Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

  • Roadie
  • Dannythyuhh
  • Casual Listener
  • 135371 Views
  • 503 replies
  • 108 likes
  • 135371 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 91230 Views
  • 19 replies
  • 38 likes
  • 91230 Views
  • 19 replies
  • 38 likes

spotify on iphone show no free space, with 30 GB RAM left on iphone

Hi on my iphone se woth ios 10.3.1 spotify show no more space available for offline content if i try to save some playlist for offline. right now spotify app use 1GB and iphone has more then 30 GB free RAM. i have allready deinstalled and reinstalled...

  • Newbie
  • Hi on my iphone se woth ios 10.3.1 spotify show no more space available for offline content if i try to save some playlist for offline.   right now spotify app use 1GB and iphone has more then...
  • Hubo
  • Community Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Alle Songs in Ordneransicht verschwunden

Ich habe Ordner mit vielen Playlists angelegt (= bestehende Playlists in Ordner verschoben). In der aktuellen iPad-App ist in der Ordneransicht der Link "Alle Songs" verschwunden. Darüber konnte man Songs aus mehreren Playlists hören.Bitte schaltet d...

  • Newbie
  • Ich habe Ordner mit vielen Playlists angelegt (= bestehende Playlists in Ordner verschoben).   In der aktuellen iPad-App ist in der Ordneransicht der Link "Alle Songs" verschwunden. Darübe...
  • Datboney
  • Newbie
  • 632 Views
  • 1 replies
  • 2 likes
  • 632 Views
  • 1 replies
  • 2 likes

Login screen not working

Hi,I just got a new iPhone 6s and downloaded the Spotify app. I'm trying to log in as I already have an account, however when I click on the button "log in" it takes ages to go to the next screen. Once there, the log in page is not loading at all. It...

  • Newbie
  • Hi, I just got a new iPhone 6s and downloaded the Spotify app. I'm trying to log in as I already have an account, however when I click on the button "log in" it takes ages to go to the next screen...
  • Hubo
  • Community Legend
  • 430 Views
  • 1 replies
  • 0 likes
  • 430 Views
  • 1 replies
  • 0 likes

Subscriptions keeps jumping between free and premium, deleting my playlists every time

Hey does anyone have this problem?I'm using the web player on a laptop with Windows 8.1. After one week it spontaneously logged me out and when I entered my password again and hit return nothing happened. I ended up having to reset my password becaus...

  • Newbie
  • Hey does anyone have this problem? I'm using the web player on a laptop with Windows 8.1. After one week it spontaneously logged me out and when I entered my password again and hit return nothi...
  • Hubo
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Local Files not on iPhone

So I downloaded some local files and put them on a playlist on my mac and that is working fine. The problem is that the songs are now showing up on my iphone. I even created a new playlist with just local files and the playlist appears on my iphone a...

  • Casual Listener
  • So I downloaded some local files and put them on a playlist on my mac and that is working fine. The problem is that the songs are now showing up on my iphone. I even created a new playlist with just ...
  • thecowsaysmoo42
  • Casual Listener
  • 368 Views
  • 1 replies
  • 2 likes
  • 368 Views
  • 1 replies
  • 2 likes

Superuser Contribution Problem with downloading local files

Hello. I have a problem with downloading local files. Files are in computer, but on my IPad they can't download. I tried all tips from the Spotify site. Can you help me?Thanks.

  • Casual Listener
  • Hello. I have a problem with downloading local files. Files are in computer, but on my IPad they can't download. I tried all tips from the Spotify site. Can you help me? Thanks.
  • sg90
  • Casual Listener
  • 377 Views
  • 2 replies
  • 0 likes
  • 377 Views
  • 2 replies
  • 0 likes

Volume and track changes waking up screen!

Hi all, When I change volume by using the buttons on the side of my iPhone/by using my earphone remote (or change tracks using my earphone remote) my screen wakes up, which is really annoying. How can I disable this behaviour?

  • Newbie
  • Hi all,   When I change volume by using the buttons on the side of my iPhone/by using my earphone remote (or change tracks using my earphone remote) my screen wakes up, which is really annoy...
  • swansongforyou
  • Regular
  • 1188 Views
  • 2 replies
  • 0 likes
  • 1188 Views
  • 2 replies
  • 0 likes

Ipad

HI,I am planning a party to play my spotify playlist from my ipad, however I do not want it disrupted when I recieve a text or a call from my phone. Is it possible to somehow not have them linked?

  • Casual Listener
  • HI, I am planning a party to play my spotify playlist from my ipad, however I do not want it disrupted when I recieve a text or a call from my phone.  Is it possible to somehow not have them li...
  • MattSuda
  • Spotify Star
  • 519 Views
  • 3 replies
  • 0 likes
  • 519 Views
  • 3 replies
  • 0 likes

Solved!! Offline Music folder in My Music disappeared

Hi All, Maybe this has been answered or maybe not. On the iphone app I used to go to "Your Music" and there would be a folder called "offline music" (under artists) where I could see only my saved for offline usage playlists, 1 week ago this disappea...

  • Newbie
  • Hi All, Maybe this has been answered or maybe not.   On the iphone app I used to go to "Your Music"  and there would be a folder called "offline music"  (under artists) where I could...
  • user-removed
  • Not applicable
  • 835 Views
  • 2 replies
  • 0 likes
  • 835 Views
  • 2 replies
  • 0 likes

Solved!! Ipad Pro 12.9 no album art for downloads when offline

I use an Ipad Pro has my headunit in my car. I am a Premium member and I can only get album art to show up when there is any data connection. Is there any way to resolve this? I have done all of the basics; format the ipad, reinstall Spotify, redownl...

  • Gig Goer
  • I use an Ipad Pro has my headunit in my car. I am a Premium member and I can only get album art to show up when there is any data connection. Is there any way to resolve this? I have done all of the ...
  • badrowbot
  • Gig Goer
  • 1472 Views
  • 15 replies
  • 0 likes
  • 1472 Views
  • 15 replies
  • 0 likes

Lau

Como puedo ver mi domicilo que puse cuando me suscribí porque no puedo dar de alta a mis familiares en mi paquete familiar

  • Newbie
  • Como puedo ver mi domicilo que puse cuando me suscribí porque no puedo dar de alta a mis familiares en mi paquete familiar
  • 316 Views
  • 0 replies
  • 0 likes
  • 316 Views
  • 0 replies
  • 0 likes

uploading/transferring music

OK. So I have music on itunes. I transferred it over to spotify. I have one song in particular (probably will be more) that is on Spotify FROM my itunes. It plays on Spotify on my laptop, but when it is on my iphone or I simply make a new playlist on...

  • Casual Listener
  • OK. So I have music on itunes. I transferred it over to spotify. I have one song in particular (probably will be more) that is on Spotify FROM my itunes. It plays on Spotify on my laptop, but when it...
  • 309 Views
  • 0 replies
  • 0 likes
  • 309 Views
  • 0 replies
  • 0 likes

No shuffle in playlist folder iPhone

I can no longer shuffle a playlist folder (a folder with many playlists). I can only shuffle playlist by playlist? This recently happened. I can still shuffle a folder on the PC client, but no longer on iPhone. Feature removed or what?Note: I know ho...

  • Casual Listener
  • I can no longer shuffle a playlist folder (a folder with many playlists). I can only shuffle playlist by playlist? This recently happened. I can still shuffle a folder on the PC client, but no longer...
  • mattherold
  • Casual Listener
  • 3636 Views
  • 7 replies
  • 18 likes
  • playlist folders
    shuffle
  • 3636 Views
  • 7 replies
  • 18 likes

Spotify Connect - Multiple Speakers/Devices

My spotify app on my iphone recognizes *some* of my devices (Amazon Echoes throughout the house) but not others (spotify on my laptop recognizes all of them). Suggestions?

  • Newbie
  • My spotify app on my iphone recognizes *some* of my devices (Amazon Echoes throughout the house) but not others (spotify on my laptop recognizes all of them).  Suggestions?
  • 430 Views
  • 0 replies
  • 0 likes
  • devices
  • 430 Views
  • 0 replies
  • 0 likes

Solved!! songs skipping randomly and songs starting halfway through

I put on a random playlist made by spotify (flume house party) and put it on shuffle. I have premium and i have a good mobile data connection. For some reason the songs don't finish and skip to the next song half way through and the new song it choos...

  • Casual Listener
  • I put on a random playlist made by spotify (flume house party) and put it on shuffle. I have premium and i have a good mobile data connection. For some reason the songs don't finish and skip to the n...
  • mattisgn
  • Newbie
  • 12364 Views
  • 2 replies
  • 1 likes
  • skipping
    songs
  • 12364 Views
  • 2 replies
  • 1 likes

Recommend tracks playing

I am trying to play the Ariana Grande Dangerous Woman album which has over 12 tracks on it but still it's playing recommended tracks. I read on another post that if there is over 12 tracks, there'll be no recommended tracks playing. There are only si...

  • Casual Listener
  • I am trying to play the Ariana Grande Dangerous Woman album which has over 12 tracks on it but still it's playing recommended tracks. I read on another post that if there is over 12 tracks, there'll ...
  • 273 Views
  • 0 replies
  • 0 likes
  • 273 Views
  • 0 replies
  • 0 likes

Ford Applink Sync + IOS + 8.3 = broken

Since installing the 8.3 update on my iPhone 6s I can no longer choose playlists from the sync menu or by voice as the option is missing on both. also auto pause is working for phone calls etc but auto resume is not. It worked fine in 8.2 I have trie...

  • Newbie
  • Since installing the 8.3 update on my iPhone 6s I can no longer choose playlists from the sync menu or by voice as the option is missing on both. also auto pause is working for phone calls etc but au...
  • 318 Views
  • 0 replies
  • 0 likes
  • 318 Views
  • 0 replies
  • 0 likes

Can't play music in background

After the new update I can't play spotify unless I have the app open on my phone. Whenever I close my phone or try to open another app the music stops. Has anyone else experienced the same thing?

  • Newbie
  • After the new update I can't play spotify unless I have the app open on my phone. Whenever I close my phone or try to open another app the music stops. Has anyone else experienced the same thing?
  • malisskuznicki
  • Newbie
  • 1744 Views
  • 2 replies
  • 1 likes
  • 1744 Views
  • 2 replies
  • 1 likes

Ordine Playlist

ciao ragazzi, io ho sempre avuto la playlist con ordine "aggiunti di recente" solo che da un pò di tempo a questa parte si resetta ad ogni accesso e mi porta un ordine diverso. cosa posso fare? Grazie

  • Newbie
  • ciao ragazzi, io ho sempre avuto la playlist con ordine "aggiunti di recente" solo che da un pò di tempo a questa parte si resetta ad ogni accesso e mi porta un ordine diverso. cosa posso fare? Grazie
  • 283 Views
  • 0 replies
  • 0 likes
  • 283 Views
  • 0 replies
  • 0 likes