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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37166 Views
  • 15 replies
  • 36 likes
  • 37166 Views
  • 15 replies
  • 36 likes

Can't play a specific song posted to Facebook

A friend of mine is trying to play songs I post on Facebook, but when he clicks on the link to open in the Spotify App it takes him to the album to shuffle play, but won't play the specific song. My account is linked to Facebook but his is not and he...

  • Casual Listener
  • A friend of mine is trying to play songs I post on Facebook, but when he clicks on the link to open in the Spotify App it takes him to the album to shuffle play, but won't play the specific song. My ...
  • Luke
  • Spotify Star
  • 539 Views
  • 1 replies
  • 0 likes
  • 539 Views
  • 1 replies
  • 0 likes

Back button replaced with like/dislike on IOS lock screen

A couple days ago I could click on my lock screen on my iPhone X running version 11.2.5 with the previous version of the spotify app and there was a Back, Play, and Forward button. Also I could drag the play bar forward or back to skip ahead in the s...

  • Newbie
  • A couple days ago I could click on my lock screen on my iPhone X running version 11.2.5 with the previous version of the spotify app and there was a Back, Play, and Forward button.  Also I could...
  • 731 Views
  • 0 replies
  • 1 likes
  • 731 Views
  • 0 replies
  • 1 likes

Spotify is logged into the wrong Facebook on my iPhone.

Hi, Sportify on my laptop is great but i'm having issues on my iphone. I accidently logged into spotify with my work facebook on my phone. Now when I try to log into spotify on my phone it says "You previously logged in to spotify using facbook. Woul...

  • Newbie
  • Hi,   Sportify on my laptop is great but i'm having issues on my iphone. I accidently logged into spotify with my work facebook on my phone. Now when I try to log into spotify on my phone it s...
  • 278 Views
  • 0 replies
  • 0 likes
  • 278 Views
  • 0 replies
  • 0 likes

Shuffle Playback

Hello CommunityI am CiroI have a problem, I've just entered the spotify world.When I try to play in a causal mode a playlist is all right, but when I add another playlist in the queue this is not played randomly but in normal order, of course I have ...

  • Newbie
  • Hello Community I am Ciro I have a problem, I've just entered the spotify world. When I try to play in a causal mode a playlist is all right, but when I add another playlist in the queue this is n...
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

Spotify does not work with mobile data

Hello, I am having trouble with my Spotify on mobile data. Apparently whenever I want to listen to Spotify with cellular data it says "Spotify is offline" and "No internet connections". I have tried:-reinstall spotify-restart my phone-log in and out ...

  • Newbie
  • Hello,  I am having trouble with my Spotify on mobile data. Apparently whenever I want to listen to Spotify with cellular data it says "Spotify is offline" and "No internet connections".  ...
  • Marquez03
  • Casual Listener
  • 46016 Views
  • 10 replies
  • 13 likes
  • 46016 Views
  • 10 replies
  • 13 likes

Premium tag against tracks?

I've noticed that in the latest version of the iOS beta spotify app (844600721) there's a premium flag against most of the tracks. This flag wasn't there in the previous public release, even on a premium subscription, nor is it in the desktop app. I ...

  • Casual Listener
  • I've noticed that in the latest version of the iOS beta spotify app (844600721) there's a premium flag against most of the tracks. This flag wasn't there in the previous public release, even on a p...
  • user-removed
  • Not applicable
  • 564 Views
  • 1 replies
  • 0 likes
  • 564 Views
  • 1 replies
  • 0 likes

Solved!! For Spotify Beginner: Tutorial Videos (iOS)

Let's check out: https://open.spotify.com/show/7ucqY6gEYxxzf0VrBV0iNb?si=_V7pVPhKTXuUwcwAtsmKTA

  • Visitor
  • Let's check out: https://open.spotify.com/show/7ucqY6gEYxxzf0VrBV0iNb?si=_V7pVPhKTXuUwcwAtsmKTA
  • user-removed
  • Not applicable
  • 489 Views
  • 1 replies
  • 0 likes
  • 489 Views
  • 1 replies
  • 0 likes

stream!

hi! if i’m listening a downloaded song with spotify premium, does it count as a stream? IT’S URGENT!!

  • Casual Listener
  • hi! if i’m listening a downloaded song with spotify premium, does it count as a stream? IT’S URGENT!! 
  • Hangie
  • Regular
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Podcast loses position when I change audio output

When I resume playing a podcost and connect to a bluetooth deviuce or stream to my xbox one, the podcast starts all over and loses my position. If I play back to the same audio output I used last time, it keeps it. Anyone else have this or a fix? Loo...

  • Casual Listener
  • When I resume playing a podcost and connect to a bluetooth deviuce or stream to my xbox one, the podcast starts all over and loses my position. If I play back to the same audio output I used last tim...
  • ThousandEyes
  • Casual Listener
  • 1005 Views
  • 4 replies
  • 6 likes
  • 1005 Views
  • 4 replies
  • 6 likes

stream audio!!

Hi everyone!is the stream valid even if is the volume of my computer low but that of Spotify is loud???

  • Casual Listener
  • Hi everyone!is the stream valid even if is the volume of my computer low but that of Spotify is loud??? 
  • 310 Views
  • 0 replies
  • 0 likes
  • 310 Views
  • 0 replies
  • 0 likes

Solved!! Spotify won't stream via bluetooth

I have spotify premium. Been streaming via bluetooth in my car fine for sometime now. Drove to dinner listening to spotify...couldn't on the way home. Spotify plays, but music is output to the Iphone speakers vs. bluetooth (and over car stereo). I ca...

  • Regular
  • I have spotify premium.  Been streaming via bluetooth in my car fine for sometime now.  Drove to dinner listening to spotify...couldn't on the way home.  Spotify plays, but music is ou...
  • Miray
  • Newbie
  • 245856 Views
  • 11 replies
  • 6 likes
  • 245856 Views
  • 11 replies
  • 6 likes

iOS : playlist view is broken

Line breaks cause unreadable text in playlists.Spotted on iOS iPhone 6s:Navigate to any playlist. if there's a line break - when titles or artist names wrap in two or three lines, the layout looks broken. If it happens with more songs, it is impossib...

fullsizeoutput_16b6.jpeg
  • Roadie
  • Line breaks cause unreadable text in playlists. Spotted on iOS iPhone 6s: Navigate to any playlist. if there's a line break - when titles or artist names wrap in two or three lines, the layout look...
  • tamtitam
  • Roadie
  • 523 Views
  • 1 replies
  • 0 likes
  • 523 Views
  • 1 replies
  • 0 likes

Spotify Can't Recognize Mobile Provider

Hi! Can you please help me? I am trying to register to the Spotify Premium 129 and intends to pay via mobile/load. But under the payment option, there is no option for mobile payment. I tried editing my profile and included my mobile number, but when...

  • Newbie
  • Hi! Can you please help me? I am trying to register to the Spotify Premium 129 and intends to pay via mobile/load. But under the payment option, there is no option for mobile payment. I tried editing...
  • JHERSONJAKE
  • Newbie
  • 1314 Views
  • 4 replies
  • 0 likes
  • 1314 Views
  • 4 replies
  • 0 likes

How can I delete my Starred ( Favourite ) list?

I had a Starred list with more than 100 000 songs that I deleted on my laptop. But it´s still there on my iPhone. The only way to delete songs from the starred list on my iPhone is to take them away one at the time - but I want to delete the whole St...

  • Casual Listener
  • I had a Starred list with more than 100 000 songs that I deleted on my laptop. But it´s still there on my iPhone. The only way to delete songs from the starred list on my iPhone is to take them away ...
  • FaresKheir
  • Newbie
  • 8532 Views
  • 6 replies
  • 0 likes
  • 8532 Views
  • 6 replies
  • 0 likes

streaming

hi! how can i understeand how much times i streamed a song? 

  • Casual Listener
  • hi! how can i understeand how much times i streamed a song? 
  • user-removed
  • Not applicable
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Solved!! Accidentally hit Thumbs Down button

I accidentlally hit the thumbs down button on the Spotify Radio and was wondering if there was a way to view the list of songs/artitst that have been given the thumbs down or up; this is an artist I hope to find more music on but cannont recall their...

  • Newbie
  • I accidentlally hit the thumbs down button on the Spotify Radio and was wondering if there was a way to view the list of songs/artitst that have been given the thumbs down or up; this is an artist I ...
  • user-removed
  • Not applicable
  • 88849 Views
  • 188 replies
  • 72 likes
  • 88849 Views
  • 188 replies
  • 72 likes

"Played" Status on Podcasts Not Retaining

Since updating yesterday, I'm noticing that not only does the "Played" status not retain on a pdcast I've completed listening to, but the current spot in the podcast, if stopped in the middle, resets to the beginning when going back. This is essentia...

  • Casual Listener
  • Since updating yesterday, I'm noticing that not only does the "Played" status not retain on a pdcast I've completed listening to, but the current spot in the podcast, if stopped in the middle, resets...
  • 312 Views
  • 0 replies
  • 0 likes
  • 312 Views
  • 0 replies
  • 0 likes

No radio button on IOS

Hey I downloded spotify on windows/iphone and created a premium account and the radio option is missing on my iphone (ios 9), it does exist on my desktop software. Please advise,thanks

  • Newbie
  • Hey   I downloded spotify on windows/iphone and created a premium account and the radio option is missing on my iphone (ios 9), it does exist on my desktop software.     Please ad...
  • Knifenut
  • Casual Listener
  • 580 Views
  • 1 replies
  • 1 likes
  • 580 Views
  • 1 replies
  • 1 likes

Skipping Tracks/Fast forwarding songs

Everytime I try to play a playlist/Song on Spoyify it constantly skips through the playlist and wont play the song ive chosen. If a song actually plays its like im holding the forward button, so skips through the whole song. This has been a recurring...

  • Newbie
  • Everytime I try to play a playlist/Song on Spoyify it constantly skips through the playlist and wont play the song ive chosen. If a song actually plays its like im holding the forward button, so skip...
  • liamtibke
  • Regular
  • 1006 Views
  • 1 replies
  • 0 likes
  • 1006 Views
  • 1 replies
  • 0 likes