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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37119 Views
  • 15 replies
  • 36 likes
  • 37119 Views
  • 15 replies
  • 36 likes

Can we please get a Censored/Uncensored toggle?

Having to listen to a song to determine what's censored and what isn't is archaic. At least label songs?

  • Newbie
  • Having to listen to a song to determine what's censored and what isn't is archaic. At least label songs?
  • Joe
  • Community Legend
  • 443 Views
  • 1 replies
  • 4 likes
  • 443 Views
  • 1 replies
  • 4 likes

Problems with playback features in my car...

Hi! I run spotify on my iPhone 4 through my car's audio systems using Bluetooth. Everything was working fine untill about 2-3 days ago. I can get the audio to still play but I no longer have any playback features. I have recently upgraded to iOS 7 an...

  • Casual Listener
  • Hi!   I run spotify on my iPhone 4 through my car's audio systems using Bluetooth.   Everything was working fine untill about 2-3 days ago.  I can get the audio to still play b...
  • Joe
  • Community Legend
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Trouble Syncing Music to Offline

For the first few weeks of having premium, after turning my playlist to "Available Offline," I had no issue downloading them. Now, I can't get any songs to download to "Offline" properly. I have slected individul playlist to be "Available Offline," b...

  • Newbie
  • For the first few weeks of having premium, after turning my playlist to "Available Offline," I had no issue downloading them. Now, I can't get any songs to download to "Offline" properly. I have slec...
  • Joe
  • Community Legend
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Volume goes raises significantly for a split second randomly.

This is a bug that I've experienced in iOS 6 and 7, mostly on an iPhone 4. While listening to a song (a downloaded song because I'm offline), sometimes the volume will get SUPER loud for a split second, then return to normal. It's incredibly jarring ...

  • Regular
  • This is a bug that I've experienced in iOS 6 and 7, mostly on an iPhone 4.   While listening to a song (a downloaded song because I'm offline), sometimes the volume will get SUPER loud for a...
  • RstyKnfe
  • Regular
  • 689 Views
  • 5 replies
  • 0 likes
  • 689 Views
  • 5 replies
  • 0 likes

Re: Songs are greyed out

Hi, I'm actually having the same problem. Seems like it happened after the last iOS update. Looks like I have to sync everything all over again. I confirmed that my account shows up as premium. I don't think it's saying that I don't have premium, it ...

  • Regular
  • Hi, I'm actually having the same problem. Seems like it happened after the last iOS update. Looks like I have to sync everything all over again. I confirmed that my account shows up as premium. I don...
  • Lisa_W
  • Regular
  • 657 Views
  • 4 replies
  • 0 likes
  • 657 Views
  • 4 replies
  • 0 likes

Songs are greyed out

Hi All of my songs are now greyed out saying I need a Premium account for on-demand mobile streaming. I have a Premium account!! Why is this happening please? Thanks

  • Casual Listener
  • Hi   All of my songs are now greyed out saying I need a Premium account for on-demand mobile streaming.   I have a Premium account!!   Why is this happening please? &nbsp...
  • Goodman
  • Spotify Legend
  • 525 Views
  • 4 replies
  • 0 likes
  • 525 Views
  • 4 replies
  • 0 likes

not sync the local files on my iphone 5

Hi! The songs on my laptop arent sync on my iphone 5. (for example : Led Zeppelin <- not avaible on spotify) I've 7,5 Go in free space on my iphone 5. My lap top is a macbook Pro 15' mi 2010. Before i had no problem but since three or four months i'v...

  • Casual Listener
  • Hi! The songs on my laptop arent sync on my iphone 5. (for example : Led Zeppelin <- not avaible on spotify) I've 7,5 Go in free space on my iphone 5. My lap top is a macbook Pro 15' mi 2010...
  • 447 Views
  • 0 replies
  • 0 likes
  • 447 Views
  • 0 replies
  • 0 likes

Iphone 4s Ios 7.0.3 Spotify is working but the radio mode doesent!

Iphone 4s Ios 7.0.3 Spotify is working but the radio mode doesent! Tryed to istalled it many times but its the same problem. Everythig els is working, its just the radio mode that dont works! Please help me! Thanks!

  • Newbie
  • Iphone 4s Ios 7.0.3 Spotify is working but the radio mode doesent! Tryed to istalled it many times but its the same problem. Everythig els is working, its just the radio mode that dont works! Ple...
  • 429 Views
  • 0 replies
  • 0 likes
  • 429 Views
  • 0 replies
  • 0 likes

iPhone 4 with iOS 7.0.2 - says I am not Premium user. But I am.

I have now been a Spotify Premium member since 10. August. Still I can NOT use my iPhone. It says I am not a Premium member. When logging online the web says I am a Premium user. I have reinstalled the Spotify app many times. No avail. Either you fix...

  • Casual Listener
  • I have now been a Spotify Premium member since 10. August. Still I can NOT use my iPhone. It says I am not a Premium member.   When logging online the web says I am a Premium user.  &...
  • Peter__
  • Community Legend
  • 599 Views
  • 5 replies
  • 0 likes
  • 599 Views
  • 5 replies
  • 0 likes

Not syncing my latest songs even when available offline is on

So over the last 3 days any new songs i have starred or made a playlist appear on my iphone but i am not able to play them when i dont have internet despite having the available offline mode switched on. I have also closed the app and tried reconnect...

  • Newbie
  • So over the last 3 days any new songs i have starred or made a playlist appear on my iphone but i am not able to play them when i dont have internet despite having the available offline mode switched...
  • Peter__
  • Community Legend
  • 392 Views
  • 1 replies
  • 1 likes
  • 392 Views
  • 1 replies
  • 1 likes

Thanks for your help guys

I don't know what I done but somehow it's working again thanks

  • Regular
  • I don't know what I done but somehow it's working again thanks
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

trouble "pulling up" current track?

Hi - it seems that since yesterday that I can't "pull up" the info for the track that's currently playing. Since iOS7 and its pull-up "control center", this feature has been troublesome, frankly and could use a new approach. No doubt you're already t...

  • Newbie
  • Hi - it seems that since yesterday that I can't "pull up" the info for the track that's currently playing.  Since iOS7 and its pull-up "control center", this feature has been troublesome, frankl...
  • 290 Views
  • 0 replies
  • 0 likes
  • 290 Views
  • 0 replies
  • 0 likes

'Only local files synced' - issues with syncing ipod, and it has duplicated songs

I signed my Dad up to Spotify as I told him he would love it, however, he wanted to keep all of his current songs on his ipod. I plugged his ipod in, chose to 'Backup, erase & sync' his ipod and now all of his songs are back on his ipod (now via spot...

  • Newbie
  • I signed my Dad up to Spotify as I told him he would love it, however, he wanted to keep all of his current songs on his ipod.  I plugged his ipod in, chose to 'Backup, erase & sync' his ipo...
  • Peter__
  • Community Legend
  • 1797 Views
  • 1 replies
  • 0 likes
  • 1797 Views
  • 1 replies
  • 0 likes

Release Notes - Spotify for iOS 0.7.6

Hi folks. What's new in this version (0.7.6): New: We’re changing the way you browse artists. Play top tracks, find related artists and read artist biographies. Coming soon to your iPhone. New: Now you can view and organise your Play Queue from the N...

  • Spotify Legend
  • Hi folks.   What's new in this version (0.7.6): New: We’re changing the way you browse artists. Play top tracks, find related artists and read artist biographies. Coming soon to your iPh...
  • Goodman
  • Spotify Legend
  • 7223 Views
  • 21 replies
  • 0 likes
  • 0.7.6
    iOS
    Release Notes
  • 7223 Views
  • 21 replies
  • 0 likes

Solved!! My iPhone appears and disappears from the Devices section

I'm not able to sync any files from my PC to my iPhone because anytime I have my Spotify app running, the Spotify program on my PC only sees my iPhone for about 1 minute before losing it again. My wifi connection on both my PC and my phone are stable...

  • Casual Listener
  • I'm not able to sync any files from my PC to my iPhone because anytime I have my Spotify app running, the Spotify program on my PC only sees my iPhone for about 1 minute before losing it again. My wi...
  • MMG229
  • Casual Listener
  • 922 Views
  • 1 replies
  • 0 likes
  • 922 Views
  • 1 replies
  • 0 likes

Unable to download playlists!! Please help!!!

Up until the last update I have had no issues syncing playlists. Now I'm having constent and inconsistent issues. Some playlists won't sync at all. Some playlists will sync some tracks but not others. One thing that does seem to be consistent is that...

  • Casual Listener
  • Up until the last update I have had no issues syncing playlists.  Now I'm having constent and inconsistent issues.  Some playlists won't sync at all.  Some playlists will sync some tra...
  • 341 Views
  • 0 replies
  • 0 likes
  • 341 Views
  • 0 replies
  • 0 likes

Album Search Results are Abridged on iPad

First of all, I would like to say that I have Spotify on both my iPhone 4 and my iPad Mini, yet the issue that I have does not occur on the iPhone, only on the iPad. The issue occurs when I do just a generic, vanilla search that has many results, i.e...

  • Newbie
  • First of all, I would like to say that I have Spotify on both my iPhone 4 and my iPad Mini, yet the issue that I have does not occur on the iPhone, only on the iPad.   The issue occurs when ...
  • Agent_Mulder
  • Casual Listener
  • 484 Views
  • 2 replies
  • 1 likes
  • 484 Views
  • 2 replies
  • 1 likes

Cannot synch on iphone 5 - getting a "!" next to the track

Hello I am new on this and I was hoping I could get some help please . I have been trying to put tracks off line but I am getting a red " ! " and thats about it... Can anyone help ?

  • Casual Listener
  • Hello   I am new on this and I was hoping I could get some help please .   I have been trying to put tracks off line but I am getting a red " ! " and thats about it... Can anyone he...
  • casimir30
  • Casual Listener
  • 288 Views
  • 3 replies
  • 0 likes
  • 288 Views
  • 3 replies
  • 0 likes

Solved!! spotify crashes each time I turn the voulume on Ipad mini

Each time I turn the volume up or down, the app crashes ..... but not if I use the button on the speakers .... anyone has the same problem ? It hasn't changed with the new OS7 update .. just the same. I looks like it is a bug within the app ....

  • Visitor
  • Each time I turn the volume up or down, the app crashes ..... but not if I use the button on the speakers ....   anyone has the same problem ? It hasn't changed with the new OS7 update .. ju...
  • user-removed
  • Not applicable
  • 374 Views
  • 2 replies
  • 0 likes
  • 374 Views
  • 2 replies
  • 0 likes

iOS 7 no longer plays with car's USB

Having the same trouble with my 2011 Honda Civic, Spotify worked great until the iOS 7 upgrade, now it will play a song for about a minute, then I receive an "Unsupported" message. Being able to listen in my car was the sole purpose upgrading to the ...

  • Casual Listener
  • Having the same trouble with my 2011 Honda Civic, Spotify worked great until the iOS 7 upgrade, now it will play a song for about a minute, then I receive an "Unsupported" message.  Being able t...
  • Joe
  • Community Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes