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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Newbie
  • 167766 Views
  • 180 replies
  • 13 likes
  • Account
    Free
  • 167766 Views
  • 180 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 11267 Views
  • 6 replies
  • 11 likes
  • Security
  • 11267 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 514560 Views
  • 986 replies
  • 112 likes
  • Account
  • 514560 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125791 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125791 Views
  • 74 replies
  • 12 likes

lost my music when i changed password. How do i get it back?

I requested forgot password and changed it. When i signed back it my entire list of music is gone from my library and liked songs. How fo i recover them?

  • Visitor
  • I requested forgot password and changed it. When i signed back it my entire list of music is gone from my library and liked songs. How fo i recover them?
  • 17 Views
  • 0 replies
  • 0 likes
  • 17 Views
  • 0 replies
  • 0 likes

Superuser Contribution Dutch translation for Scroll is spelled incorrectly

PlanPremiumCountryThe NetherlandsDeviceDell Latitude 5550Operating SystemWindows 10 Enterprise My Question or IssueIn the Dutch language setting 'Scroll' is spelled incorrectly. There is no translation for 'scroll' so it should just be 'scroll'. But ...

  • Visitor
  • Plan Premium Country The Netherlands Device Dell Latitude 5550 Operating System Windows 10 Enterprise   My Question or Issue In the Dutch language setting 'Scroll' is spelled incorrect...
  • Novy
  • Moderator
  • 118 Views
  • 1 replies
  • 0 likes
  • Other
  • 118 Views
  • 1 replies
  • 0 likes

How to change the telephone number associated to my account?

I changed the computer in which I use Spotify.When I was trying to log in in the new computer, the system sent me a code/pass to a telephone number.I logged in, OK.But I do not want that number to be associated to my Spotify account anymore.However, ...

  • Visitor
  • I changed the computer in which I use Spotify. When I was trying to log in in the new computer, the system sent me a code/pass to a telephone number. I logged in, OK. But I do not want that number...
  • Luan
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • Account
  • 245 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution change username

i need to change my usernamei know we only use our email to login but i want to change it

  • Visitor
  • i need to change my username i know we only use our email to login but i want to change it
  • Uberdj
  • Casual Listener
  • 59713 Views
  • 13 replies
  • 9 likes
  • 59713 Views
  • 13 replies
  • 9 likes

Not abroad and it says to update my location, yet it is correct?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 108 Views
  • 3 replies
  • 0 likes
  • Account
  • 108 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Why does my discover weekly and release radar say it’s made for my husband?

When I click on my release radar or my discover weekly it shows “Made for {{husband’s account name}}”. Why aren’t these lists crafted for me? Why can I see/hear his playlists instead of mine?

  • Casual Listener
  • When I click on my release radar or my discover weekly it shows “Made for {{husband’s account name}}”. Why aren’t these lists crafted for me? Why can I see/hear his playlists instead of mine?
  • loujarry
  • Casual Listener
  • 1817 Views
  • 9 replies
  • 1 likes
  • 1817 Views
  • 9 replies
  • 1 likes

Solved!! Using gift card to change country

PlanPremiumCountryAustralia My Question or IssueI was wondering if I use a Canadian e gift card (visa / Mastercard, not a Spotify gift card), then will my account have its location updated to Canada? I wanted to change location from Australia to Cana...

  • Casual Listener
  •   Plan Premium Country Australia    My Question or Issue I was wondering if I use a Canadian e gift card (visa / Mastercard, not a Spotify gift card), then will my account have ...
  • Maxim
  • Spotify Star
  • 178 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 178 Views
  • 3 replies
  • 0 likes

Worst chat support

I am writing this here as i faced worst customer support by spotify. this is the worst ever with any company i have faced so far . 8 regular advisors and 1 from their so called speciality team were just a piece of s.. in action as none could solve my...

  • Casual Listener
  • I am writing this here as i faced worst customer support by spotify. this is the worst ever with any company i have faced so far . 8 regular advisors and 1 from their so called speciality team were j...
  • Subash0078
  • Casual Listener
  • 214 Views
  • 2 replies
  • 0 likes
  • Account
  • 214 Views
  • 2 replies
  • 0 likes

Solved!! Changing Country / Payments

Plan - Premium.Country - Brazil / Luxembourg.Device - iPhone 16 Pro Max, Acer Aspire 3.Operating System - iOS 18.5, Windows 11 Pro. My Question or Issue - I have been a Spotify Premium subscriber since 2016, and I recently changed countries.My accoun...

  • Newbie
  • Plan - Premium. Country - Brazil / Luxembourg. Device - iPhone 16 Pro Max, Acer Aspire 3. Operating System - iOS 18.5, Windows 11 Pro.   My Question or Issue - I ha...
  • Maxim
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 196 Views
  • 1 replies
  • 0 likes

Refund

hi I'm waiting for my refund 

  • Visitor
  • hi I'm waiting for my refund 
  • Maxim
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 134 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Plan Free Device Xiaomi Lite 12  Operating System Xiaomi HyperOS  My Question or Issue I logged into my account and saw that I can't play a single song and absolutely all playlists a...
  • chukos
  • Newbie
  • 167766 Views
  • 180 replies
  • 13 likes
  • Account
    Free
  • 167766 Views
  • 180 replies
  • 13 likes

Can't Change The Email Address on My Account

PlanPremiumCountryUKDeviceMultipleOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have my Spotify account linked to my work email, but I have just been made redundant. I am unable to change to my personal email, as Spoti...

  • Casual Listener
  •   Plan Premium Country UK Device Multiple Operating System (iOS 10, Android Oreo, Windows 10,etc.)     My Question or Issue I have my Spotify account linked to my work...
  • MartynipKnox
  • Casual Listener
  • 180 Views
  • 2 replies
  • 0 likes
  • Account
  • 180 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Change payment method and country

Hey. Last year I moved to NL from RU and still have Premium in RUB and RU MasterCard. I can't change my region in Profile - the country selector is disabled. Due to the current situation in the world, I want to switch my account to NL and rebuild my ...

  • Casual Listener
  • Hey.  Last year I moved to NL from RU and still have Premium in RUB and RU MasterCard.  I can't change my region in Profile - the country selector is disabled.    Due to the c...
  • Yordan
  • Moderator
  • 1972 Views
  • 8 replies
  • 1 likes
  • Account
    Subscription
  • 1972 Views
  • 8 replies
  • 1 likes

Superuser Contribution Spotify Artist Page link does not work on Facebook.

I am having an issue trying to link my spotify artists page on my Facebook in the "websites and social links". When I add it, the button is clickable but on my phone it opens up Spotify and says error, have another go... and on PC/Mac it just opens u...

  • Regular
  • I am having an issue trying to link my spotify artists page on my Facebook in the "websites and social links". When I add it, the button is clickable but on my phone it opens up Spotify and says erro...
  • windanwaves
  • Newbie
  • 4849 Views
  • 8 replies
  • 5 likes
  • Account
    Other
  • 4849 Views
  • 8 replies
  • 5 likes

Superuser Contribution Subscription went from premium to free...?

Hi, this is weird. I've been on Spotify for many years now, on a premium subscription. Now suddenly, they changed to 'free' without any notice before. I tried logging out & in again, but nothing changes. It's the same on my phone and desktop. So why ...

  • Regular
  • Hi, this is weird. I've been on Spotify for many years now, on a premium subscription. Now suddenly, they changed to 'free' without any notice before. I tried logging out & in again, but nothing ...
  • Billy-J
  • Spotify Star
  • 859 Views
  • 6 replies
  • 0 likes
  • Account
    Subscription
  • 859 Views
  • 6 replies
  • 0 likes

Behindertenrabatt

Hallo Spotifyteam,Ich wollte mal fragen ob es wie z.B. bei andern Tarif Anbietern einen Rabatt für Schwerbehinderte gibt, der denn preislich mit dem von Studenten gleich zu setzen ist?Mfg

  • Casual Listener
  • Hallo Spotifyteam, Ich wollte mal fragen ob es wie z.B. bei andern Tarif Anbietern einen Rabatt für Schwerbehinderte gibt, der denn preislich mit dem von Studenten gleich zu setzen ist? Mfg
  • _Lisa_
  • Visitor
  • 6750 Views
  • 5 replies
  • 8 likes
  • Account
    Premium
    Subscription
  • 6750 Views
  • 5 replies
  • 8 likes

Superuser Contribution Turning off login password by code instead of password

Every time I login I immediately get the password code option instead of logging in with my password. I have checked my login settings and there is nothing to delete or change. I don't want to use a code to complete the login. I want to use my passwo...

  • Newbie
  • Every time I login I immediately get the password code option instead of logging in with my password. I have checked my login settings and there is nothing to delete or change. I don't want to use a ...
  • Nusername
  • Visitor
  • 1374 Views
  • 8 replies
  • 6 likes
  • 1374 Views
  • 8 replies
  • 6 likes

Solved!! 2-step verification?

Hi, just had my entire post be deleted thanks to my phone so I'm making this short and sweet. For the past 24 hours, my account has been logged into 3 times, all from completely different countries. My account with THOUSANDS of songs liked I feel is ...

  • Visitor
  • Hi, just had my entire post be deleted thanks to my phone so I'm making this short and sweet.  For the past 24 hours, my account has been logged into 3 times, all from completely different coun...
  • elise_P
  • Regular
  • 27509 Views
  • 20 replies
  • 13 likes
  • Account
    Login
    Other
    Premium
    Security
    Subscription
  • 27509 Views
  • 20 replies
  • 13 likes

Solved!! Email change without password

Hello! So, I am in need of assistance. Here's the situation: My account is old, it was created with my first hotmail account. I have my spotify account connected with my Facebook account. This Facebook account I have managed to alter to my current em...

  • Casual Listener
  • Hello! So, I am in need of assistance. Here's the situation:    My account is old, it was created with my first hotmail account. I have my spotify account connected with my Facebook accou...
  • AKT0921
  • Newbie
  • 852 Views
  • 4 replies
  • 0 likes
  • Account
  • 852 Views
  • 4 replies
  • 0 likes

Solved!! Cannot switch family plan member to a managed account

I'm following this spotify support article with instructions on how to switch a family plan member to a managed account.However when i follow the instructions, to Account>Manage Members>Select Member the only option available is a toggle for play exp...

  • Casual Listener
  • I'm following this spotify support article with instructions on how to switch a family plan member to a managed account. However when i follow the instructions, to Account>Manage Members&g...
  • Paul-MM
  • Casual Listener
  • 315 Views
  • 2 replies
  • 0 likes
  • Premium
  • 315 Views
  • 2 replies
  • 0 likes