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Step 1


Unsync old phone

Unsync old phone

I have a premium account and have 3 devices synced.  After replacing my phone, I synced my new phone, but it periodically logs out and deletes any downloaded playlists I have on my new phone.  Does anybody know how to manage devices?

1 Reply

Best thing to do (although its a pain) is to post on this topic asking for your offline devices to be reset. 

Once you do that, a member of the community team will reset your offline licenses, so you shouldn't have anymore issues - but unfortunately, you will need to redownload any offline content on all of your devices. 



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