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Trouble getting playlists after buying premium

Trouble getting playlists after buying premium

I bought premium today and when I sign in with my username and password I have the subscription but none of my playlists. When I sign in with Facebook I don't have the subscription but I have all my playlists. This only happens on my iPhone 5c. If I sign in using my Facebook on my computer I have both my subcription and my playlists which doesn't really help because the whole reason I got premium was for the listen offline mode for my phone. Anybody else run into a similar problem and more importantly, can it be solved?

 

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1 Reply

Ah, it sound like something got switched up on your account.

 

Read this post for troubleshooting steps and how to contact support if the steps don't work

https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Please-read-Missing-playlists-Premi...

MattSudaSpotify Star
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