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Unable to change albums

Unable to change albums

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

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3 Replies

I am unable to change albums using the Spotify app on my iPad. 
I have done the complete uninstall and reinstall per Katherine, but once I have selected an album It is "glued in"!

My iPadOS is 16.3

Hey @user-removed,

 

Thank for reaching out here in the Community.

 

First off, we'd suggest that you try using the app with a different account. If a friend or a family member has a Spotify account - ask them to log in on your device to see if the app behaves the same way. 

 

It's also a good idea to test this with a different network. For example - you can start a hotspot of your mobile device and use that network to see if the issue persists.

 

In case it does, it'd be great if you could tell us the exact make and model of the affected device as well as the Spotify version you're currently running. Any screenshot you can provide will also be helpful to identify what's causing this.

 

We'll be on the lookout for your reply. 

LyubkaModerator
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