Help Wizard

Step 1


Upgraded to stop adverts. Getting adverts telling me to upgrade...

Upgraded to stop adverts. Getting adverts telling me to upgrade...

Wanted to get rid of ads, so I upgraded to premium.


All of the brand ads are gone, but I just get a bunch of ads telling me to upgrade to premium in their place...

also, as a side note, it might be worth putting a banner on the in app “premium” tab that, despite all the effort made to look like you can click the things telling you to sign up for premium, are in fact useless and do absolutely nothing.
Maybe include a link to the actual sign up page on the website? 











Operating System

IOS 10.3

1 Reply

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.


Important notice: Spotify acknowledges that but putting an external link in that page you suggest is against Apple's App Store ToS unless you're using the Apple's own payment system which would make the process effortless but make you pay 12.99£ instead of 9.99£ due to the tax the App Store would apply to that digital purchase.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

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