Wont play music on my iPhone but will on my Mac

[DesirayNae]

Spotify works on my macbook with no problem but when I try to listin to spotify on my iphone the songs go grey and wont play. I have the Student package but on my suscription its says that i have the 30 says free. Ive had this problem for 2 months now and have been paying for it.

[user-removed]

Hello, Help arrive!
If you are experiencing:
A. Grey title in Playlist
B. Cannot play mp3/m4a on iPhone

Please make sure the songs import into Spotify:
a. Not protected by DRM
b.In supported format (https://support.spotify.com/us/using_spotify/features/listen-to-local-files/)

Steps:
1.Make sure your computer and mobile devices (iPhone) in the same WiFi network.
2.Remove the playlist which you find the problem
3.Remove and re-add the "Local Sources" - Make sure all songs synced.
3.1 Reopen Spotify app (MAC) [in case if you added too many songs] [Recommend to do]
4.Make sure all the songs which added can be played in Spotify (Mac)
5.Make whole new playlists (Recommend using different name from preventing sync error)
6.On Mac, check all the songs in playlist whether they can be played or not.
7.Download playlist on your devices(iPhone)

P.S. Please search the solution in the community before opening a new topic.