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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 33731 Views
  • 13 replies
  • 36 likes
  • 33731 Views
  • 13 replies
  • 36 likes

Radio on IOS

Why there is no Radio on the IOS app but there is on the MacOS desktop app?I have a premium account.

  • Newbie
  • Why there is no Radio on the IOS app but there is on the MacOS desktop app? I have a premium account.
  • user-removed
  • Not applicable
  • 861 Views
  • 1 replies
  • 1 likes
  • 861 Views
  • 1 replies
  • 1 likes

JVC radio

Just got a JVC radio for my truck and Spotify won’t let me pick any song I want it just shows the Spotify emblem. I can shuffle from the radio but can’t use app on my phone while it playing on the radio

  • Casual Listener
  • Just got a JVC radio for my truck and Spotify won’t let me pick any song I want it just shows the Spotify emblem. I can shuffle from the radio but can’t use app on my phone while it playing on the ra...
  • Marigarrett99
  • Casual Listener
  • 1322 Views
  • 2 replies
  • 1 likes
  • 1322 Views
  • 2 replies
  • 1 likes

Solved!! Where is the Spotify Running option for playlist based on personal taste / library?

This summer I tried Spotify running and was able to select an option that picked tracks that matched my BPM based on my Library. It was great. I was going to get back into Spotify Running today and can't find that option. Has it been eliminated (oooo...

  • Roadie
  • This summer I tried Spotify running and was able to select an option that picked tracks that matched my BPM based on my Library. It was great.   I was going to get back into Spotify Running to...
  • JJRunner
  • Casual Listener
  • 38659 Views
  • 20 replies
  • 1 likes
  • 38659 Views
  • 20 replies
  • 1 likes

Spotify app keeps freezing on IOS 11

So frustrated. The app keeps freezing on my iphone, IOS 11. Have reinstalled a number of times but still happening. Only solution so far is to close the app and reopen at leat 3 times before it unfreezes. Anybody else having this issue? Any solutions...

  • Newbie
  • So frustrated. The app keeps freezing on my iphone, IOS 11.  Have reinstalled a number of times but still happening.  Only solution so far is to close the app and reopen at leat 3 times bef...
  • Didymosqwery
  • Newbie
  • 2816 Views
  • 1 replies
  • 8 likes
  • 2816 Views
  • 1 replies
  • 8 likes

Carplay : spotify volume very low!?

Hi Community! I've been using Spotify Premium for years now. I used to listen to it in my cars through bluetooth. Since I now have a new Volkswagen with Carplay, i stopped using BT. I'm not entirely satisfied with the Spotify Carplay app: sound volum...

  • Casual Listener
  • Hi Community!   I've been using Spotify Premium for years now.   I used to listen to it in my cars through bluetooth.   Since I now have a new Volkswagen with Carplay, i stopped ...
  • RaHzElChO
  • Casual Listener
  • 38101 Views
  • 13 replies
  • 3 likes
  • 38101 Views
  • 13 replies
  • 3 likes

Spotify premium and offline music

If i dont renewal my premium Sub the offline music will be available next time i become premium again?

  • Newbie
  • If i dont renewal my premium Sub the offline music will be available next time i become premium again?
  • phan_times
  • Community Legend
  • 453 Views
  • 1 replies
  • 0 likes
  • 453 Views
  • 1 replies
  • 0 likes

Local File Album Art Not Appearing

Recently moved some albums from my local files to my spotify account. However, after adding the album art, I noticed that it did not appear on my Iphone 6. Instead, I see a gray music note. Any solutions to this?

SpotifyProblem1.jpg SpotifyProblem2.jpg
  • Newbie
  • Recently moved some albums from my local files to my spotify account. However, after adding the album art, I noticed that it did not appear on my Iphone 6. Instead, I see a gray music note. Any solut...
  • ab-995
  • Composer
  • 2925 Views
  • 1 replies
  • 0 likes
  • 2925 Views
  • 1 replies
  • 0 likes

itunes music / playlists on iPhone

Hi, I've got premium now, and I imported my itunes playlists onto the mac app no problem, but when I log in on my phone, the music in my playlists (imported from itunes) doesn't show up. It just shows up as a bunch of empty playlists. It works fine o...

  • Newbie
  • Hi,   I've got premium now, and I imported my itunes playlists onto the mac app no problem, but when I log in on my phone, the music in my playlists (imported from itunes) doesn't show up. It ...
  • Jd02
  • Newbie
  • 1239 Views
  • 1 replies
  • 1 likes
  • 1239 Views
  • 1 replies
  • 1 likes

Solved!! "Repeat One" functionality question

Good day: I've tried to search for this on the board, but I couldn't find it. If this has been asked before, please forgive me. I am curious about the "Repeat One" functionality for the Spotify iOS app, compared to the desktop versions. Let's say I'm...

  • Casual Listener
  • Good day:   I've tried to search for this on the board, but I couldn't find it. If this has been asked before, please forgive me. I am curious about the "Repeat One" functionality for t...
  • DillPickleChipz
  • Newbie
  • 238519 Views
  • 15 replies
  • 6 likes
  • 238519 Views
  • 15 replies
  • 6 likes

Solved!! Can't download the music for offline use

Hi all, I'm using the premium service but everytime I save the music to 'my songs' list.. It won't download! Which means I can't listen to that particular song offline. Any idea why?

  • Casual Listener
  • Hi all, I'm using the premium service but everytime I save the music to 'my songs' list.. It won't download! Which means I can't listen to that particular song offline. Any idea why?
  • Candyrush62
  • Newbie
  • 233601 Views
  • 24 replies
  • 3 likes
  • 233601 Views
  • 24 replies
  • 3 likes

Solved!! Device won't show up in Devices

I've been using Spotify since the Fall of 2012 and have loved it. I used to use the app on my iPhone 4 and everything worked great.... until I recently upgraded to an iPhone 5. My iPhone 5 isn't showing up in the Devices section on my Desktop app and...

  • Visitor
  • I've been using Spotify since the Fall of 2012 and have loved it. I used to use the app on my iPhone 4 and everything worked great.... until I recently upgraded to an iPhone 5. My iPhone 5 isn't show...
  • pejot
  • Newbie
  • 115730 Views
  • 12 replies
  • 0 likes
  • 115730 Views
  • 12 replies
  • 0 likes

Missing buttons on album view

The back button and ellipse buttons that usually appear in the upper left and right corners of album view mysteriously disappear. They seem to reappear when I close and re-open the app, only to disappear again after one viewing. I’m on iOS 11.2.6 for...

  • Newbie
  • The back button and ellipse buttons that usually appear in the upper left and right corners of album view mysteriously disappear. They seem to reappear when I close and re-open the app, only to disap...
  • ab-995
  • Composer
  • 524 Views
  • 1 replies
  • 0 likes
  • 524 Views
  • 1 replies
  • 0 likes

Top Recommendations doesn't update. Help please!

Discover > 'Top Recommendations' doesn't update during couple weeks.What I have to do?iPhone 7 PlusiOS 11.2.5Spotify version 8.4.40

  • Casual Listener
  • Discover > 'Top Recommendations' doesn't update during couple weeks. What I have to do? iPhone 7 Plus iOS 11.2.5 Spotify version 8.4.40
  • ab-995
  • Composer
  • 550 Views
  • 1 replies
  • 1 likes
  • 550 Views
  • 1 replies
  • 1 likes

i cast via iphone to home receiver. starting a week ago when the phone rings the music stops. wth?

i cast from my iphone to receiver at home. as of one week ago when a call comes in the music stops. it was always possible to talk on phone and listen to spotify premium at the same time. anyone know?

  • Newbie
  • i cast from my iphone to receiver at home. as of one week ago when a call comes in the music stops. it was always possible to talk on phone and listen to spotify premium at the same time.  anyon...
  • ab-995
  • Composer
  • 560 Views
  • 1 replies
  • 0 likes
  • 560 Views
  • 1 replies
  • 0 likes

Spotify iOS app eats up more and more storage space over time

I'm encountering what seems to be a bug with the iOS Spotify app. I have only one playlist that I have downloaded for offline use with about 110 songs. I've gone through several repetitions of the following. 1. Spotify says it won't download any more...

  • Regular
  • I'm encountering what seems to be a bug with the iOS Spotify app. I have only one playlist that I have downloaded for offline use with about 110 songs. I've gone through several repetitions of the fo...
  • henningb
  • Regular
  • 863 Views
  • 1 replies
  • 0 likes
  • 863 Views
  • 1 replies
  • 0 likes

Your running mix

Hello!Please bring back “your running mix”.The other playlists for training on Spotify are terrible with music that doesn’t motivate you at all.The music is really boring to listen to and you can’t adjust the running/walking tempo during exercise.”Yo...

  • Newbie
  • Hello! Please bring back “your running mix”.The other playlists for training on Spotify are terrible with music that doesn’t motivate you at all.The music is really boring to listen to and you can’t...
  • Running123
  • Casual Listener
  • 1327 Views
  • 1 replies
  • 8 likes
  • 1327 Views
  • 1 replies
  • 8 likes

Lost my playlist

I recently changed my phone provider, with whom I also had spotify premium with. When I cancelled my phone subscription, I had to register once again with spotify. When I did this, my playlists or music is no longer available. How can I get this back...

  • Visitor
  • I recently changed my phone provider, with whom I also had spotify premium with.  When I cancelled my phone subscription, I had to register once again with spotify.  When I did this, my pla...
  • ab-995
  • Composer
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

Question on how thumbs up/down effect music.

Hello there, thanks for reading my question. I wasn’t sure what category or community to put this in as it doesn’t seem to fit any of them well... but I just am curious how the thumbs up/down data works compared to Pandora (as I was previously a Pand...

  • Newbie
  • Hello there, thanks for reading my question. I wasn’t sure what category or community to put this in as it doesn’t seem to fit any of them well... but I just am curious how the thumbs up/down data wo...
  • ab-995
  • Composer
  • 1318 Views
  • 1 replies
  • 0 likes
  • 1318 Views
  • 1 replies
  • 0 likes

Solved!! An error occured

This is all I get when trying to do a search in Spotify on my iOS device. It's been like this for a couple weeks now. I've tried logging out and back in (logging in both traditionally and via Facebook). I've also attempted removing the app and reinst...

  • Casual Listener
  • This is all I get when trying to do a search in Spotify on my iOS device. It's been like this for a couple weeks now. I've tried logging out and back in (logging in both traditionally and via Faceboo...
  • Ivy_burger
  • Newbie
  • 95699 Views
  • 29 replies
  • 2 likes
  • 95699 Views
  • 29 replies
  • 2 likes

Re-Arrange Playlist

I have an iPhone X. Spotify app lists all playlists alphabetically. I’d like to sort by most recent? How do I make this change?

  • Newbie
  • I have an iPhone X. Spotify app lists all playlists alphabetically. I’d like to sort by most recent? How do I make this change? 
  • ab-995
  • Composer
  • 683 Views
  • 1 replies
  • 0 likes
  • 683 Views
  • 1 replies
  • 0 likes