Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...
Visitor
242075 Views
27 replies
5 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
124899 Views
119 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
451598 Views
130 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
307704 Views
62 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Hallo Spotify-Community I would like to know if i can buy spotify Premium with my Itunes account ??? And if....how?Please answer
Hallo Spotify-Community 🙂 I would like to know if i can buy spotify Premium with my Itunes account ??? And if....how? Please answer
Newbie
19423 Views
13 replies
8 likes
How do I recover my playlist, I really need it back. I tried recovering it from the web browser it says error.
How do I recover my playlist, I really need it back. I tried recovering it from the web browser it says error.
Gig Goer
550 Views
1 replies
0 likes
Hi!I love Spotify, but I've encountered an issue kinda annoying.When I use Spotify, my phone gets really hot, which causes it to restart or to kill the app after certain use time. The issue is: sometimes it makes the app log out. So when I open the a...
Hi! I love Spotify, but I've encountered an issue kinda annoying. When I use Spotify, my phone gets really hot, which causes it to restart or to kill the app after certain use time. The issue is: s...
Gig Goer
777 Views
4 replies
0 likes
1. I have a iPhone 5s2. Spotify app is dark/black and cant be open or deleted.3. Therfore I cant use it nor reinstall it, since I cant delete it.
1. I have a iPhone 5s 2. Spotify app is dark/black and cant be open or deleted. 3. Therfore I cant use it nor reinstall it, since I cant delete it.
Casual Listener
2399 Views
2 replies
0 likes
My iPhone 7 isn't working in my car? It plays for a minute then stops and says unsupported? Any ideas?
My iPhone 7 isn't working in my car? It plays for a minute then stops and says unsupported? Any ideas?
Casual Listener
2304 Views
4 replies
0 likes
I've paid for premium and it works on my iPad but not my iPhone?? Please help I'm not great with technology
I've paid for premium and it works on my iPad but not my iPhone?? Please help I'm not great with technology 😊
Community Legend
579 Views
3 replies
0 likes
I've realised today, after the newest update , that Spotify Premium stops playing the song as soon as the screen locks.Any chance thy could be fixed soon?
I've realised today, after the newest update , that Spotify Premium stops playing the song as soon as the screen locks. Any chance thy could be fixed soon?
Roadie
1041 Views
1 replies
0 likes
This is a huge problem for me as I can't save sort any of my playlist by Recently Added. It'll sort by Recently Added but once you leave the playlist and come back, it'll go back to Custom sort. Is there an estimated time that this will get fixed? It...
This is a huge problem for me as I can't save sort any of my playlist by Recently Added. It'll sort by Recently Added but once you leave the playlist and come back, it'll go back to Custom sort. Is t...
Spotify Star
1122 Views
5 replies
2 likes
HiI want to download spotify and use my account on my boyfriends phone. I only use spotify on my computer and thought I could use it on another device, but when my boyfriend tries to download it it says he has to make an account and pay.. and no opti...
Hi I want to download spotify and use my account on my boyfriends phone. I only use spotify on my computer and thought I could use it on another device, but when my boyfriend tries to download it it...
Roadie
441 Views
1 replies
0 likes
Hi there. I've have just upgraded my phone and transferred everything from my old phone but it won't let me log in on my new phone using my existing details. I've logged out in my old phone, any ideas? TIA
Hi there. I've have just upgraded my phone and transferred everything from my old phone but it won't let me log in on my new phone using my existing details. I've logged out in my old phone, any idea...
Casual Listener
1211 Views
2 replies
0 likes
So I recently just got my own Chromecast (2nd Gen, the round one), and I want to be able to cast my music when I go to bed, but for some reason, on my iPhone, iPad, and Macbook Pro, I can't seem to find the Chromecast to stream to. Everything is on t...
So I recently just got my own Chromecast (2nd Gen, the round one), and I want to be able to cast my music when I go to bed, but for some reason, on my iPhone, iPad, and Macbook Pro, I can't seem to f...
388 Views
0 replies
1 likes
Hi, I'm a Premium user who has been using the service for about 10 months now, and this has been starting to frustrate me. I've been having a problem with a song or two every few months and it's that they will play on my computer just fine, but when ...
Hi, I'm a Premium user who has been using the service for about 10 months now, and this has been starting to frustrate me. I've been having a problem with a song or two every few m...
336 Views
0 replies
1 likes
On my iPhone my audio has noticeable white noise in the background of my music. It doesn't have the same issue with Spotify on my iPad, so I'm fairly sure it's my phone. My phone is almost always connected to wifi, and I don't have the same issue wit...
On my iPhone my audio has noticeable white noise in the background of my music. It doesn't have the same issue with Spotify on my iPad, so I'm fairly sure it's my phone. My phone is almost always con...
Community Legend
888 Views
3 replies
0 likes
When I go into the app and play music like usual it will play like one or two songs then stop playing I dont understand because I have never hada problem with it before. it would be great if someone could help me out!! Thanks!!
When I go into the app and play music like usual it will play like one or two songs then stop playing I dont understand because I have never hada problem with it before. it would be great if someone ...
370 Views
0 replies
0 likes
While playing from my iPhone, the left channel is muffled. The right channel is fine. I have confirmed this with ear phones, to Bluetooth speakers, via Bluetooth in my car. I recently received a refurbished iPhone on warranty and so can confirm it is...
While playing from my iPhone, the left channel is muffled. The right channel is fine. I have confirmed this with ear phones, to Bluetooth speakers, via Bluetooth in my car. I recently received a refu...
Newbie
632 Views
1 replies
0 likes
offline music i've downloaded keeps getting Undownloaded. I have only 2 offline devices, both iphones 4s. I'm getting really annoyed, I live on a place with no good wifi so I really need this feature working fine, and it should be since I've a premiu...
offline music i've downloaded keeps getting Undownloaded. I have only 2 offline devices, both iphones 4s. I'm getting really annoyed, I live on a place with no good wifi so I really need this feature...
Newbie
558 Views
2 replies
0 likes
Hello... I can't login to spotify on my iPhone. It says "Login failed - you've already created an account with this email address", which is nonsensical because I'm that's the account I'm trying to login to. This has happened before but I reinstalled...
Hello... I can't login to spotify on my iPhone. It says "Login failed - you've already created an account with this email address", which is nonsensical because I'm that's the account I'm trying to l...
Newbie
23393 Views
23 replies
5 likes
The radio obviously streams music using a mobile data connection, even if this is blocked within the iOS settings. General mobile data were enabled, but usage by Spotify was switched off.I regard this a serious problem. Together with the new autoplay...
The radio obviously streams music using a mobile data connection, even if this is blocked within the iOS settings. General mobile data were enabled, but usage by Spotify was switched off. I regard t...
Regular
954 Views
4 replies
0 likes
My wife and I (who use iPhones 6 Plus and 7 Plus with iOs 10.3 and 10.3.1, respectively) recently noticed that when we try to sort playlists we have created (whether it be by "Recenlty Added," "Artist," Title," etc), after leaving or force quitting S...
My wife and I (who use iPhones 6 Plus and 7 Plus with iOs 10.3 and 10.3.1, respectively) recently noticed that when we try to sort playlists we have created (whether it be by "Recenlty Added," "...
Spotify Star
2364 Views
8 replies
3 likes
Hello, I have a problem that seems to affect a lot of people according to what I've found on the Web. But no one seems to have a solution thats actually works.So, could we have an update, an answer from Spotify? It's really annoying.The problem : Spo...
Hello, I have a problem that seems to affect a lot of people according to what I've found on the Web. But no one seems to have a solution thats actually works. So, could we have an update, an answer...
Regular
682 Views
1 replies
0 likes
