Unable to Access Audiobook Top Hours in Account Settings

[brooke11sun]

Cannot access plan details in app to see amount of top hours for audiobooks. continues to load and load and load 

Plan

/Premium

Country

United States 

Device

(iPhone 14 

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[MateusM]

Hey there! Thanks for reaching out and sorry for the late response!

Are you still having trouble seeing your Audiobooks top hours in your account settings, or has that been sorted out?

If not, try accessing your account settings on another browser to see if that helps. If it doesn’t, it’s also worth checking if you’re using a VPN, as that might be affecting things.

You could also try switching to another internet connection — like a different WiFi or even a mobile hotspot — just to rule that out.

Let me know how it goes!
/Mateus