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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • edsmall81
  • Newbie
  • 139036 Views
  • 163 replies
  • 11 likes
  • Account
    Free
  • 139036 Views
  • 163 replies
  • 11 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10135 Views
  • 3 replies
  • 9 likes
  • Security
  • 10135 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 500201 Views
  • 982 replies
  • 112 likes
  • Account
  • 500201 Views
  • 982 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 123228 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 123228 Views
  • 72 replies
  • 12 likes

access point 17

po ůspěśném přihlášení a vstupu do aplikace moto píše že má země neodpovídá zemi která je nastavená ve tvém profilu. Chceš li službu nadále používat aktualizuj svůj profil nebo ubgraduj svůj ůčet spotify.

  • Visitor
  • po ůspěśném přihlášení a vstupu do aplikace moto píše že má země neodpovídá zemi která je nastavená ve tvém profilu. Chceš li službu nadále používat aktualizuj svůj profil nebo ubgraduj svůj ůčet sp...
  • 19 Views
  • 0 replies
  • 0 likes
  • 19 Views
  • 0 replies
  • 0 likes

Sound capsule not update.

PlanPremiumCountryIndiaDeviceInfinix Hot 10SOperating SystemAndroid 11 My Question or IssueSound capsule is not updated since last 2 days . I have reinstalled the app , also updated app with latest version still problem exists.

  • Newbie
  • Plan Premium Country India Device Infinix Hot 10S Operating System Android 11   My Question or Issue Sound capsule is not updated since last 2 days . I have reinstalled the app , also ...
  • MauriceMV
  • Spotify Star
  • 69 Views
  • 1 replies
  • 1 likes
  • Account
    Other
    Premium
  • 69 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify Windows app randomly playing weird music, setting it to repeat, and lowering the app volume

Hi all, The past few days, I noticed that my Spotify on the Windows app is playing random music I never started or wanted to listen to and the app volume is set to extremely low (as if to make sure I am not able to notice it playing) and setting the ...

  • Gig Goer
  • Hi all,   The past few days, I noticed that my Spotify on the Windows app is playing random music I never started or wanted to listen to and the app volume is set to extremely low (as if to ma...
  • Vicgoat
  • Casual Listener
  • 296 Views
  • 7 replies
  • 0 likes
  • Account
    Other
    Security
  • 296 Views
  • 7 replies
  • 0 likes

Change method of payment help is wrong?

I'm trying to change my payment method - it's three-yearly new credit card time, and I would like to change to spotify to avoid this utterly painful process in future.I'm a premium member and I'm trying to change the payment method on Macbook Air M# ...

  • Newbie
  • I'm trying to change my payment method - it's three-yearly new credit card time, and I would like to change to spotify to avoid this utterly painful process in future. I'm a premium member and I'm t...
  • Billy-J
  • Spotify Star
  • 77 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 77 Views
  • 1 replies
  • 0 likes

Changement d'adresse mail

PlanGratuitPaysFranceAppareilPCSystème d’exploitationWindows 10 Ma question ou mon problèmeLorsque je souhaite changer d’adresse mail, une erreur se produit systématiquement, aidez moi svp

  • Casual Listener
  •   Plan Gratuit Pays France Appareil PC Système d’exploitation Windows 10   Ma question ou mon problème Lorsque je souhaite changer d’adresse mail, une erreur se produit systémati...
  • Billy-J
  • Spotify Star
  • 324 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Security
  • 324 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why don't I have AI DJ yet?

I'm in Australia, on a family plan and everyone else in my family has had the DJ feature for several weeks now, but I still don't. I've tried on iOS and desktop, updating and reinstalling the app, logging out/in, looking through the Playback settings...

  • Newbie
  • I'm in Australia, on a family plan and everyone else in my family has had the DJ feature for several weeks now, but I still don't. I've tried on iOS and desktop, updating and reinstalling the app, ...
  • souri_sensharma
  • Newbie
  • 5964 Views
  • 19 replies
  • 1 likes
  • 5964 Views
  • 19 replies
  • 1 likes

Spotify gave my account to another user

I received notification that my account email had been changed to another email address I do not own despite me ignoring the 2FA codes emailed to me. I replied to the notification and also emailed the address it changed to. I got a response that the ...

  • Casual Listener
  • I received notification that my account email had been changed to another email address I do not own despite me ignoring the 2FA codes emailed to me. I replied to the notification and also emailed th...
  • 49 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Security
  • 49 Views
  • 0 replies
  • 0 likes

student premium to family premium

My Question or Issueim using a student premium right, if i switch to other premium and i already paid the student premium fee, would i get back my payment from the student premium fee or ill be good as gone (as soon as i switch or join a family premi...

  • Visitor
  • My Question or Issue im using a student premium right, if i switch to other premium and i already paid the student premium fee, would i get back my payment from the student premium fee or ill be goo...
  • Bittencourt
  • Spotify Star
  • 67 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 67 Views
  • 1 replies
  • 0 likes

Superuser Contribution Each time I try to add a email for sign in it says something went wrong

I am trying to add a email for login on my duo plan so the other person can login to the account. Each time I try it says something went wrong on the password page and the page won't let me complete adding the email. I have 10 different passwords eac...

  • Visitor
  • I am trying to add a email for login on my duo plan so the other person can login to the account. Each time I try it says something went wrong on the password page and the page won't let me complete ...
  • Ivelina
  • Moderator
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

  • Newbie
  • hi, i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t cl...
  • Argus1
  • Visitor
  • 34171 Views
  • 18 replies
  • 0 likes
  • 34171 Views
  • 18 replies
  • 0 likes

Superuser Contribution mutual blocking

is there any way for two accounts that have blocked one another to unblock? we can’t see each other on the blocked users page. if it’s not possible one of us will create a new account. is there any way to transfer playlists (especially liked songs) f...

  • Newbie
  • is there any way for two accounts that have blocked one another to unblock? we can’t see each other on the blocked users page. if it’s not possible one of us will create a new account. is there any w...
  • homeomorfismo
  • Visitor
  • 200 Views
  • 2 replies
  • 0 likes
  • Other
  • 200 Views
  • 2 replies
  • 0 likes

Superuser Contribution Ad after every song

I’m getting between one and 3 ads after every song on free account

  • Visitor
  • I’m getting between one and 3 ads after every song on free account
  • The86thGunsmith
  • Newbie
  • 16532 Views
  • 17 replies
  • 2 likes
  • 16532 Views
  • 17 replies
  • 2 likes

Superuser Contribution Address

How do you find your address for a duo account I can't find out how  

  • Visitor
  • How do you find your address for a duo account I can't find out how   
  • Eni
  • Moderator
  • 18925 Views
  • 3 replies
  • 0 likes
  • 18925 Views
  • 3 replies
  • 0 likes

Superuser Contribution How do add my phone number to my existing Spotify account

I have an existing account linked to my Google login. I want to switch to mobile login. How do I add my number to my existing account so that I can login using both methods

  • Newbie
  • I have an existing account linked to my Google login. I want to switch to mobile login. How do I add my number to my existing account so that I can login using both methods
  • Medecode
  • Newbie
  • 5951 Views
  • 5 replies
  • 0 likes
  • 5951 Views
  • 5 replies
  • 0 likes

Superuser Contribution Email verification doesn't work.

I changed my email in my account but when I click on the verification link that is emailed to me, it keeps saying it didn't work and to resend the email. I've tried two different browsers on my computer and also on my phone. Same issue every time.

  • Visitor
  • I changed my email in my account but when I click on the verification link that is emailed to me, it keeps saying it didn't work and to resend the email. I've tried two different browsers on my compu...
  • Brazenhead
  • Newbie
  • 5913 Views
  • 23 replies
  • 1 likes
  • 5913 Views
  • 23 replies
  • 1 likes

You are charging my credit card and I don't know why

I haven't used your service as I remember. I need for you to stop charging my credit card.

  • Visitor
  • I haven't used your service as I remember. I need for you to stop charging my credit card.
  • Bittencourt
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Superuser Contribution Roku Spotify App Not Displaying Animations

PlanPremiumCountryUnited StatesDeviceRokuTVOperating SystemRoku OS 12.5.0 My Question or IssueSince the past couple of weeks, animations are not being displayed on the Roku TV App. The background picture (album cover/art) that shows generally on the ...

  • Casual Listener
  • Plan Premium Country United States Device RokuTV Operating System Roku OS 12.5.0   My Question or Issue Since the past couple of weeks, animations are not being displayed on the Roku T...
  • dburt218
  • Casual Listener
  • 2445 Views
  • 14 replies
  • 4 likes
  • Account
    Premium
  • 2445 Views
  • 14 replies
  • 4 likes

Solved!!Superuser Contribution No Pair Code

Everytime I login to a device it’s now asking for a pair code. I’ve checked my email, nothing. I’ve used Spotify.com/pair and it is even asking for a pair code.Everywhere I login it appears to ask for this now and I have no idea what’s going on.I tri...

  • Casual Listener
  • Everytime I login to a device it’s now asking for a pair code. I’ve checked my email, nothing. I’ve used Spotify.com/pair and it is even asking for a pair code. Everywhere I login it appears to as...
  • MightNight72890
  • Visitor
  • 17863 Views
  • 4 replies
  • 0 likes
  • 17863 Views
  • 4 replies
  • 0 likes

How can I change the name that shows when I’m connected to Bluetooth?

PlanDuoCountryUS DeviceiPhone 15 Pro MaxOperating SystemiOS version 18.3.2 My Question or IssueI want to change the name I see when connected to Bluetooth. It’s highlighted in green with the Bluetooth symbol and my name. I want to use my actual name....

  • Regular
  • Plan Duo Country US   Device iPhone 15 Pro Max Operating System iOS version 18.3.2   My Question or Issue I want to change the name I see when connected to Bluetooth. It’s highli...
  • Maxim
  • Spotify Star
  • 248 Views
  • 8 replies
  • 0 likes
  • Premium
    Subscription
  • 248 Views
  • 8 replies
  • 0 likes