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Volume bar disapears on random basis

Volume bar disapears on random basis

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Brief description of the issue:

There is a random issue on iOS application where the voume bar disapears.

 

Steps to reproduce the issue:

  1. First I did this: Open the application
  2. Then I did that: Play a song
  3. I also did this: N/A

What steps you’ve tried already:

Close and relaunch the application solves the problem.

 

Your device and operating system:

iPhone 7Plus on iOS 10.3.1

 

Type of Spotify account you have (Free or Premium):

Premium

 

The app version of Spotify you’re using:

8.4.0.623 

 

Any screenshots, if they can help to explain your issue:

See below

 

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IMG_1159.PNGIMG_1285.PNG

iPhone X iOS 11.2
MBP macOS High Sierra 11.13.2
Apple Watch 3 Cellular OS 4.2
Apple Music subscriber.
Reply
6 Replies

Hey @JumpingJack

 

What do you mean by volume bar? Do you mean the text at the bottom of the now playing screen that shows the name of a device and if you tap it, you get a list of Spotify Connect devices and the ability to slide the volume?

MattSudaSpotify Star
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Note: I'm not a Spotify employee.

Sorry I should have been clearer. 

 

What I mean it is that there is the link menu (Devices Available) missing in order to access the volume control (bar).

 

IMG_1397.JPG

iPhone X iOS 11.2
MBP macOS High Sierra 11.13.2
Apple Watch 3 Cellular OS 4.2
Apple Music subscriber.

Just wondering... apart from the community help, is there any real support from Spotify?

 

Because posting troubleshooting matters on this forum does not make any sense if Spotify support team does not answer and solve the problem. Jsut saying...

iPhone X iOS 11.2
MBP macOS High Sierra 11.13.2
Apple Watch 3 Cellular OS 4.2
Apple Music subscriber.

The community forum is user to user support. Users like me (Rock Stars) are expert helpers and we volunteer our time to help out. I can pass on bug reports like this directly to Spotify.

 

The "devices available" text at the bottom should display as long as devices are available. 

 

If you do not have another active instance of Spotify open, or a Spotify Connect enabled device such as Chromecase or speaker in the background, the button will not show up. Is it disappearing even when you have other instances active?

 

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Dear Matt, Yes I do have other instances that I should have specified. In that case I was talking about my Sonos system. Anyway, I have always this link on my iPhone as I have always Airplay devices activated (ATV and Marantz Amp), which means that this link is always present on my iPhone. Sorry to hear that but I am surprised and disappointed that Spotify does not have a direct line with a support team dedicated for their customers. They do have one for payment issues. Oh well... we are talking about money there so I guess there are more motivated...
iPhone X iOS 11.2
MBP macOS High Sierra 11.13.2
Apple Watch 3 Cellular OS 4.2
Apple Music subscriber.

For official support, Spotify has a contact form. You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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