Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

231170 Views

53 replies

13 likes

  • 231170 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

154410 Views

507 replies

108 likes

  • 154410 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

107498 Views

19 replies

38 likes

  • 107498 Views
  • 19 replies
  • 38 likes

Recommended playlist continues to feature my old profile picture

The recommended playlist continues to use my old facebook picture long after having unlinked and removes it in its entirety from Spotify. How can I remove it and stop making myself cringe every time I listen to my recommendations?

Newbie

The recommended playlist continues to use my old facebook picture long after having unlinked and removes it in its entirety from Spotify. How can I remove it and stop making myself cringe every time ...

189 Views

0 replies

0 likes

  • 189 Views
  • 0 replies
  • 0 likes

Cuenta gratis

Hola...alguien me podría decir por qué llevan dos meses cobrándome el servicio premium a mi tc y yo sigo con cuenta gratis?....

Newbie

Hola...alguien me podría decir por qué llevan dos meses cobrándome el servicio premium a mi tc y yo sigo con cuenta gratis?....

279 Views

0 replies

0 likes

  • 279 Views
  • 0 replies
  • 0 likes

[iOS] Thumbs up/down options

Hey thereI was wondering what happens when you give a thumbs down on a given song. How is the algorithm changed. For instance i may not like a particular song by a given artist but really like much of what they have to offer. How does the system dete...

Newbie

Hey there I was wondering what happens when you give a thumbs down on a given song. How is the algorithm changed. For instance i may not like a particular song by a given artist but really like much...

299 Views

0 replies

0 likes

iOS
  • 299 Views
  • 0 replies
  • 0 likes

No new song notfifications

I have both push and email notifications set up on my account for both artists I follow and playlists. I have never recieved an email notification and have only recieved 2 push notifications for artist updates once. I've only recieved notifcations on...

Newbie

I have both push and email notifications set up on my account for both artists I follow and playlists. I have never recieved an email notification and have only recieved 2 push notifications for arti...

253 Views

0 replies

0 likes

  • 253 Views
  • 0 replies
  • 0 likes

Song Unavailable on iPhone?

So I have Spotify Premium and I've made a playlist of mostly Local Files to listen to while I'm driving. I have the whole thing downloaded and it works great. At some point I realized there was one song from my local files that wouldn't play, and upo...

Newbie

So I have Spotify Premium and I've made a playlist of mostly Local Files to listen to while I'm driving. I have the whole thing downloaded and it works great. At some point I realized there was one s...

398 Views

0 replies

0 likes

  • 398 Views
  • 0 replies
  • 0 likes

Changing android to IOS

I logged in both device using the same account. I was using an android phone at first. Saved all my Spotify songs and playlists. But when I change to an iPhone, I log in my account realising I don't have my songs and playlists. Someone help please.

Newbie

I logged in both device using the same account. I was using an android phone at first. Saved all my Spotify songs and playlists. But when I change to an iPhone, I log in my account realising I don't ...

278 Views

0 replies

0 likes

  • 278 Views
  • 0 replies
  • 0 likes

Saved Albums Disappearing

Is anyone else having this problem. I saved a lot of albums last night but have just opened the app and none of them have saved. This is the 3rd time this has happened in as many days. Help!! I can't keep doing this.

Casual Listener

Is anyone else having this problem. I saved a lot of albums last night but have just opened the app and none of them have saved. This is the 3rd time this has happened in as many days. Help!! I can't...

carltonesagan

Casual Listener

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

Spotify won't load on iPhone

Hi allI'm able to open the app, and enter my log in details. It will then shut down, so I removed the app and shut down my phone with the on/off button and the home button.I then readded the app and it still does the same thing.If I switch wifi off i...

Newbie

Hi all I'm able to open the app, and enter my log in details. It will then shut down, so I removed the app and shut down my phone with the on/off button and the home button. I then readded the app ...

357 Views

0 replies

0 likes

  • 357 Views
  • 0 replies
  • 0 likes

Spotify on iPhone never goes online on mobile network

I really hope someone has a solution for that one: I use Spotify heavily on my iPhone.Unfortunately even though the switch "Offline" is off and even though I am having full connectivity with LTE. I always have the annoying message: Spotify is offline...

Newbie

I really hope someone has a solution for that one:    I use Spotify heavily on my iPhone. Unfortunately even though the switch "Offline" is off and even though I am having full connectiv...

249 Views

0 replies

0 likes

  • 249 Views
  • 0 replies
  • 0 likes

iPad How to turn on shuffle

Hi,So I recently turned off my shuffle for a day, but ever since that day, the shuffle option has dissapeared! My playlists are quite long with large chunks of one artist or type of music so listening through them without shuffle is slowly making me ...

Newbie

Hi, So I recently turned off my shuffle for a day, but ever since that day, the shuffle option has dissapeared! My playlists are quite long with large chunks of one artist or type of music so listen...

311 Views

0 replies

0 likes

  • 311 Views
  • 0 replies
  • 0 likes

Not working on Iphone, please help!

I am using an iphone 6s, spotify does not play when i click shuffle. It does play short clips of the songs on my playlist when i press down on the song. I tried deleting then reinstalling the app many times with no success.

Visitor

I am using an iphone 6s, spotify does not play when i click shuffle.  It does play short clips of the songs on my playlist when i press down on the song.   I tried deleting then reinstallin...

262 Views

0 replies

0 likes

  • 262 Views
  • 0 replies
  • 0 likes

Connection a l'apllication

Je ne suis pas capable de me connecter sur l'application 

Newbie

Je ne suis pas capable de me connecter sur l'application 

252 Views

0 replies

0 likes

  • 252 Views
  • 0 replies
  • 0 likes

Certain tracks on albums not downloading

This seemed to happen after i updated the spotify app. Take Definitely Maybe delux edition by Oasis for example, it has 44 songs in total, i saved the album and downloaded it to my phone. Yesterday every song on the album was downloaded on my phone, ...

Newbie

This seemed to happen after i updated the spotify app. Take Definitely Maybe delux edition by Oasis for example, it has 44 songs in total, i saved the album and downloaded it to my phone. Yesterday e...

470 Views

0 replies

0 likes

Not showing up
tracks
tracks unavailable
Update
  • 470 Views
  • 0 replies
  • 0 likes

iPad Pro 12.9" - "now playing" view is too large, can't thumbs up/down or see text, its cut off

I'm not sure if this has always been the case because I just started using spotify on the ipad pro in the last few weeks. However, when you play music, then tap on the bottom of the screen to bring up the "now playing" view which shows big album art ...

Casual Listener

I'm not sure if this has always been the case because I just started using spotify on the ipad pro in the last few weeks. However, when you play music, then tap on the bottom of the screen to bring u...

daydullcom

Casual Listener

827 Views

1 replies

0 likes

  • 827 Views
  • 1 replies
  • 0 likes

Solved!! Year in Review

Will we be getting a personalized "Year in Review" this year? Complete with our Top 5 Artists, most listened to per season, playlist of 100 most played songs, etc. The info included changes slightly each year. Also, the end of the year playlists are ...

Casual Listener

Will we be getting a personalized "Year in Review" this year? Complete with our Top 5 Artists, most listened to per season, playlist of 100 most played songs, etc. The info included changes slightly ...

pdoick

Casual Listener

147939 Views

38 replies

21 likes

  • 147939 Views
  • 38 replies
  • 21 likes

Downloaded only 10 s of the track?

When I download playlist for offline listening, some tracks seem to get only partialy downloaded - about 10 first seconds. The dowloaded tag us green. However when playing offline, only first 10 seconds are played, then it stops.

Casual Listener

When I download playlist for offline listening, some tracks seem to get only partialy downloaded - about 10 first seconds. The dowloaded tag us green. However when playing offline, only first 10 seco...

OviiiOne

Community Legend

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

local files arent showing all my music files

i tried to sync my music into my iphonebut my local files are missing some music so i cant sync anythingmy computer has the files and are showing the filesbut when i switch to my iphone its not appearingdoes anyone has a solution to this weird proble...

Newbie

i tried to sync my music into my iphone but my local files are missing some music so i cant sync anything my computer has the files and are showing the files but when i switch to my iphone its not...

444 Views

0 replies

0 likes

  • 444 Views
  • 0 replies
  • 0 likes

Sound is very low on individual song

One particular song on an album plays very low...I have Spotify on my iPhone 6S....all songs play normally, one song on the same album plays very low....I have tried many things as suggested in the community but nothing works. Help!

Newbie

One particular song on an album plays very low...I have Spotify on my iPhone 6S.... all songs play normally, one song on the same album plays very low....I have tried many things as suggested in the...

285 Views

0 replies

0 likes

  • 285 Views
  • 0 replies
  • 0 likes

Premium Crackling/Dropping Out on Ipad

Ive tried reinstalling but Spotify is still cracklling and dropping out every second song or so. Its been happening for weeks. Pls help before I put it in the bin.

Casual Listener

Ive tried reinstalling but Spotify is still cracklling and dropping out every second song or so. Its been happening for weeks. Pls help before I put it in the bin.

Jacob

Community Legend

637 Views

4 replies

0 likes

  • 637 Views
  • 4 replies
  • 0 likes