Shuffle

[Bixente]

There's a problem on playlists

it is always on shuffle mode ...

[Hubo]

Hey @Bixente! Welcome to the community!

That's weird! Could you try these steps to turn off shuffle:

Let me know how it goes!

Take care! 🙂

[Bixente]

Hello 

Thank you

I tried it before post my message 

it doesnt work ...

the problem appeared at the last update of spotify

[Hubo]

Hey @Bixente!

Hmm, that's not right! Could you check if there are any songs stuck in your queue? Let me know!

Take care! 🙂

[Bixente]

that's not the problem

My problem is that spotify doesnt read my playlist in good order

If i choose the alphabetical order it reads a b song and then a x song and then a t song ...

[Hubo]

Hey @Bixente!

Alright, thanks for your quick reply. Just to confirm, your playlists play won't play in alphabetical order when you sorted them that way? Also, could you let me know the following?

• iOS version
• Spotify version
• Device model

Let me know.

Thanks! 🙂

[Bixente]

iOS 10.2

Spotify 7.5.0.1023

iPhone 6

[Adambananas]

I am also having this problem since the new update, and have also tried all the troubleshooting above. All music, including playlists and music played from a search, is always on shuffle.

[Hubo]

Hey @Bixente!

Thanks for that! I'm not sure what's going on, so I'm going to escalate this one! Hang tight! Also, @Adambananas could you give me your Spotify version, iOS version, device model and are you using Spotify Free or Spotify Premium?

Thanks! 🙂

[Adambananas]

I'm using Spotify premium, version 7.5.0.1023, iOS version 10.2 on an iPhone 6. Thanks

[Hubo]

Hey all!

Alright, the guys backstage just got back to me. Could you check if your Premium subscription is still active on this page? Also, could you guys try and reinstall the app? Let me know how it goes.

Take care! 🙂

[Hubo]

Hey guys!

Are you still having issues? Let me know!

Take care! 🙂

[Bixente]

Hello

I tried to reinstall spotify but still have the problem