Announcements

Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Jessifiy

Visitor

43349 Views

43 replies

10 likes

  • 43349 Views
  • 43 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

108991 Views

116 replies

13 likes

Other
  • 108991 Views
  • 116 replies
  • 13 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1638 Views

0 replies

0 likes

iOS
  • 1638 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

mubashiriqbal

Casual Listener

301864 Views

62 replies

16 likes

  • 301864 Views
  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

127792 Views

19 replies

38 likes

  • 127792 Views
  • 19 replies
  • 38 likes

Stops playing music when iphone locks

I've realised today, after the newest update , that Spotify Premium stops playing the song as soon as the screen locks.Any chance thy could be fixed soon?

Newbie

I've realised today, after the newest update , that Spotify Premium stops playing the song as soon as the screen locks. Any chance thy could be fixed soon?

ant0n1

Roadie

1020 Views

1 replies

0 likes

  • 1020 Views
  • 1 replies
  • 0 likes

Solved!! Playlist Sort is not saving in iOS app

This is a huge problem for me as I can't save sort any of my playlist by Recently Added. It'll sort by Recently Added but once you leave the playlist and come back, it'll go back to Custom sort. Is there an estimated time that this will get fixed? It...

Newbie

This is a huge problem for me as I can't save sort any of my playlist by Recently Added. It'll sort by Recently Added but once you leave the playlist and come back, it'll go back to Custom sort. Is t...

MattSuda

Spotify Star

1083 Views

5 replies

2 likes

  • 1083 Views
  • 5 replies
  • 2 likes

downloading spotify onto new phone

HiI want to download spotify and use my account on my boyfriends phone. I only use spotify on my computer and thought I could use it on another device, but when my boyfriend tries to download it it says he has to make an account and pay.. and no opti...

Newbie

Hi I want to download spotify and use my account on my boyfriends phone. I only use spotify on my computer and thought I could use it on another device, but when my boyfriend tries to download it it...

justinewin_

Roadie

418 Views

1 replies

0 likes

  • 418 Views
  • 1 replies
  • 0 likes

Solved!! Won't let me log in on new iphone 7

Hi there. I've have just upgraded my phone and transferred everything from my old phone but it won't let me log in on my new phone using my existing details. I've logged out in my old phone, any ideas? TIA

Casual Listener

Hi there. I've have just upgraded my phone and transferred everything from my old phone but it won't let me log in on my new phone using my existing details. I've logged out in my old phone, any idea...

twiglet1974

Casual Listener

1185 Views

2 replies

0 likes

  • 1185 Views
  • 2 replies
  • 0 likes

Casting to Chromecast

So I recently just got my own Chromecast (2nd Gen, the round one), and I want to be able to cast my music when I go to bed, but for some reason, on my iPhone, iPad, and Macbook Pro, I can't seem to find the Chromecast to stream to. Everything is on t...

Casual Listener

So I recently just got my own Chromecast (2nd Gen, the round one), and I want to be able to cast my music when I go to bed, but for some reason, on my iPhone, iPad, and Macbook Pro, I can't seem to f...

371 Views

0 replies

1 likes

  • 371 Views
  • 0 replies
  • 1 likes

Song plays on computer, not iPhone

Hi, I'm a Premium user who has been using the service for about 10 months now, and this has been starting to frustrate me. I've been having a problem with a song or two every few months and it's that they will play on my computer just fine, but when ...

Newbie

Hi, I'm a Premium user who has been using the service for about 10 months now, and this has been starting to frustrate me.   I've been having a problem with a song or two every few m...

323 Views

0 replies

1 likes

  • 323 Views
  • 0 replies
  • 1 likes

Solved!! Fuzz

On my iPhone my audio has noticeable white noise in the background of my music. It doesn't have the same issue with Spotify on my iPad, so I'm fairly sure it's my phone. My phone is almost always connected to wifi, and I don't have the same issue wit...

Casual Listener

On my iPhone my audio has noticeable white noise in the background of my music. It doesn't have the same issue with Spotify on my iPad, so I'm fairly sure it's my phone. My phone is almost always con...

jnorris170

Community Legend

817 Views

3 replies

0 likes

  • 817 Views
  • 3 replies
  • 0 likes

Stops playing app

When I go into the app and play music like usual it will play like one or two songs then stop playing I dont understand because I have never hada problem with it before. it would be great if someone could help me out!! Thanks!!

Newbie

When I go into the app and play music like usual it will play like one or two songs then stop playing I dont understand because I have never hada problem with it before. it would be great if someone ...

346 Views

0 replies

0 likes

  • 346 Views
  • 0 replies
  • 0 likes

Left channel muffled

While playing from my iPhone, the left channel is muffled. The right channel is fine. I have confirmed this with ear phones, to Bluetooth speakers, via Bluetooth in my car. I recently received a refurbished iPhone on warranty and so can confirm it is...

Casual Listener

While playing from my iPhone, the left channel is muffled. The right channel is fine. I have confirmed this with ear phones, to Bluetooth speakers, via Bluetooth in my car. I recently received a refu...

wizard64mx

Newbie

615 Views

1 replies

0 likes

  • 615 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music undownloading

offline music i've downloaded keeps getting Undownloaded. I have only 2 offline devices, both iphones 4s. I'm getting really annoyed, I live on a place with no good wifi so I really need this feature working fine, and it should be since I've a premiu...

Newbie

offline music i've downloaded keeps getting Undownloaded. I have only 2 offline devices, both iphones 4s. I'm getting really annoyed, I live on a place with no good wifi so I really need this feature...

alexrodger

Newbie

531 Views

2 replies

0 likes

  • 531 Views
  • 2 replies
  • 0 likes

"You've already created an account with this email address"

Hello... I can't login to spotify on my iPhone. It says "Login failed - you've already created an account with this email address", which is nonsensical because I'm that's the account I'm trying to login to. This has happened before but I reinstalled...

Newbie

Hello... I can't login to spotify on my iPhone. It says "Login failed - you've already created an account with this email address", which is nonsensical because I'm that's the account I'm trying to l...

Shynola

Newbie

23254 Views

23 replies

5 likes

  • 23254 Views
  • 23 replies
  • 5 likes

Radio on iOS ignores Spotify Mobile Data Setting

The radio obviously streams music using a mobile data connection, even if this is blocked within the iOS settings. General mobile data were enabled, but usage by Spotify was switched off.I regard this a serious problem. Together with the new autoplay...

Casual Listener

The radio obviously streams music using a mobile data connection, even if this is blocked within the iOS settings. General mobile data were enabled, but usage by Spotify was switched off. I regard t...

djstorm10

Regular

943 Views

4 replies

0 likes

  • 943 Views
  • 4 replies
  • 0 likes

Solved!! Sorting music within a playlist in IOS doesn't save, resorts back to previous sort setting

My wife and I (who use iPhones 6 Plus and 7 Plus with iOs 10.3 and 10.3.1, respectively) recently noticed that when we try to sort playlists we have created (whether it be by "Recenlty Added," "Artist," Title," etc), after leaving or force quitting S...

Casual Listener

My wife and I (who use iPhones 6 Plus and 7 Plus with iOs 10.3 and 10.3.1, respectively) recently noticed that when we try to sort playlists we have created (whether it be by "Recenlty Added," "...

MattSuda

Spotify Star

2348 Views

8 replies

3 likes

  • 2348 Views
  • 8 replies
  • 3 likes

Spotify keeps pausing songs - iPhone - Bose - Bluetooth

Hello, I have a problem that seems to affect a lot of people according to what I've found on the Web. But no one seems to have a solution thats actually works.So, could we have an update, an answer from Spotify? It's really annoying.The problem : Spo...

Visitor

Hello, I have a problem that seems to affect a lot of people according to what I've found on the Web. But no one seems to have a solution thats actually works. So, could we have an update, an answer...

alexis-rodrigue

Regular

669 Views

1 replies

0 likes

  • 669 Views
  • 1 replies
  • 0 likes

Playlist won't play through (on ipad iOS10)

This has been going on for a while, I'd start one of my playlists on shuffle and after the first song Spotify will start playing from queue instead. It happens with every playlist, premade ones included. I did clear the queue but it hasn't changed an...

Casual Listener

This has been going on for a while, I'd start one of my playlists on shuffle and after the first song Spotify will start playing from queue instead. It happens with every playlist, premade ones inclu...

331 Views

0 replies

0 likes

  • 331 Views
  • 0 replies
  • 0 likes

Opening Spotify sets full volume

I normally play music through Spotify on my Mac. I have the volume set to 100% as I use an external DAC. If I open Spotify on my iPad while it is on the same network as the Mac, and Spotify is open, it sets the iPad volume to 100%. Even if I don't pl...

Visitor

I normally play music through Spotify on my Mac. I have the volume set to 100% as I use an external DAC.   If I open Spotify on my iPad while it is on the same network as the Mac, and Spotify ...

535 Views

0 replies

1 likes

  • 535 Views
  • 0 replies
  • 1 likes

Solved!! Can't sort songs my playlists by recently added

Hello, i have an issue in my spotify app in mac and iPhone i can't sort the songs of my playlists by "recently added" i know how to do it, but when i close the playlists and open again the predetermined order is back, please help (UPDATE fixed in my ...

Newbie

Hello, i have an issue in my spotify app in mac and iPhone i can't sort the songs of my playlists by "recently added" i know how to do it, but when i close the playlists and open again the predetermi...

MattSuda

Spotify Star

2055 Views

6 replies

2 likes

  • 2055 Views
  • 6 replies
  • 2 likes

Solved!! Recently added

Hey.Suddenly my playlists won't sort itself after recently added when I do it. Or, it does, but when I quit the app I have to do it again every single time for each playlists when I open the app again. Earlier it was sorted after what I have chosen. ...

Roadie

Hey. Suddenly my playlists won't sort itself after recently added when I do it. Or, it does, but when I quit the app I have to do it again every single time for each playlists when I open the app ag...

jnorris170

Community Legend

1718 Views

4 replies

1 likes

  • 1718 Views
  • 4 replies
  • 1 likes

Discount for TAFE Students

Is the Student Discount include TAFE Students? AUSTRALIA

Casual Listener

Is the Student Discount include TAFE Students? AUSTRALIA

2201 Views

0 replies

0 likes

  • 2201 Views
  • 0 replies
  • 0 likes

Solved!! Persnonal Playlists - Sort Option Resets

Hey. Running iOS 10.3.1 on an iPhone 7 Plus and Spotify version 8.3.0.896. The issue I have, and I have replicated on my GF iPhone 6s, is that when I select a playlist to be shown in a particular order (namely sort by Recently Added), the app does th...

Newbie

Hey.  Running iOS 10.3.1 on an iPhone 7 Plus and Spotify version 8.3.0.896.   The issue I have, and I have replicated on my GF iPhone 6s, is that when I select a playlist to be shown in a...

MattSuda

Spotify Star

2342 Views

7 replies

1 likes

  • 2342 Views
  • 7 replies
  • 1 likes