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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37153 Views
  • 15 replies
  • 36 likes
  • 37153 Views
  • 15 replies
  • 36 likes

How can I listen to a whole song in Liked song?

On my iPhone, I can only listen a mixed songs and I am not able to listen to a whole song in the liked song. I can only listen some part of it. how can I not listen to a mixed song and listen a song what I want with whole music?

  • Casual Listener
  • On my iPhone, I can only listen a mixed songs and I am not able to listen to a whole song in the liked song. I can only listen some part of it. how can I not listen to a mixed song and listen a song ...
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

Superuser Contribution CarPlay very slow loading downloaded songs

Using CarPlay, after clicking on a playlist, it takes more than 1 minute to have the songs displayed. Playlist has about 100 songs. Never had this behaviour before. Normally, the display is instantaneous on CarPlay. It is still instantaneous on the p...

  • Casual Listener
  • Using CarPlay, after clicking on a playlist, it takes more than 1 minute to have the songs displayed. Playlist has about 100 songs. Never had this behaviour before. Normally, the display is instantan...
  • AlejaR
  • Moderator
  • 5903 Views
  • 48 replies
  • 1 likes
  • App & Features
  • 5903 Views
  • 48 replies
  • 1 likes

how do i delete a playlist

in my "good evening/morning/afternoon" thing, there is a playlist that i don't want there, and there isn't an option to delete it. also in my recently played, i need to delete some things but again, can't or don't know how

  • Visitor
  • in my "good evening/morning/afternoon" thing, there is a playlist that i don't want there, and there isn't an option to delete it. also in my recently played, i need to delete some things but again, ...
  • Amayy
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify will not download all of my liked songs?

PlanPremiumCountryU.SDeviceiPhone XROperating SystemiOS 15.1 Hi! I have recently been having issues playing all of my liked songs when I don’t have wifi. Spotify has not downloaded all of my liked songs, and I have never had this issue before. When I...

  • Casual Listener
  • Plan Premium Country U.S Device iPhone XR Operating System iOS 15.1   Hi! I have recently been having issues playing all of my liked songs when I don’t have wifi. Spotify has not downlo...
  • Vasil
  • Moderator
  • 10236 Views
  • 12 replies
  • 1 likes
  • 10236 Views
  • 12 replies
  • 1 likes

Superuser Contribution Spotify app won't shuffle

I've always only been able to play playlists on shuffle mode on the spotify app and playing it in order was for computer only, now I can only play things in order and not use shuffle. This doesn't make sense because only shuffle was free all the way ...

  • Visitor
  • I've always only been able to play playlists on shuffle mode on the spotify app and playing it in order was for computer only, now I can only play things in order and not use shuffle. This doesn't ma...
  • OscarDC
  • Moderator
  • 279 Views
  • 3 replies
  • 1 likes
  • 279 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution [Connect] iOS/iPadOS compatibility problems

PlanPremiumCountryGermanyDevice(iPhone 11 Pro | iOS 16.0, iPad 6th gen iPadOS 15.7)Operating SystemSee above My Question or IssueSpotify Connect does not work properly anymore. My ususal setup is iPad as play device and iPhone as remote. Most of the ...

  • Casual Listener
  •   Plan Premium Country Germany Device (iPhone 11 Pro | iOS 16.0, iPad 6th gen iPadOS 15.7) Operating System See above   My Question or Issue Spotify Connect does not work properl...
  • Eni
  • Moderator
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Advertisement on opening app for Spotify Premium

Since a recent update, Spotify app on mobile now shows full-screen advertisements for newly released albums or podcasts (of creators I don't follow nor listen to) that I have to click away before I can use the app for what I actually pay for -- liste...

  • Regular
  • Since a recent update, Spotify app on mobile now shows full-screen advertisements for newly released albums or podcasts (of creators I don't follow nor listen to) that I have to click away before I c...
  • smoe
  • Regular
  • 597 Views
  • 3 replies
  • 0 likes
  • 597 Views
  • 3 replies
  • 0 likes

Music automatically starts playing just after midnight on iOS app since 8/10/20

PlanPremiumCountryUSA DeviceiPhone XOperating SystemiOS13.6 My Question or IssueOver the last 3 nights spotify has started music automatically in the middle of the night on our 2 phones. It occurs just after midnight and it starts playing the last so...

  • Casual Listener
  • Plan Premium Country USA   Device iPhone X Operating System iOS13.6   My Question or Issue Over the last 3 nights spotify has started music automatically in the middle of the nig...
  • albinsgarage
  • Visitor
  • 2420 Views
  • 4 replies
  • 0 likes
  • iOS
  • 2420 Views
  • 4 replies
  • 0 likes

Superuser Contribution App Home Screen keeps changing

PlanPremiumDeviceiPhone 8Operating SystemiOS 15 My Question or IssueEvery time I open the Spotify app it seems the home screen is constantly changing, by adding or taking away content. For weeks I was stuck with a Good Morning banner with 4 albums or...

  • Newbie
  • Plan Premium Device iPhone 8 Operating System iOS 15   My Question or Issue Every time I open the Spotify app it seems the home screen is constantly changing, by adding or taking away co...
  • IpadFail
  • Music Fan
  • 1712 Views
  • 4 replies
  • 0 likes
  • home screen
  • 1712 Views
  • 4 replies
  • 0 likes

Superuser Contribution Ongoing Frustration with Offline Use

PlanPremiumCountry USA Device(iPhone 7 Operating System(iOS 15.6.1 My Question or IssueI have read several support threads about this so I believe I understand how it should work but I still have frustrations using the app offline. I have several of ...

  • Songwriter
  •   Plan Premium Country USA    Device (iPhone 7   Operating System (iOS 15.6.1   My Question or Issue I have read several support threads about this so I believe I...
  • Eni
  • Moderator
  • 525 Views
  • 5 replies
  • 0 likes
  • 525 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify says I'm offline when I'm not (iOS)

Hi all, I'm really desperated. Already read all about this issue here in the forum. On my iPhone 8 Plus with iOS 12.1 and the latest Spotify app I always get the message that I'm offline when using LTE or 3G. When connected to WiFi everything is ok. ...

  • Music Fan
  •   Hi all,   I'm really desperated. Already read all about this issue here in the forum.   On my iPhone 8 Plus with iOS 12.1 and the latest Spotify app I always get the message tha...
  • rtovsig
  • Visitor
  • 3318 Views
  • 11 replies
  • 1 likes
  • 3318 Views
  • 11 replies
  • 1 likes

Superuser Contribution Spotify Connect playback limited

PlanPremiumCountryNorwayDeviceiphone 12 pro and iPad pro Operating System15.6.1 My Question or IssueWhen i Play some podcast my Spotify Connect say playbac limited (avspilling begrenset)if i switch listen localy or om another speaker it Works.Music a...

  • Newbie
  • Plan Premium Country Norway Device iphone 12 pro and iPad pro    Operating System 15.6.1   My Question or Issue When i Play some podcast my Spotify Connect say playbac limit...
  • Lyubka
  • Moderator
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify Premium downloads not staying downloaded on iphone xr.

have to continually download my playlists over and over again, multiple times a day. I thought this was normal as it has always been this way but just found out others dont have this issue.

  • Casual Listener
  • have to continually download my playlists over and over again, multiple times a day. I thought this was normal as it has always been this way but just found out others dont have this issue.
  • Lyubka
  • Moderator
  • 218 Views
  • 3 replies
  • 0 likes
  • 218 Views
  • 3 replies
  • 0 likes

Superuser Contribution HomePod Trouble

PlanPremiumCountryGuatemala DeviceiPhone 11 ProOperating SystemiOS 14.5.1 My Question or IssueHi! I recently got a HomePod Mini. However, when I stream my Spotify songs it usually gets spotty and after a few tracks it stops working altogether, while ...

  • Casual Listener
  • Plan Premium Country Guatemala  Device iPhone 11 Pro Operating System iOS 14.5.1   My Question or Issue Hi! I recently got a HomePod Mini. However, when I stream my Spotify songs ...
  • ilikeapples
  • Newbie
  • 2612 Views
  • 5 replies
  • 0 likes
  • 2612 Views
  • 5 replies
  • 0 likes

“Add to playlist” for albums not showing

Plan PremiumFree/PremiumCountry US Device iPhone 11 and iPad(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System iOS 15.6.1(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe “Add to playlist” function for albums seems to h...

  • Casual Listener
  • Plan Premium Free/Premium Country US   Device iPhone 11 and iPad (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System iOS 15.6.1 (iOS 10, Android Oreo, Windows 10,etc...
  • MateusM
  • Spotify Star
  • 374 Views
  • 3 replies
  • 1 likes
  • 374 Views
  • 3 replies
  • 1 likes

Remote group session does not work via mobile network

PlanPremium DuoCountryJapan (using internationally in the UK)DeviceiPhone 13 Pro MaxOperating SystemiOS 15.7 (my friend is on iOS 16)My Question or Issue- iOS App's Remote group session does not work when the host and participants are on the mobile n...

  • Casual Listener
  • Plan Premium Duo Country Japan (using internationally in the UK) Device iPhone 13 Pro Max Operating System iOS 15.7 (my friend is on iOS 16) My Question or Issue - iOS App's Remote group...
  • MateusM
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • iOS
    remote
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution now playing missing from notifications and lockscreen

PlanPremiumCountryUkDeviceiPhone 6s+Operating SystemiOS 15My Question or IssueThe now playing has disappeared from when i pull down my regular notification bar, when i swipe up to the control centre, and the lock screen. I can also no longer control ...

  • Newbie
  •   Plan Premium Country Uk Device iPhone 6s+ Operating System iOS 15 My Question or Issue The now playing has disappeared from when i pull down my regular notification bar, when i swipe...
  • Alex
  • Spotify Legend
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes

Superuser Contribution Play bar stops counting when lyrics are open

I’m listening on a IPhone 13 running iOS 16.02 and when I open lathe lyrics to the song that I’m listening to the new progress bar doesn’t work it just displays the time that the song was at when I opened them.

  • Casual Listener
  • I’m listening on a IPhone 13 running iOS 16.02 and when I open lathe lyrics to the song that I’m listening to the new progress bar doesn’t work it just displays the time that the song was at when I o...
  • Kiril
  • Moderator
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution App freezing on first song played on IOS

In the past week the App stays showing the first song selected even when other songs are playing afterwards. This is on an iPhone. I have to totally shut down the App and restart it. It then shows the current song being played. However once this song...

  • Casual Listener
  • In the past week the App stays showing the first song selected even when other songs are playing afterwards. This is on an iPhone. I have to totally shut down the App and restart it. It then shows th...
  • Eni
  • Moderator
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes