Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...
Visitor
232426 Views
27 replies
5 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Visitor
113956 Views
116 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
442853 Views
130 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Newbie
303871 Views
61 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
So I recently just got my own Chromecast (2nd Gen, the round one), and I want to be able to cast my music when I go to bed, but for some reason, on my iPhone, iPad, and Macbook Pro, I can't seem to find the Chromecast to stream to. Everything is on t...
So I recently just got my own Chromecast (2nd Gen, the round one), and I want to be able to cast my music when I go to bed, but for some reason, on my iPhone, iPad, and Macbook Pro, I can't seem to f...
379 Views
0 replies
1 likes
Hi, I'm a Premium user who has been using the service for about 10 months now, and this has been starting to frustrate me. I've been having a problem with a song or two every few months and it's that they will play on my computer just fine, but when ...
Hi, I'm a Premium user who has been using the service for about 10 months now, and this has been starting to frustrate me. I've been having a problem with a song or two every few m...
330 Views
0 replies
1 likes
On my iPhone my audio has noticeable white noise in the background of my music. It doesn't have the same issue with Spotify on my iPad, so I'm fairly sure it's my phone. My phone is almost always connected to wifi, and I don't have the same issue wit...
On my iPhone my audio has noticeable white noise in the background of my music. It doesn't have the same issue with Spotify on my iPad, so I'm fairly sure it's my phone. My phone is almost always con...
Community Legend
865 Views
3 replies
0 likes
When I go into the app and play music like usual it will play like one or two songs then stop playing I dont understand because I have never hada problem with it before. it would be great if someone could help me out!! Thanks!!
When I go into the app and play music like usual it will play like one or two songs then stop playing I dont understand because I have never hada problem with it before. it would be great if someone ...
358 Views
0 replies
0 likes
While playing from my iPhone, the left channel is muffled. The right channel is fine. I have confirmed this with ear phones, to Bluetooth speakers, via Bluetooth in my car. I recently received a refurbished iPhone on warranty and so can confirm it is...
While playing from my iPhone, the left channel is muffled. The right channel is fine. I have confirmed this with ear phones, to Bluetooth speakers, via Bluetooth in my car. I recently received a refu...
Newbie
622 Views
1 replies
0 likes
offline music i've downloaded keeps getting Undownloaded. I have only 2 offline devices, both iphones 4s. I'm getting really annoyed, I live on a place with no good wifi so I really need this feature working fine, and it should be since I've a premiu...
offline music i've downloaded keeps getting Undownloaded. I have only 2 offline devices, both iphones 4s. I'm getting really annoyed, I live on a place with no good wifi so I really need this feature...
Newbie
541 Views
2 replies
0 likes
Hello... I can't login to spotify on my iPhone. It says "Login failed - you've already created an account with this email address", which is nonsensical because I'm that's the account I'm trying to login to. This has happened before but I reinstalled...
Hello... I can't login to spotify on my iPhone. It says "Login failed - you've already created an account with this email address", which is nonsensical because I'm that's the account I'm trying to l...
Newbie
23336 Views
23 replies
5 likes
The radio obviously streams music using a mobile data connection, even if this is blocked within the iOS settings. General mobile data were enabled, but usage by Spotify was switched off.I regard this a serious problem. Together with the new autoplay...
The radio obviously streams music using a mobile data connection, even if this is blocked within the iOS settings. General mobile data were enabled, but usage by Spotify was switched off. I regard t...
Regular
952 Views
4 replies
0 likes
My wife and I (who use iPhones 6 Plus and 7 Plus with iOs 10.3 and 10.3.1, respectively) recently noticed that when we try to sort playlists we have created (whether it be by "Recenlty Added," "Artist," Title," etc), after leaving or force quitting S...
My wife and I (who use iPhones 6 Plus and 7 Plus with iOs 10.3 and 10.3.1, respectively) recently noticed that when we try to sort playlists we have created (whether it be by "Recenlty Added," "...
Spotify Star
2361 Views
8 replies
3 likes
Hello, I have a problem that seems to affect a lot of people according to what I've found on the Web. But no one seems to have a solution thats actually works.So, could we have an update, an answer from Spotify? It's really annoying.The problem : Spo...
Hello, I have a problem that seems to affect a lot of people according to what I've found on the Web. But no one seems to have a solution thats actually works. So, could we have an update, an answer...
Regular
678 Views
1 replies
0 likes
This has been going on for a while, I'd start one of my playlists on shuffle and after the first song Spotify will start playing from queue instead. It happens with every playlist, premade ones included. I did clear the queue but it hasn't changed an...
This has been going on for a while, I'd start one of my playlists on shuffle and after the first song Spotify will start playing from queue instead. It happens with every playlist, premade ones inclu...
337 Views
0 replies
0 likes
I normally play music through Spotify on my Mac. I have the volume set to 100% as I use an external DAC. If I open Spotify on my iPad while it is on the same network as the Mac, and Spotify is open, it sets the iPad volume to 100%. Even if I don't pl...
I normally play music through Spotify on my Mac. I have the volume set to 100% as I use an external DAC. If I open Spotify on my iPad while it is on the same network as the Mac, and Spotify ...
544 Views
0 replies
1 likes
Hello, i have an issue in my spotify app in mac and iPhone i can't sort the songs of my playlists by "recently added" i know how to do it, but when i close the playlists and open again the predetermined order is back, please help (UPDATE fixed in my ...
Hello, i have an issue in my spotify app in mac and iPhone i can't sort the songs of my playlists by "recently added" i know how to do it, but when i close the playlists and open again the predetermi...
Spotify Star
2066 Views
6 replies
2 likes
Hey.Suddenly my playlists won't sort itself after recently added when I do it. Or, it does, but when I quit the app I have to do it again every single time for each playlists when I open the app again. Earlier it was sorted after what I have chosen. ...
Hey. Suddenly my playlists won't sort itself after recently added when I do it. Or, it does, but when I quit the app I have to do it again every single time for each playlists when I open the app ag...
Community Legend
1754 Views
4 replies
1 likes
Is the Student Discount include TAFE Students? AUSTRALIA
Is the Student Discount include TAFE Students? AUSTRALIA
2209 Views
0 replies
0 likes
Hey. Running iOS 10.3.1 on an iPhone 7 Plus and Spotify version 8.3.0.896. The issue I have, and I have replicated on my GF iPhone 6s, is that when I select a playlist to be shown in a particular order (namely sort by Recently Added), the app does th...
Hey. Running iOS 10.3.1 on an iPhone 7 Plus and Spotify version 8.3.0.896. The issue I have, and I have replicated on my GF iPhone 6s, is that when I select a playlist to be shown in a...
Spotify Star
2374 Views
7 replies
1 likes
When i'm in a playlist I can sort the tracks on date, but when I leave the playlist they are back to 'personal' order. Is there a way to keep them in order on date added to the playlist?
When i'm in a playlist I can sort the tracks on date, but when I leave the playlist they are back to 'personal' order. Is there a way to keep them in order on date added to the playlist?
Spotify Star
504 Views
2 replies
0 likes
Hi,I know how to change the sort order of songs within my playlists on my iPhone. However, when I change it from "Custom" to "Title," it changes for a second, then if i go to another playlist and come back, it reverts back to "Custom." Does anyone kn...
Hi, I know how to change the sort order of songs within my playlists on my iPhone. However, when I change it from "Custom" to "Title," it changes for a second, then if i go to another playlist and c...
Spotify Star
1114 Views
4 replies
1 likes
I have a very annoying problem with Spotify: My problem is on Spotify mobile, it is when I go to my playlist I want to have it on: Recent Added but If I leave the playlist and come back a second later it is on personal, very very annoying, do you kno...
I have a very annoying problem with Spotify: My problem is on Spotify mobile, it is when I go to my playlist I want to have it on: Recent Added but If I leave the playlist and come back a second late...
Spotify Star
817 Views
2 replies
1 likes
After the last update, I can not keep my songs in any order. For example, if I choose to sort by name it happens, but if when I leave the playlist and turn back, playlist returns to its original order, but I want it to stay that way(sorted by name, l...
After the last update, I can not keep my songs in any order. For example, if I choose to sort by name it happens, but if when I leave the playlist and turn back, playlist returns to its original...
Spotify Star
599 Views
2 replies
0 likes
