Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Unable to download playlists!! Please help!!!

Unable to download playlists!! Please help!!!

Up until the last update I have had no issues syncing playlists.  Now I'm having constent and inconsistent issues.  Some playlists won't sync at all.  Some playlists will sync some tracks but not others.  One thing that does seem to be consistent is that if I turn the available offline button from OFF to ON, it instantly goes back to OFF.  Then if I try and switch it back to ON and stays their but it won't sync the playlist.  I have over 3GB of disk space available and I'm on a wireless connection when I'm syncing.  Additionally the issue seems to be unique to my iphone and does not affect my ipad.  The only difference that I can see between the two devices is that my ipad is running iOS 7.0.2 and my iphone is running iOS 6.1.3.  I've attached a screenshot of what a playlistlooks like when it won't sync.  Hope somebody can help.   

 

IMG_0731.PNG
Reply
0 Replies

Suggested posts