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Please see below the most popular frequently asked questions.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 44717 Views
  • 15 replies
  • 36 likes
  • 44717 Views
  • 15 replies
  • 36 likes

Superuser Contribution When I pause music, it automatically resumes in 10 seconds

Premium PlanUSAiPhone 13 Pro, iOS 15.1.1Spotify app version: 8.6.96.5912014 BMW 328xi GT Been trying to use Spotify on my car, but it's almost useless as I can never pause the music for more than 10 seconds. I've tried this using Bluetooth, then USB ...

  • Casual Listener
  • Premium Plan USA iPhone 13 Pro, iOS 15.1.1 Spotify app version: 8.6.96.591 2014 BMW 328xi GT   Been trying to use Spotify on my car, but it's almost useless as I can never pause the music ...
  • Lyubka
  • Moderator
  • 1691 Views
  • 8 replies
  • 0 likes
  • 1691 Views
  • 8 replies
  • 0 likes

Solved!! IOS Spotify being different

PlanPremiumCountryUSDeviceiPhone 11Operating SystemiOS 16 My Question or IssueWhen I switched to this iPhone, Spotify’s user interface is different(even from other iPhones). On my phone, liked songs do not show a heart next to it, but it used to. I a...

  • Newbie
  • Plan Premium Country US Device iPhone 11 Operating System iOS 16   My Question or Issue When I switched to this iPhone, Spotify’s user interface is different(even from other iPhones). ...
  • Billy-J
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution a way to search for your daily mix

PlanPremiumCountryUSDeviceiPhone 13 ProOperating SystemiOS 15 sometimes Spotify shows me my daily mixes but when I go to a different app & come back to this app, it vanishes and is replaced by a sea of “fresh finds” “heard at grandmas house” “wedding...

  • Visitor
  • Plan Premium Country US Device iPhone 13 Pro Operating System iOS 15       sometimes Spotify shows me my daily mixes but when I go to a different app & come back to this...
  • Vasil
  • Moderator
  • 300 Views
  • 1 replies
  • 0 likes
  • dailymix
  • 300 Views
  • 1 replies
  • 0 likes

Lockscreen icon not changing iOS 16.1

Spotify Version - 8.7.78.426iOS version- 16.1Steps to reproduce- 1.play song from downloaded playlist2. Tap on repeat and set it to current song only3. When song finishes and replay again lockscreen icon change to next song but current song which was...

  • Visitor
  • Spotify Version - 8.7.78.426 iOS version- 16.1 Steps to reproduce-   1.play song from downloaded playlist 2. Tap on repeat and set it to current song only 3. When song finishes and rep...
  • 1187 Views
  • 0 replies
  • 0 likes
  • 1187 Views
  • 0 replies
  • 0 likes

spotify doesn;t work anymore away from wifi

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • ToolboxT
  • Roadie
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Keeps closing on its own

PlanFree/PremiumCountryUnited Kingdom Device(iPhone 13)Operating System(iOS 16.2) the app keeps shutting on its own recently My Question or IssueThe app keeps closing for no reason on its own please sort it it happening on android as well

  • Newbie
  • Plan Free/Premium Country United Kingdom  Device (iPhone 13) Operating System (iOS 16.2) the app keeps shutting on its own recently    My Question or Issue The app keeps clos...
  • MihailY
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Bug: Switching from AirPods to Sonos is pausing the music

PlanFree/PremiumCountryEstoniaDeviceiPhone 13 Pro MaxOperating SystemiOS 16 My Question or IssueScenario:Walking home while listening to music with my AirPods. Upon arrival I'm switching Spotify to my Sonos speaker using the device switcher menu. The...

  • Casual Listener
  • Plan Free/Premium Country Estonia Device iPhone 13 Pro Max Operating System iOS 16   My Question or Issue Scenario: Walking home while listening to music with my AirPods. Upon arrival...
  • p3rsonald1zaster
  • Casual Listener
  • 258 Views
  • 2 replies
  • 0 likes
  • 258 Views
  • 2 replies
  • 0 likes

Duo plays the same song on different devices

PlanPremiumCountryArgentinaDevice(iPhone 11, Macbook Pro late 2019)Operating System(iOS 16) My Question or IssueHi! I have DUO with my wife, but we cannot listen to music at the same time on different iPhones. When she listens to a song, the song app...

  • Newbie
  • Plan Premium Country Argentina Device (iPhone 11, Macbook Pro late 2019) Operating System (iOS 16)   My Question or Issue Hi! I have DUO with my wife, but we cannot listen to music at ...
  • Bittencourt
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I download music to my Library folder in my laptop, not my Spotify

Want to download music to my laptop Library folder. Want to use some music to post on my sister's memorial on the web. I don't mean my Spotify Library. Thanks so much.

  • Visitor
  • Want to download music to my laptop Library folder. Want to use some music to post on my sister's memorial on the web. I don't mean my Spotify Library. Thanks so much.
  • Lyubka
  • Moderator
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Superuser Contribution Report ongoing issue

My Spotify is abruptly cutting songs short and playing the next song.

  • Newbie
  • My Spotify is abruptly cutting songs short and playing the next song.
  • MihailY
  • Moderator
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Solved!! Subscription to "family" plan but on iphone still "free"

PlanFamilyCountryGermany DeviceiPhone 8Operating SystemiOS 10 My Question or IssueI subscribed to the "Family" plan, but on my mobile phone, I can only use the "free" version of Spotify. What I've tried so far:- on my iphone: de-install Spotify and r...

  • Casual Listener
  • Plan Family Country Germany   Device iPhone 8 Operating System iOS 10   My Question or Issue I subscribed to the "Family" plan, but on my mobile phone, I can only use the "free" ...
  • Bittencourt
  • Spotify Star
  • 240 Views
  • 3 replies
  • 0 likes
  • 240 Views
  • 3 replies
  • 0 likes

Superuser Contribution "Starred" playlist unavailable to users on Premium Family account

I have a Premium Family account - I am the only user on the account to can view or play our "Starred" song playlist. We have attempted lots of work arounds but nothing seems to be working. Any help would be much appreciated! PlanPremiumCountryUSA Dev...

  • Newbie
  • I have a Premium Family account - I am the only user on the account to can view or play our "Starred" song playlist. We have attempted lots of work arounds but nothing seems to be working. Any help w...
  • OscarDC
  • Moderator
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution EQ bar cut off on top

I’m on iOS 16 and the eq bar is cut off at the top. I have clean installed the app, restarted my phone, signed out. And still nothing. I see this a old issue and was wondering if anyone found a solution?

  • Casual Listener
  • I’m on iOS 16 and the eq bar is cut off at the top. I have clean installed the app, restarted my phone, signed out. And still nothing. I see this a old issue and was wondering if anyone found a solu...
  • AlejaR
  • Moderator
  • 302 Views
  • 3 replies
  • 0 likes
  • 302 Views
  • 3 replies
  • 0 likes

Superuser Contribution How comeI can’t add songs to my playlist on my ipad?

Every time I try to add something to my playlist the little application where you can choose what playlist you want to add it to opens and closes within a second.

  • Visitor
  • Every time I try to add something to my playlist the little application where you can choose what playlist you want to add it to opens and closes within a second.
  • OscarDC
  • Moderator
  • 817 Views
  • 5 replies
  • 3 likes
  • 817 Views
  • 5 replies
  • 3 likes

Superuser Contribution Apple Watch playback doesn’t apply equalizer setting on iPhone

PlanPremiumCountryUSA - SeattleDeviceIPhone 13 mini and Apple Watch UltraOperating System(iOS 16.0.3 and watchOS 9.0.2 My Question or IssueThe music playback on the Apple Watch Ultra (via AirPods Pro 2) doesn’t sound as good as from the iPhone. Why i...

  • Visitor
  • Plan Premium Country USA - Seattle Device IPhone 13 mini and Apple Watch Ultra Operating System (iOS 16.0.3 and watchOS 9.0.2   My Question or Issue The music playback on the Apple Wat...
  • Lyubka
  • Moderator
  • 1270 Views
  • 1 replies
  • 2 likes
  • 1270 Views
  • 1 replies
  • 2 likes

Superuser Contribution Spotify premium on iPhone not allowing me to add whole albums onto playlist

Recent update of Spotify (I have premium) has made it so I can no longer add whole albums onto a playlist. It’s very annoying as adding each individual song from an album is hugely time wasting.

  • Casual Listener
  • Recent update of Spotify (I have premium) has made it so I can no longer add whole albums onto a playlist. It’s very annoying as adding each individual song from an album is hugely time wasting.
  • Yordan
  • Moderator
  • 446 Views
  • 5 replies
  • 0 likes
  • 446 Views
  • 5 replies
  • 0 likes