Won't sign me in on a new iPhone I am trying to install on

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Won't sign me in on a new iPhone I am trying to install on

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I've just d/l'd the app to a new iPhone i got.  After entering my login info, it just hangs, just showing those three circles as if it's trying to log in.  I can log into my new laptop fine, so I know the account info is fine.

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Re: Won't sign me in on a new iPhone I am trying to install on

Rock Star 16
Rock Star 16

Hey @DS-!

 

Are you using WiFi or 3/4G?

And could you try to use a different internet connection to see if that helps?

 

Thanks!

Peace

 

NicoRock Star 16
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Re: Won't sign me in on a new iPhone I am trying to install on

Rock Star 16
Rock Star 16

Hey @DS-! Welcome to the Spotify Community. ^^

 

That doesn't sound cool.

Have you tried to use your username instead of your email address in the login process?

Let me know how it goes! ^^

 

Peace 

NicoRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Won't sign me in on a new iPhone I am trying to install on

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Hello, tried that. And reinstalling the app. Still no luck, thanks thou.

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Re: Won't sign me in on a new iPhone I am trying to install on

Rock Star 16
Rock Star 16

@DS-

 

It would be great if you could give us these details:

1. Exact Device (e.g. iPhone 5S)

2. Exact operating system (e.g. iOS 8.3)

3. Spotify app version installed (2.2.0)

 

Thanks!^^

Peace

NicoRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Won't sign me in on a new iPhone I am trying to install on

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Hi.
iPhone 7
iOS 11.3
Spotify v - since i cant get into the app, i can't see that, but i just
downloaded from app store today.
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Re: Won't sign me in on a new iPhone I am trying to install on

Rock Star 16
Rock Star 16

@DS-

 

I've escalated your issue to the support.

I will reply on this thread with help soon. ^^

 

Peace

NicoRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Won't sign me in on a new iPhone I am trying to install on

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Thanks....
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Solution!

Re: Won't sign me in on a new iPhone I am trying to install on

Rock Star 16
Rock Star 16

Hey @DS-!

 

Are you using WiFi or 3/4G?

And could you try to use a different internet connection to see if that helps?

 

Thanks!

Peace

 

NicoRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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Re: Won't sign me in on a new iPhone I am trying to install on

Regular
Hello! That worked. I tried from home and all is good. Looks like my
company is blocking that traffic/app. Bummer! Thanks for sorting this out
for me.
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Re: Won't sign me in on a new iPhone I am trying to install on

Rock Star 16
Rock Star 16

@DS-

 

spotify:track:74fOjvcwsZU862E94uwwMP

Peace

NicoRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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