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Static IOS 10 IPhone 7

Static IOS 10 IPhone 7

I got the new iPhone on the release date, and my Spotify app is almost useless. Constant hissing and white noise sounds! Track will continue playing as static. It doesn't seem to be specific songs or files either. I have uninstalled and reinstalled at least 8 times, played around with the playback settings, reset my phone. As a premium user, i'd rather sit in silence that here that horrible sound every time I want to listen to my music 😞
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2 Replies

Hey @Natalieface,

 

You should fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.

osorniosSpotify Star
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I did. They aburptly stopped replying and were unable to offer any help or suggestions. Still having the issue!

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