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Hey! Welcome to the community 🙂
What does your subscription status on your online overview say?
Peter
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
It's possible youve created a second account by logging in using different credentials. Do you normally log in with your facebook credentials (email address and facebook password) or with a username/password. Try logging out and back in with each option to see if you can work out the correct account.
If you still have problems, use the online contact form and someone at Spotify can help get this sorted. If you get an automated reply, make sure to reply to it directly (even though it says not to) to speed things along.
@Ksauls4001 wrote:
I always use a user name I don't know what else to do. Can you just delete my account? It's not worth all this trouble
Get in touch using the form Joe linked to just above and the Spotify team will be able to either sort it out for you, or delete your account. Neither issue can be solved really here on the community.
Peter
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…