WTF, my iPod touch is refusing to play!!!

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WTF, my iPod touch is refusing to play!!!

pch
Casual Listener

When starting to play evrey song stops playing after abot one(1) minute.

I have premium account so this really sucks...

Nothing wrong with the account coz it plays on every other device i use.

It´s the same even if i use OffLineMode.

 

plz, anyone having the same issue, let me know

31 Replies

Re: WTF, my iPod touch is refusing to play!!!

Community Manager
Community Manager

Hi Pch,

 

You might want to check your App Store to see if there is an update for Spotify - we released one recently that should help resolve this. 

 

I also recommend updating your firmware: 

 

1. Connect your device to your computer.
2. Open iTunes
3. Go to the Device view
4. Click on "Check for updates"

 

If you're still having trouble, please let us know how many playlists you have and how much spare space do you have left on your iTouch? How much of that is taken up by Spotify?

Re: WTF, my iPod touch is refusing to play!!!

paperplanes
Roadie
Yes I'm having the same problem which I've already reported and not received a fix for yet. Tried everything I can think of, re- install, clearing down playlist, complete factory re-set of iPod and re-install but still no luck, app crashes after a few minutes. I'm running IOS5 and latest version of app.

Re: WTF, my iPod touch is refusing to play!!!

Ukrower
Newbie
Same problem. Signed up as premium account. Plays for about 5 minutes on my ipod touch then crashes. It does tha same on my ipad. Both running IOS5. Both have been reinstalled. After several restarts, I get fed up and resort to iTunes. This app is not doing what it should. The web seems to be full of similar tales of woe. I wonder what trading standards will make of it.

Re: WTF, my iPod touch is refusing to play!!!

pch
Casual Listener
been there, done that not working...

Re: WTF, my iPod touch is refusing to play!!!

CarrieMS
Newbie

Yeah, having same problem - though I'm 99% sure it didn't start until I downloaded the last update update!

Re: WTF, my iPod touch is refusing to play!!!

Community Manager
Community Manager

Hey everyone,

 

The next thing i recommend would be making sure you have enough memory to run the app--you could also make sure all apps are closed down correctly:


1. Double press the home button, this will bring up app icons. 
2. Press one until they shudder and then use the red circle with the line through to close the app down.
3. Repeat this for any icons that show and you will have to scroll through them.
This closes them down correctly and stops your memory from being used.

Re: WTF, my iPod touch is refusing to play!!!

paperplanes
Roadie
Hi, already tried running this with all other apps closed down and it makes no difference. It'll play for about 5 or 10 minutes and then shut down every time.

Re: WTF, my iPod touch is refusing to play!!!

Atticus
Newbie

I have the same issue.  Songs stop playing at about 1 minute even through full Wi-Fi connection. After a while it just stops playing songs completely. Very annoying, and not worth $10 a month!

Re: WTF, my iPod touch is refusing to play!!!

uziyerdaddy
Roadie

These guys seem to have no clue about how to fix this.

 

All the usual...

 

  • check for updates
  • close down other apps
  • delete and reinstall
  • etc 
  • etc
  • etc

 

They have no other answers. 

 

Until they can fix this total mess, vote with your wallet and cancel your premium subs. 'Premium'? What a joke.

 

I've reported this service to our governments consumer organisation. Spotify want your money, but can't/won't fix their crappy app.

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