Help Wizard

Step 1


Will not play song

Will not play song






(iPhone 7 and iPod touch 7

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue

Enjoying Discover Weekly put cannot play other songs from the artist. I go to view artist or view album and the only song that will play is the song on the Discover Weekly playlist. 

1 Reply

Hi @candice_shae


Welcome to the Community and thanks for reaching out about this! 


First up, it's well worth running a clean reinstall on your devices to get rid of any cached files that might be causing trouble. This one is more thorough than the usual one. 


If this doesn't make the difference, could you try again using a different internet connection?


On another note, would you mind letting us know if this is happening across devices or only on a specific one?


Also, sending us a screen recording of what you're seeing on your end would come in handy. 


We'll be waiting for your reply 🙂

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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

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