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Solved!! Can't log in - it says no account is linked with the given email

I'm trying to log in to an account for my daughter who was previously signed on via the family plan. Her iPhone was restored and therefore needs to start from scratch. I have tried to log in using her email but it says that email is not linked to an ...

Visitor

halo890

Casual Listener

12498 Views

8 replies

0 likes

Account
Login
  • 12498 Views
  • 8 replies
  • 0 likes

Where can I see all devices I'm currently logged in on?

Hey folks, While there is no page that will show you a list of all your logged in devices, you'll see an in-app notification when your account is being used somewhere else. We also send emails about new logins to help keep your account safe. If you s...

Moderator

56017 Views

0 replies

4 likes

Account
  • 56017 Views
  • 0 replies
  • 4 likes

Spotify says I'm abroad. Empty playlists. "Something went wrong" error. Red banner "Update required"

Plan Free Country Philippines Device Poco f6 Operating System Android 14 Issue I got forced logged out and I can't sign in because of the 14 days abroad thing even though Im NOT in abroad and I did not even travel I already updated my location many t...

Casual Listener

Premiumera

Newbie

60751 Views

80 replies

10 likes

Account
Free
Login
  • 60751 Views
  • 80 replies
  • 10 likes

Solved!! My account got hacked

My account was hacked around a day ago, I hadn’t noticed this since I wasn’t using the app too much today. When I logged in recently I had came across many playlists, artists and albums which I had never listened or known of in my life to be in my re...

Visitor

jamszone

Visitor

60495 Views

9 replies

2 likes

  • 60495 Views
  • 9 replies
  • 2 likes

Superuser Contribution Spotify AI chat beta disappeared after dismissing prompt, now only opens AI DJ

PlanPremiumCountryUSA DeviceiPhone 15Operating SystemMost recent My Question or IssueI’m having an issue with the new “Talk to Spotify to discover and shape your listening” AI feature.The prompt appeared in my Spotify app, so it looked like my accoun...

Music Fan

Plan Premium Country USA   Device iPhone 15 Operating System Most recent   My Question or Issue I’m having an issue with the new “Talk to Spotify to discover and shape your liste...

Wendol

Music Fan

1316 Views

19 replies

0 likes

Account
Premium
  • 1316 Views
  • 19 replies
  • 0 likes

Superuser Contribution Audiobook hours did not renew as promised

PlanPremiumCountryUSDeviceiPadOperating SystemiPad 9th generation, iOS 18.6.2 My Question or IssueI checked my audiobook listening hours yesterday (9/6/25) and it said I had 22 hours remaining before it renewed and I received 15 more hours. But when ...

Regular

Plan Premium Country US Device iPad Operating System iPad 9th generation, iOS 18.6.2   My Question or Issue I checked my audiobook listening hours yesterday (9/6/25) and it said I had ...

Burmagik

Newbie

643 Views

2 replies

0 likes

Account
  • 643 Views
  • 2 replies
  • 0 likes

Superuser Contribution account doesn't exist

It says my account doesn't exist when I try to sign in online even though I'm signed in on my phone, laptop, and iPad.

Newbie

It says my account doesn't exist when I try to sign in online even though I'm signed in on my phone, laptop, and iPad.

moondance-101

Visitor

9313 Views

10 replies

1 likes

  • 9313 Views
  • 10 replies
  • 1 likes

Superuser Contribution merging an existing user

So I recently got distrokid to get an artist profile for my music platform.I plan on uploading artist music in the near future, but my questions is am i able to link this artist account with my already existing premium user account? I have an existin...

Visitor

So I recently got distrokid to get an artist profile for my music platform. I plan on uploading artist music in the near future, but my questions is  am i able to link this artist account with...

Dessi

Moderator

733 Views

3 replies

0 likes

Account
  • 733 Views
  • 3 replies
  • 0 likes

Urgent: Lost access to my original Spotify account

Hello, I have lost access to my original Spotify account. My account was created many years ago using Facebook. About one week ago, the Facebook login suddenly stopped working. When I log in with Google, Spotify opens a different account. This accoun...

Regular

Hello, I have lost access to my original Spotify account. My account was created many years ago using Facebook. About one week ago, the Facebook login suddenly stopped working. When I log in wi...

Gp18

Regular

136 Views

4 replies

0 likes

Account
Login
Premium
  • 136 Views
  • 4 replies
  • 0 likes

Superuser Contribution Switching primary acct holder in a family acct.

My son had a spotify acct to start. I took his acct and made it a family acct. Since I pay the bills, I would like to switch to the primary acct holder of the family acct. How do I do this? Thanks

Newbie

My son had a spotify acct to start. I took his acct and made it a family acct. Since I pay the bills, I would like to switch to the primary acct holder of the family acct. How do I do this? Thanks

fabled31

Visitor

6423 Views

4 replies

0 likes

  • 6423 Views
  • 4 replies
  • 0 likes

Superuser Contribution Massive amount of unavailable songs in Kazakhstan

Problem started not a while ago. It seems that in Kazakhstan region specifically, something messed up and many songs from various artists are not available now. And I really mean that the amount of unavailable songs are massive, because I got Russian...

Visitor

Problem started not a while ago. It seems that in Kazakhstan region specifically, something messed up and many songs from various artists are not available now. And I really mean that the amount of u...

Cafeandflo

Visitor

170 Views

2 replies

2 likes

Account
Premium
  • 170 Views
  • 2 replies
  • 2 likes

Superuser Contribution No “Your Updates” Notifications when people follow me or save a playlist

Plan Premium Country USA Device iPhone 14 Operating System IOS 26.4.2 My Question or Issue: I am no longer seeing the blue “Your Updates” dot or getting updates in this section of the app when people follow me or when followers save playlist. However...

Casual Listener

Plan Premium Country USA Device iPhone 14 Operating System IOS 26.4.2   My Question or Issue: I am no longer seeing the blue “Your Updates” dot or getting updates in this sec...

Puglifiled

Roadie

1245 Views

8 replies

1 likes

Account
  • 1245 Views
  • 8 replies
  • 1 likes

Has my account been hacked?

PlanPremiumCountryBritish Columbia, CanadaDevice(iPhone 13)Operating System(iOS 26.6.2)When I deleted my app to fix an issue with the Apple Carplay, when I went back in, I got a weird message saying that a random song from a guy named Baljot Kang off...

Regular

  Plan Premium Country British Columbia, Canada Device (iPhone 13) Operating System (iOS 26.6.2) When I deleted my app to fix an issue with the Apple Carplay, when I went back in, I g...

Billy-J

Spotify Star

32 Views

1 replies

0 likes

Account
  • 32 Views
  • 1 replies
  • 0 likes

Solved!! Are you charged tax in NY state/New York?

Hi everyone! If you're in New York state/NY, does Spotify charge you sales tax? And if so and it's not too much trouble, do you know what percentage? For some reason, Spotify is being sketchy and not sharing this information. Thank you so much, I rea...

Casual Listener

Hi everyone!   If you're in New York state/NY, does Spotify charge you sales tax? And if so and it's not too much trouble, do you know what percentage?    For some reason, Spotify ...

cynthia592

Visitor

5072 Views

5 replies

0 likes

Account
Subscription
  • 5072 Views
  • 5 replies
  • 0 likes

Superuser Contribution adding partner in family account

Hello,so here's the situation : me and my partner are in spain for a couple of months. we are registerd in belgium, our official adres is still there. so we took a family account here in spain, but i cannot add my partner with the invitation link, it...

Casual Listener

Hello, so here's the situation : me and my partner are in spain for a couple of months. we are registerd in belgium, our official adres is still there. so we took a family account here in spain, but...

Joan

Moderator

57 Views

3 replies

1 likes

Account
  • 57 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution How do I turn off the DJ voice?

I listen to a wide range of music, but it's often classical... and I don't really appreciate this AI guy telling me we're going to "hit it up" with some Chopin or some Mozart. It was funny for about 5 minutes, but now it's just annoying. I don't like...

Regular

I listen to a wide range of music, but it's often classical... and I don't really appreciate this AI guy telling me we're going to "hit it up" with some Chopin or some Mozart. It was funny for about ...

Jakolien

Newbie

107574 Views

61 replies

186 likes

Other
  • 107574 Views
  • 61 replies
  • 186 likes

Audiobook listening hours short changed

Plan PremiumCountry DeviceiphoneOperating System My Question or IssueI got a message saying I was out of listening hours. When I look on my plan, it tells me I have used only 13 of my 15 hours. I chose two books at the beginning of the month that tot...

Visitor

Plan  Premium Country   Device iphone Operating System     My Question or Issue I got a message saying I was out of listening hours. When I look on my plan, it tells me ...

Billy-J

Spotify Star

42 Views

1 replies

0 likes

Account
  • 42 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Turning off login password by code instead of password

Every time I login I immediately get the password code option instead of logging in with my password. I have checked my login settings and there is nothing to delete or change. I don't want to use a code to complete the login. I want to use my passwo...

Newbie

Every time I login I immediately get the password code option instead of logging in with my password. I have checked my login settings and there is nothing to delete or change. I don't want to use a ...

Blueshirt

Gig Goer

21948 Views

30 replies

15 likes

  • 21948 Views
  • 30 replies
  • 15 likes

Superuser Contribution im a spotify premium subscriber. how do i set up access to my account on my phone ?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Novy

Moderator

141 Views

3 replies

0 likes

  • 141 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playback stops around the 30 second mark

PlanFreeCountryCanadaDeviceBoth Iphone12 and an Acer PCOperating SystemIOS, Windows My Question or IssueAll songs on my phone and pc will stop playing at the ~30 sec mark

Visitor

  Plan Free Country Canada Device Both Iphone12 and an Acer PC Operating System IOS, Windows   My Question or Issue All songs on my phone and pc will stop playing at the ~30 sec ...

Joan

Moderator

185 Views

1 replies

0 likes

Other
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution Chat feature completely missing and streaming statistics broken/empty on my account

Hi everyone,I'm having a severe issue with my Spotify account where the in-app chat feature has completely disappeared from my menu. I cannot send or receive any messages, and when friends try to write to me, they get an error saying the chat cannot ...

Newbie

Hi everyone, I'm having a severe issue with my Spotify account where the in-app chat feature has completely disappeared from my menu. I cannot send or receive any messages, and when friends try to w...

Ivelina

Moderator

202 Views

1 replies

1 likes

Account
  • 202 Views
  • 1 replies
  • 1 likes