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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 62407 Views
  • 16 replies
  • 37 likes
  • 62407 Views
  • 16 replies
  • 37 likes

Filtering within a playlist

When I access the "Filter" option inside a playlist, and I tap inside the box, the keyboard doesn't come up. What always comes up is the option tp "paste" test inside the filter box. This is an issue with every iPhone in the family (4 total). I've un...

  • Newbie
  • When I access the "Filter" option inside a playlist, and I tap inside the box, the keyboard doesn't come up.  What always comes up is the option tp "paste" test inside the filter box.  This...
  • MattSuda
  • Spotify Star
  • 539 Views
  • 1 replies
  • 0 likes
  • 539 Views
  • 1 replies
  • 0 likes

Login trouble

Whenever I try to login to my acount it says that I already have an acount registered under my email which doesn't make any sense because I'm trying to log in not sign up. Any help?

  • Newbie
  • Whenever I try to login to my acount it says that I already have an acount registered under my email which doesn't make any sense because I'm trying to log in not sign up. Any help?
  • MattSuda
  • Spotify Star
  • 861 Views
  • 1 replies
  • 0 likes
  • 861 Views
  • 1 replies
  • 0 likes

Cannot use spotify with my car, always prompt "please login"

i have refered https://support.spotify.com/us/article/Connection-problem/but with no luck. my spotify version: ios 8.2.0.549my ios version: 10.3.1 please see the attachments picture that when i connect my iphone to my car.

  • Newbie
  • i have refered https://support.spotify.com/us/article/Connection-problem/ but with no luck.   my spotify version: ios 8.2.0.549 my ios version: 10.3.1   please see the attachment...
  • 1580 Views
  • 0 replies
  • 0 likes
  • 1580 Views
  • 0 replies
  • 0 likes

Video and Podcast link missing

I am very keen to watch the Spotify Landmark series on Green Day but I do not get the video and podcast link on my iPad. In browse I have new releases, charts, discover and concerts but nothing to provide a link to any videos. I understand the Landma...

  • Regular
  • I am very keen to watch the Spotify Landmark series on Green Day but I do not get the video and podcast link on my iPad. In browse I have new releases, charts, discover and concerts but nothing to pr...
  • MattSuda
  • Spotify Star
  • 595 Views
  • 1 replies
  • 0 likes
  • 595 Views
  • 1 replies
  • 0 likes

playlist won't sync

My app on my iphone only syncs a portion of my desktop playlist, 33 out of 167 songs. Is there a way to manually sync it?

  • Newbie
  • My app on my iphone only syncs a portion of my desktop playlist, 33 out of 167 songs. Is there a way to manually sync it?
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes

Spotify app won't play songs in order

I've only had this problem on the app. Spotify will not play the songs in the order they appear on the playlist, instead it jumps around. I am a premium user, I do not have it on shuffle and I have tried re-downloading the app.

  • Regular
  • I've only had this problem on the app. Spotify will not play the songs in the order they appear on the playlist, instead it jumps around. I am a premium user, I do not have it on shuffle and I have t...
  • Swanny
  • Community Legend
  • 5618 Views
  • 9 replies
  • 4 likes
  • 5618 Views
  • 9 replies
  • 4 likes

Automatically Switches to Radio

Why! Why! Why does my Spotify switch to Radio after listening to my desired playlist? I have it on repeat, and once my playlist is complete it automatically switches to Radio where it plays songs it "thinks" I may like. Well I don't and it's annoying...

  • Newbie
  • Why! Why! Why does my Spotify switch to Radio after listening to my desired playlist? I have it on repeat, and once my playlist is complete it automatically switches to Radio where it plays songs it ...
  • MattSuda
  • Spotify Star
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Strange playing order when using "Newly added"

Hi!Something is weird with the sorting on iPhone. The next song playing isn't the one in the playlist, see attached pictures. I'm sorting by "Newly added". Shuffle is off, but I can't figure where the actual song order comes from. I can have a playli...

Foto 2017-03-24 20 01 03.png Foto 2017-03-24 20 01 09.png
  • Music Fan
  • Hi! Something is weird with the sorting on iPhone. The next song playing isn't the one in the playlist, see attached pictures. I'm sorting by "Newly added". Shuffle is off, but I can't figure where ...
  • MattSuda
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist on iPhone isn't the same as desktop

I uploaded my desktop playlist and now it won't update with the new songs on my iphone. I have premiumI tried logging out of both iphone app and desktop and turning download off and on again but still nothing. Please help!!

  • Newbie
  • I uploaded my desktop playlist and now it won't update with the new songs on my iphone. I have premium I tried logging out of both iphone app and desktop and turning download off and on again but st...
  • Maria_B
  • Moderator
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Lost music, locked out of account & cut off by 2 Service Reps

I downloaded about 400-500 songs; The Service Reps both told me I wasn't online for 2 months, but I played songs as recently as last week! Then, during a trip from last Friday to yesterday, with about 10 hours driving, I was locked out of my account....

  • Casual Listener
  • I downloaded about 400-500 songs; The Service Reps both told me I wasn't online for 2 months, but I played songs as recently as last week! Then, during a trip from last Friday to yesterday, with abou...
  • MattSuda
  • Spotify Star
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Solved!! Is the app becoming bloated?

I feel that it takes too many "taps" to get to my music. The app has been adding more and more features, that have sucessfully increased how many things I need to select before getting to the playlists I have made, and will listen to most often. I un...

  • Casual Listener
  • I feel that it takes too many "taps" to get to my music. The app has been adding more and more features, that have sucessfully increased how many things I need to select before getting to the playlis...
  • zakdwyer
  • Casual Listener
  • 2365 Views
  • 9 replies
  • 5 likes
  • 2365 Views
  • 9 replies
  • 5 likes

"Ad free" period not working.

Every time I get one of the things saying "Watch this video to receive 30 minutes of ad-free music" or "the next 30 minutes are ad-free..." it always skips that and plays ads. It used to work perfectly fine

  • Newbie
  • Every time I get one of the things saying "Watch this video to receive 30 minutes of ad-free music" or "the next 30 minutes are ad-free..." it always skips that and plays ads. It used to work perfect...
  • MartinStoichkov
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

I can't share songs on twitter and twitter doesn't even appear on 'social' options

I changed my password and erased all the apps that could use my twitter account. Now when i try to share music on twitter through Spotify it appears a message "error, there was an error posting this item".I've tried to log again into the twitter acco...

  • Newbie
  • I changed my password and erased all the apps that could use my twitter account. Now when i try to share music on twitter through Spotify it appears a message "error, there was an error posting this ...
  • 556 Views
  • 0 replies
  • 0 likes
  • 556 Views
  • 0 replies
  • 0 likes

Spotify with BMW Connected Drive

Hello, I use Spotify Premium with my BMW using ConnectedDrive integration.All works fine but regularly the Spotify interface (the BMW one) stops responding (impossible to move to previous or next track, etc.). The only solution to solve the problem i...

  • Newbie
  • Hello,   I use Spotify Premium with my BMW using ConnectedDrive integration. All works fine but regularly the Spotify interface (the BMW one) stops responding (impossible to move to previous ...
  • Shahir92
  • Newbie
  • 446 Views
  • 1 replies
  • 1 likes
  • 446 Views
  • 1 replies
  • 1 likes

Where is my personalized new releases?

HelloMy 'new releases' suggestions are disapperead. They were in 'discover' section, i don't know why spotify decided to remove it it was my favpurite feature. I only see radar new tracks and playlist. Any help?

  • Music Fan
  • Hello My 'new releases' suggestions are disapperead. They were in 'discover' section, i don't know why spotify decided to remove it it was my favpurite feature. I only see radar new tracks and playl...
  • 325 Views
  • 0 replies
  • 0 likes
  • 325 Views
  • 0 replies
  • 0 likes

App not working

hi, my app looks like it's updating or something, but it isn't, i can't open it, i can't delete it and i can't access it through the app store, it has been like this for two days

  • Casual Listener
  • hi, my app looks like it's updating or something, but it isn't, i can't open it, i can't delete it and i can't access it through the app store, it has been like this for two days
  • Mounia
  • Casual Listener
  • 438 Views
  • 6 replies
  • 0 likes
  • 438 Views
  • 6 replies
  • 0 likes

Says i Dont have premium but i do!

So 2 days ago Spotify tells me im not a premium member, thing is that i am. Through My phonebill i pay for premium every month and i have been for a while. Now when i log on, it shows 0 tracks on all My playlists. When opening them, the tracks are th...

  • Casual Listener
  • So 2 days ago Spotify tells me im not a premium member, thing is that i am. Through My phonebill i pay for premium every month and i have been for a while. Now when i log on, it shows 0 tracks on a...
  • Kawas01
  • Newbie
  • 1311 Views
  • 7 replies
  • 0 likes
  • 1311 Views
  • 7 replies
  • 0 likes

Spotify crashes when online (iPhone 6)

Whenever I'm online, the app crashes within a minute. It happens no matter what else I'm doing. If I'm doing nothing except using Spotify, it happens. When I'm offline, it works fine. I'm using an iPhone 6.iOS Version 10.2.1Spotify app Version 8.1.0....

  • Casual Listener
  • Whenever I'm online, the app crashes within a minute.  It happens no matter what else I'm doing.  If I'm doing nothing except using Spotify, it happens.   When I'm offline, it w...
  • Robert_W
  • Community Legend
  • 1122 Views
  • 7 replies
  • 0 likes
  • 1122 Views
  • 7 replies
  • 0 likes

Shuffle several playlists in a map

Since the last update I can't shuffle the playlists that are in one map. If I go to the desktop version it is still possible but not on my iPhone 7+ (version: 8.1.0.623). I do have a premium account.Thanks for any solution!

  • Casual Listener
  • Since the last update I can't shuffle the playlists that are in one map. If I go to the desktop version it is still possible but not on my iPhone 7+ (version: 8.1.0.623). I do have a premium account....
  • MattSuda
  • Spotify Star
  • 1262 Views
  • 8 replies
  • 4 likes
  • 1262 Views
  • 8 replies
  • 4 likes

Music deleted. Don't buy premium.

Today I started a cross country road trip. As I went to use Spotify to play music I realized all of my downloaded music was deleted. This is the second time it has happened to me on a road trip where I don't have access to internet until I'm in a hot...

  • Newbie
  • Today I started a cross country road trip. As I went to use Spotify to play music I realized all of my downloaded music was deleted. This is the second time it has happened to me on a road trip where...
  • MattSuda
  • Spotify Star
  • 495 Views
  • 5 replies
  • 0 likes
  • 495 Views
  • 5 replies
  • 0 likes