't snyc playlists on LTE. I get an error noting "syncing has paused please connect to  Wi-FI". Using Iphone 5s. 
  • Peter__
  • Community Legend
  • 1252 Views
  • 3 replies
  • 0 likes
  • 1252 Views
  • 3 replies
  • 0 likes

iPhone 4S with iOS7 running Spotify with my Alpine Car Stereo over iPhone cable

Hi Everyone, I have an Alpine car stereo with an iPhone/iPod cable attached to it. It integrates into the touch screen on the stereo itself and lets me control the device remotely. It has worked with my iPod for years. However when I plug my device (...

  • Newbie
  • Hi Everyone,   I have an Alpine car stereo with an iPhone/iPod cable attached to it. It integrates into the touch screen on the stereo itself and lets me control the device remotely. It has ...
  • orion747
  • Casual Listener
  • 782 Views
  • 1 replies
  • 0 likes
  • 782 Views
  • 1 replies
  • 0 likes