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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

mubashiriqbal

Regular

43891 Views

44 replies

10 likes

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  • 44 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

109425 Views

116 replies

13 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1668 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

mubashiriqbal

Regular

302015 Views

62 replies

16 likes

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  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

127970 Views

19 replies

38 likes

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VMware Virtual Platform

Hola! Actualice mi Spotify y empezó a tener problemas. Me aparece algo llamado VMware Virtual Platform y no puedo escuchar mis canciones, se cambian en automático a los 30 segundos. ¿alguien podría decirme porqué? ¿Cómo eliminó esa opción de devices?

Newbie

Hola!  Actualice mi Spotify y empezó a tener problemas. Me aparece algo llamado VMware Virtual Platform y no puedo escuchar mis canciones, se cambian en automático a los 30 segundos.   ¿...

455 Views

0 replies

1 likes

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  • 1 likes

Spotify Issues on iPad Pro multitask / split screen

Good Day, Happy that Spotify is working on my iPad pro, however, I can't get it to split screen with my web browser. Is this a known issue? Thank you, Ryan

Casual Listener

Good Day,   Happy that Spotify is working on my iPad pro, however, I can't get it to split screen with my web browser. Is this a known issue?    Thank you,    Ryan 

Carol64

Music Fan

4594 Views

7 replies

14 likes

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  • 7 replies
  • 14 likes

Charts arent loading

Hi, I just want to know why charts are not viewable on my iphone 6 running ios 9.3.5 with the latest version of Spotify? It was working before, but suddenly they arent loading. I beliave everything else is working fine. If I’m going to pay for music ...

Newbie

Hi,   I just want to know why charts are not viewable on my iphone 6 running ios 9.3.5 with the latest version of Spotify? It was working before, but suddenly they arent loading. I beliave eve...

869 Views

0 replies

0 likes

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Undo "forget device"

I accidently hit the "forget device" button on the "connect my device" page. Spotify forgot my Google Home (chromecast audio), and now I cant find any way to connect to it again. I need help to undo the "forget device". I have tried to log out and in...

Newbie

I accidently hit the "forget device" button on the "connect my device" page. Spotify forgot my Google Home (chromecast audio), and now I cant find any way to connect to it again. I need help to undo ...

2375 Views

0 replies

1 likes

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  • 0 replies
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Music not apperaring

I got the notification saying I am unable to add more songs for offline use, but any songs I add now will not appear in songs. Is there away to add more music to my songs without it being for offline use but keeping my existing music.

Newbie

I got the notification saying I am unable to add more songs for offline use, but any songs I add now will not appear in songs. Is there away to add more music to my songs without it being for offline...

387 Views

0 replies

0 likes

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Solved!! Playlist position

I was wondering if anyone knows how to make my playlist higher up on the list? I created my “BŁÜ $iDE” as my first playlist and because it’s my favorite music genre, I add songs to that more than any other. Because it was the first one, it’s at the v...

Casual Listener

I was wondering if anyone knows how to make my playlist higher up on the list? I created my “BŁÜ $iDE” as my first playlist and because it’s my favorite music genre, I add songs to that more than any...

gardjosh668

Casual Listener

1382 Views

2 replies

0 likes

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Spotify randomly stops playing music

Does anyone share the same problem? Spotify just randomly stops playing music when my phone is connected to an external speaker (Bluetooth). That's so annoying...please help me!

Newbie

Does anyone share the same problem? Spotify just randomly stops playing music when my phone is connected to an external speaker (Bluetooth). That's so annoying...please help me!

user-removed

Not applicable

909 Views

1 replies

0 likes

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Search function not working

I'm using Spotify on my iPhone 7 and when I try to search of a song or artist I get a message that says "An Error Occured" with a Try Again button. When I press the Try Again button, nothing happens. I am a premium member. I've tried uninstalling the...

Newbie

I'm using Spotify on my iPhone 7 and when I try to search of a song or artist I get a message that says "An Error Occured" with a Try Again button. When I press the Try Again button, nothing happens....

Zogay

Newbie

2061 Views

2 replies

0 likes

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Update 8.4.49.364 Issues

The new update that happened to my phone yesterday (4/19/18) totally **bleep** up my spotify app experience on my iphone.My radio stations are gone and the radio feature isn't available anymore and i can't access it on the app. I deleted the app and ...

Casual Listener

The new update that happened to my phone yesterday (4/19/18) totally **bleep** up my spotify app experience on my iphone. My radio stations are gone and the radio feature isn't available anymore and...

Cherrie

Casual Listener

1987 Views

5 replies

2 likes

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  • 5 replies
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Solved!! An error occurred

Keep getting this message when I try to search. Still plays music but can’t search anything. Tried restarting phone and app, turned airplane mode on and off (this solved it for about 10 mins but doesn’t fix it this time) tried turning off wifi and I ...

Newbie

Keep getting this message when I try to search. Still plays music but can’t search anything. Tried restarting phone and app, turned airplane mode on and off (this solved it for about 10 mins but does...

Keanu_C

Community Legend

1419 Views

1 replies

0 likes

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  • 1 replies
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Iphone 6S - constantly pausing and replays while i'm walking.

When I am walking, listening on my headphones, spotify constantly pauses and replays. The app is up to date and I am running IOS 11.3.1. This issue happened on two Iphone 6S, I thought my first phone was the issue because the screen was cracked. Sinc...

Newbie

 When I am walking, listening on my headphones, spotify constantly pauses and replays.  The app is up to date and I am running IOS 11.3.1.  This issue happened on two Iphone 6S, I thou...

zayevans

Casual Listener

728 Views

1 replies

0 likes

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How to view all downloaded songs

Hello.Where can I see all of my downloaded songs? I know i have thousands of them, but I wanted to see where all of them are. I don´t want to save each one of them to a playlist as that would take forever. Thanks

Newbie

Hello. Where can I see all of my downloaded songs? I know i have thousands of them, but I wanted to see where all of them are. I don´t want to save each one of them to a playlist as that would take ...

zayevans

Casual Listener

2010 Views

1 replies

0 likes

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Solved!! Lock screen song time

The bar that shows how much of the song has already played stays at 0:00 and never moves. Nor does the dot. In the screen cap, this song has already been playing for about a minute. I tried deleting and reinstalling but that didn’t do anything.

Casual Listener

The bar that shows how much of the song has already played stays at 0:00 and never moves. Nor does the dot. In the screen cap, this song has already been playing for about a minute. I tried deleting ...

Buradori1

Casual Listener

1424 Views

2 replies

0 likes

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  • 2 replies
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Search Function Not Working

Every time I attempt to search for something, I'm met with 'Error: Please Try Again'. I have tried reinstalling the app, logging out and back in, and restarting my iPad. I also don't believe it's a space problem because I have 3.6GB left. Can someone...

Regular

Every time I attempt to search for something, I'm met with 'Error: Please Try Again'. I have tried reinstalling the app, logging out and back in, and restarting my iPad. I also don't believe it's a s...

wileywoman

Casual Listener

4870 Views

12 replies

6 likes

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  • 12 replies
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Still No Podcast on iPad

I am surprised that you still cannot play podcasts from the Spotify app on an iPad. I know some people will say open it on an iPhone and play it on your iPad, but that only works if you have an iPhone. Not to mention that if I can play podcasts in Sp...

Newbie

I am surprised that you still cannot play podcasts from the Spotify app on an iPad. I know some people will say open it on an iPhone and play it on your iPad, but that only works if you have an iPhon...

iamkeebler

Newbie

1072 Views

1 replies

0 likes

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  • 1 replies
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Podcasts arn't being updated on Spotify with the same frequency as Apple

I'm a new user and want to use Spotify for all my listening but can't with this issue. Two of my regular podcasts - "The Daily" and "Up Next" aren't being updated the day that new episodes are being release. I can go to Apple podcasts and see that th...

Newbie

I'm a new user and want to use Spotify for all my listening but can't with this issue.  Two of my regular podcasts - "The Daily" and "Up Next" aren't being updated the day that new episodes are ...

379 Views

0 replies

1 likes

  • 379 Views
  • 0 replies
  • 1 likes

Hello, My Spotify will not let me search/download new songs. I am a premium member.

Hello, My Spotify will not let me search/download new songs. I am a premium member. This has been going on for about 2 weeks now. When I go to search for a new song it says “An error occurred” and “Try again”. It only seems to work when I’m using mob...

Newbie

Hello, My Spotify will not let me search/download new songs. I am a premium member. This has been going on for about 2 weeks now. When I go to search for a new song it says “An error occurred” and “T...

mradamoff

Newbie

617 Views

2 replies

0 likes

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  • 2 replies
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Songs are skipping/sound out of synch

Hi, I've been dealing with an issue on when playing back songs on my iPhone on both wired and wireless headphones. On most of my songs, saved or streamed, they'll start out sounding okay, but will decay into an out of synch/corrupted sound similar to...

Casual Listener

Hi, I've been dealing with an issue on when playing back songs on my iPhone on both wired and wireless headphones. On most of my songs, saved or streamed, they'll start out sounding okay, but will de...

2664 Views

0 replies

0 likes

audio
iOS
out-of-synch
skipping
  • 2664 Views
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How to see time course the whole time?

I want to see the whole time the time course of a music number when playing.Does anyone know?Thankyou very much,Wouter

Newbie

I want to see the whole time the time course of a music number when playing. Does anyone know? Thankyou very much, Wouter

Bethany_Dawn

Community Legend

601 Views

1 replies

0 likes

  • 601 Views
  • 1 replies
  • 0 likes