Unable to log in

[Quinlan38]

I have attempted to log into my account using my new iphone 7 via the Spotify app. I click LOG IN but receive a message to say I already have an account with the email address. (Please note: I am not selecting sign up) I logged out of Spotify with my old phone and cannot log back in. I tried logging in with Facebook. It recognised that I had already authorised Sportify on FB but in my new phone I get a 404 error and my old phone it just attempts to sign in forever. I am able to log into my account on the website.

[Maxim · Accepted solution]

Hey @Quinlan38,

Please try logging in with your username and password, instead of your email address and password.

Let me know how it goes 🙂

[Quinlan38]

Thank you! That worked perfectly. Hopefully this solution is easily accessible for the next person as I wasn't able to find this suggestion.