Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

230488 Views

53 replies

13 likes

  • 230488 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

154141 Views

507 replies

108 likes

  • 154141 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

107343 Views

19 replies

38 likes

  • 107343 Views
  • 19 replies
  • 38 likes

Album unavailable

The Album Cyborg by Nekfeu has been released last week. He is one of my favorite artists and I'm really gutted by the fact that I am not able to listen to it. Is there anyway you could fix this please.Thank youBest regards Tarek

Casual Listener

The Album Cyborg by Nekfeu has been released last week. He is one of my favorite artists and I'm really gutted by the fact that I am not able to listen to it. Is there anyway you could fix this pleas...

Jacob

Community Legend

519 Views

3 replies

0 likes

  • 519 Views
  • 3 replies
  • 0 likes

App on iPhone

I just installed Spotify Premium from my MacBook now I can not access it on iPhone. When I sign in I get the Error: You've already created an account from this email. Can you help? Should add that I have been using the iPhone app for some time but de...

Casual Listener

I just installed Spotify Premium from my MacBook now I can not access it on iPhone. When I sign in I get the Error: You've already created an account from this email. Can you help?  Should add t...

Nico

Community Legend

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

Spotify premium and sonos

I've updated my Spotify to premium so I can play it through my sonos but it is still telling me it still isn't updated to premium does it usually take a while to update? Or do I have an issue thanks in advance

Newbie

I've updated my Spotify to premium so I can play it through my sonos but it is still telling me it still isn't updated to premium   does it usually take a while to update? Or do I have an issu...

274 Views

0 replies

0 likes

  • 274 Views
  • 0 replies
  • 0 likes

iPhone app

I just installed Spotify Premium from my MacBook now I can not access it on iPhone. When I sign in I get the Error: You've already created an account from this email. Can you help?

Casual Listener

I just installed Spotify Premium from my MacBook now I can not access it on iPhone. When I sign in I get the Error: You've already created an account from this email. Can you help?  

PBojar

Casual Listener

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes

Abysmal performance on 5th Gen iPod touch

Hi community,I really did search the forums before posting this, apologies in advance if someone has already opened such a topic.I have an iPhone 6S and an iPod touch 5th gen, both bought the same year. The iPod is model ME978CH/A, bought from a genu...

Casual Listener

Hi community, I really did search the forums before posting this, apologies in advance if someone has already opened such a topic. I have an iPhone 6S and an iPod touch 5th gen, both bought the sam...

mprebbz

Casual Listener

452 Views

1 replies

0 likes

  • 452 Views
  • 1 replies
  • 0 likes

Cellular Data Toggle in iOS App Not Working

If the cellular data toggle is turned off within the iOS app, cellular data is still used when listening to playlists that have been downloaded on wifi. This is a major bug in the Spotify iOS app (I am using the latest app update too). I would cautio...

Visitor

If the cellular data toggle is turned off within the iOS app, cellular data is still used when listening to playlists that have been downloaded on wifi. This is a major bug in the Spotify iOS app (I ...

399 Views

0 replies

0 likes

  • 399 Views
  • 0 replies
  • 0 likes

Problem while playing ads that causes app to hang

I've been using Spotify for a couple years now and have always loved it. I purchased an iPhone 6s Plus recently and connected Spotify to my phone. All was well and good for a while, but recently I've encountered a bug that causes the app to hang occa...

Newbie

I've been using Spotify for a couple years now and have always loved it. I purchased an iPhone 6s Plus recently and connected Spotify to my phone. All was well and good for a while, but recently...

287 Views

0 replies

0 likes

  • 287 Views
  • 0 replies
  • 0 likes

İos playlists

When I use spotify with my android device for each playlist that I have created,it gives song recommendations end of the list depending the song in my list. Unfortunately I couldn't do the same on my ios device. At the end of the playlist there aren'...

Newbie

When I use spotify with my android device for each playlist that I have created,it gives song recommendations end of the list depending the song in my list. Unfortunately I couldn't do the same on my...

Winston_Horn

Casual Listener

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

playlist folder just vanished

Hello, Last week a whole folder of playlists has just vanished. I tried to look for it everywhere but I could not find it. I even looked for the playlists in the "recover a playlist" session on the website. They don't appear there either. The folder ...

Casual Listener

Hello,   Last week a whole folder of playlists has just vanished. I tried to look for it everywhere but I could not find it. I even looked for the playlists in the "recover a playlist" session...

262 Views

0 replies

0 likes

  • 262 Views
  • 0 replies
  • 0 likes

My Premium account didn't activate

I paid thru gcash and it deduct in my account but my spotify account didn't active.Need help

Newbie

I paid thru gcash and it deduct in my account but my spotify account didn't active. Need help

Maxim

Spotify Star

223 Views

1 replies

0 likes

  • 223 Views
  • 1 replies
  • 0 likes

Why I can't see the same music of my mac on iPhone

Hi, I usually use the desktop version of my mac when I'm working on my computer. For some reason on the mac version I can listen to more albums than my iPhone version. Specifically the acoustic album of Los Amigos Invisibles. Most likely the same thi...

Newbie

Hi,    I usually use the desktop version of my mac when I'm working on my computer.    For some reason on the mac version I can listen to more albums than my iPhone version. S...

Maxim

Spotify Star

210 Views

1 replies

0 likes

  • 210 Views
  • 1 replies
  • 0 likes

Browse not working on iOS 6 device

Hi, I use an old iPod touch as part of a stereo system to use Spotify but over the past weeks have been seeing features not working on it. For example, the images for playlists disappeared earlier this month and now I am just stuck on a loading icon ...

Regular

Hi,   I use an old iPod touch as part of a stereo system to use Spotify but over the past weeks have been seeing features not working on it. For example, the images for playlists disappea...

Maxim

Spotify Star

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

Do not remember password I used for my account

I got a replacement phone and I can't remember the email I used for my account and the bank is charging me

Newbie

I got a replacement phone and I can't remember the email I used for my account and the bank is charging me

Maxim

Spotify Star

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

Local Files

My laptop has said that my local files (playlist) downloaded. When I try to download the playlist onto my phone, it isn't downloading. It usually says 'waiting to download' or simply doesn't change. I left it to download and came back 3 hours later a...

Newbie

My laptop has said that my local files (playlist) downloaded. When I try to download the playlist onto my phone, it isn't downloading. It usually says 'waiting to download' or simply doesn't cha...

317 Views

0 replies

0 likes

  • 317 Views
  • 0 replies
  • 0 likes

PROBLEMAS APÓS O PAGAMENTO POR BOLETO

Paguei meu boleto PARA O Spotify premium no valor de 16,90 em hum sábado (na Lotérica) , OS esperei 5 Dias Úteis , mas Já fazem 7 dias sem Contar o último de semana e Minha Conta AINDA ESTÁ gratuito e NÃO recebi Nenhum e-mail confirmando o Pagamento ...

Newbie

Paguei meu boleto PARA O Spotify premium no valor de 16,90 em hum sábado (na Lotérica) , OS esperei 5 Dias Úteis , mas Já fazem 7 dias sem Contar o último de semana e Minha Conta AINDA ESTÁ gratuito ...

rep_r7

Casual Listener

614 Views

1 replies

5 likes

  • 614 Views
  • 1 replies
  • 5 likes

Unable to Sync Local Files to iPhone

Hi everyone, I'm having issues with syncing local files to my iPhone. I've set it up the way it should be, same WiFi network, download offline, and it still won't work. Any suggestions??

Casual Listener

Hi everyone, I'm having issues with syncing local files to my iPhone. I've set it up the way it should be, same WiFi network, download offline, and it still won't work. Any suggestions??

Cruelman

Regular

275 Views

1 replies

0 likes

  • 275 Views
  • 1 replies
  • 0 likes