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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

36323 Views

40 replies

10 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

101561 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1261 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

298448 Views

61 replies

16 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125518 Views

19 replies

38 likes

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Devices Menu disappeared on iOS

There's no devices menu when I open an app. I can reach them via the Control Center and then they appear in the app. iPhone 7 Plus, iOS 10.3.1, Spotify version 8.4.0.623What could be an issue? Already restarted the phone, the speaker and the WiFi rou...

Visitor

There's no devices menu when I open an app. I can reach them via the Control Center and then they appear in the app. iPhone 7 Plus, iOS 10.3.1, Spotify version 8.4.0.623 What could be an issue? Alre...

user-removed

Not applicable

756 Views

2 replies

0 likes

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Saved songs are not being recognised and downloading despite having download checked on my songs

This has been an issue for me for a while now. It's very annoying that the only way to download all of you music and have new music download as you add it to you library is to download all songs in the songs section. It's even more annoying when when...

Newbie

This has been an issue for me for a while now. It's very annoying that the only way to download all of you music and have new music download as you add it to you library is to download all songs in t...

237 Views

0 replies

0 likes

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Ipod nano 7

Como sincronizar o ipod nano 7 com o spotify? Vi na internet que era possível, mas ao conectar o ipod ao PC, o aplicativo do spotify não reconhece o mesmo.

Newbie

Como sincronizar o ipod nano 7 com o spotify? Vi na internet que era possível, mas ao conectar o ipod ao PC, o aplicativo do spotify não reconhece o mesmo.

Maxim

Spotify Star

1994 Views

1 replies

0 likes

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Old tablet broke - cannot access premium on new device??

Hello everyone. I subscribed to Premium on my old tablet which totally broke down a couple of days ago. Now I got an iPad (maybe it's important that it's second hand from a friend?) and as I downloaded Spotify and logged in it took out my Premium- I'...

Newbie

Hello everyone.  I subscribed to Premium on my old tablet which totally broke down a couple of days ago. Now I got an iPad (maybe it's important that it's second hand from a friend?) and as I d...

jnorris170

Community Legend

316 Views

1 replies

0 likes

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Having a problem playing a new release

I'm trying to play a new album (released today 5/5) on my Iphone... I can see the songs on but when I click on them it tells me song unavailable and forwards me to the artist's Spotify Radio page. Friends I know have full acces to the album in questi...

Newbie

I'm trying to play a new album (released today 5/5) on my Iphone... I can see the songs on but when I click on them it tells me song unavailable and forwards me to the artist's Spotify Radio page. Fr...

detective889

Roadie

312 Views

1 replies

0 likes

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scroll at the end of a Playlist

Hello,is it possible to go scroll direct at the end of a Playlist?I have more then 700 songs in my playlist and it's quite exhausting to scroll to the end.Thanks!!

Newbie

Hello, is it possible to go scroll direct at the end of a Playlist? I have more then 700 songs in my playlist and it's quite exhausting to scroll to the end. Thanks!!

cluz

Gig Goer

602 Views

1 replies

0 likes

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Paid for premium but don't have it.

My account was paid in my bank account. But I don't have the premium package it's still on free.

Newbie

My account was paid in my bank account. But I don't have the premium package it's still on free.

Robert_W

Community Legend

728 Views

1 replies

1 likes

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Can't see who added a song in collaborative playlists.

Before the last update I was able to see who added which song in collaborative playlists. Now, this feature is gone. Does anyone know how to make these usernames visible again?

Newbie

Before the last update I was able to see who added which song in collaborative playlists. Now, this feature is gone. Does anyone know how to make these usernames visible again?

256 Views

0 replies

1 likes

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Devices on Spotify app shaded and not working ?

My Chrome app says my devices are ready to cast, but on Spotify my devices are shaded and are not working, why and what can I do ?

Casual Listener

My Chrome app says my devices are ready to cast, but on Spotify my devices are shaded and are not working, why and what can I do ?

ffhbdyh

Casual Listener

299 Views

1 replies

1 likes

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I can't play the music I want

Hi I need help getting the access to the music I want. So when I get on Spotify it doesn't let me play the music I want. Example I want to play Break The Silence, by monster cat it brings me to a Group of songs and when I tap on a song the shuffle pl...

Newbie

Hi I need help getting the access to the music I want. So when I get on Spotify it doesn't let me play the music I want. Example I want to play Break The Silence, by monster cat it brings me to a Gro...

justinewin_

Roadie

511 Views

1 replies

0 likes

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Playlist

Every time I pick one of my playlists, it'll play one song, then automatically switch to one particular artist, who is not even on my playlist! Help! This is driving me crazy!!

Casual Listener

Every time I pick one of my playlists, it'll play one song, then automatically switch to one particular artist, who is not even on my playlist! Help! This is driving me crazy!!

ppwhite

Casual Listener

1008 Views

10 replies

0 likes

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iOS sound get interupted and then I get logged out

Every once in a ehile offlibe songs get sound pauses then simply won't sound a thing. Nothing solves it. After reeboting the iPhone I keep being logged out and my music is gone. Tried reinstalling and the same. Thinking bout going with another provid...

Newbie

Every once in a ehile offlibe songs get sound pauses then simply won't sound a thing. Nothing solves it. After reeboting the iPhone I keep being logged out and my music is gone. Tried reinstalling an...

223 Views

0 replies

0 likes

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Whenever I reopen spotify, built in equalizer not working

Hello guys, Spotify premium user with ios 10.2 on an iphone 6.. I'm just wondering, I've already set my equalizer the way i wanted it, but whenever i pause for a while and reopen the app from the multitasker it'll open equalizer is visually adjusted ...

Newbie

 Hello guys, Spotify premium user with ios 10.2 on an iphone 6.. I'm just wondering, I've already set my equalizer the way i wanted it, but whenever i pause for a while and reopen the app from t...

user-removed

Not applicable

577 Views

2 replies

0 likes

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Spotify Connect - Multiple Speakers/Devices

My Spotify keeps stopping my music every 30 seconds with a pop up message stating that my music is being paused because my account is being used somewhere else. It's not specifying where it's being used and I know I am not using it, so I don't unders...

Newbie

My Spotify keeps stopping my music every 30 seconds with a pop up message stating that my music is being paused because my account is being used somewhere else. It's not specifying where it's being u...

jnorris170

Community Legend

385 Views

1 replies

0 likes

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Solved!! Collaborative play/pause music

Hi guys, This is my current setup:- family account- iPad connected to "dumb" speakers Is there a way that both my wife and I can play, pause or skip the currently playing song?If not, is there any other setup that would allow this? Thank you!

Casual Listener

Hi guys,   This is my current setup: - family account - iPad connected to "dumb" speakers   Is there a way that both my wife and I can play, pause or skip the currently playing song? ...

jnorris170

Community Legend

687 Views

3 replies

0 likes

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There is no my mixtape in my app.

On my iPhone there is no such point as "my mixtape" or as it is in german "dein mixtape".I am using spotify for half a year now, so the too short using is probabely not the issue. (iOS 8.4.1 this maybe the reason?) Thanks!

Casual Listener

On my iPhone there is no such point as "my mixtape" or as it is in german "dein mixtape". I am using spotify for half a year now, so the too short using is probabely not the issue.  (iOS 8.4.1...

ChilaChan

Casual Listener

847 Views

5 replies

0 likes

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Restored my phone from backup, Spotify said I used all 3 devices and erased the music on my phone.

Maybe it's counting this phone before erasing it as a device, and as another device after restoring it?I don't know, but now I have to redownload thousands of songs.What gives?I can't find a list of my devices anywhere or else I'd remove whatever sho...

Newbie

Maybe it's counting this phone before erasing it as a device, and as another device after restoring it? I don't know, but now I have to redownload thousands of songs. What gives? I can't find a li...

jnorris170

Community Legend

344 Views

1 replies

0 likes

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Solved!! Songs disappear

Hi there I have a number of entire albums by an artist that I have downloaded and savd for listening to offline. However I have noticed that when I go into some of the albums, only a few of the songs appear and the rest have disappeared and I am not ...

Casual Listener

Hi there   I have a number of entire albums by an artist that I have downloaded and savd for listening to offline. However I have noticed that when I go into some of the albums, only a few of ...

jnorris170

Community Legend

1104 Views

3 replies

0 likes

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Downloading playlist never completes

Have selected a playlist on my iphone 6+ and toggle Download. However, the download never completes and transfers my local file. It says "Downloading...Waiting to download" but never finishes. Please help me update my playlist on my phone! The local ...

Casual Listener

Have selected a playlist on my iphone 6+ and toggle Download.  However, the download never completes and transfers my local file.    It says "Downloading...Waiting to download" bu...

269 Views

0 replies

0 likes

  • 269 Views
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Solved!! Problem with artis section

Artists section is empty even if I have songs dowloaded in songs section. Why?

Visitor

Artists section is empty even if I have songs dowloaded in songs section. Why?

jnorris170

Community Legend

486 Views

1 replies

0 likes

  • 486 Views
  • 1 replies
  • 0 likes