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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30705 Views

40 replies

9 likes

  • 30705 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95430 Views

115 replies

12 likes

Other
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  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1037 Views

0 replies

0 likes

iOS
  • 1037 Views
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293861 Views

60 replies

15 likes

  • 293861 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123765 Views

19 replies

38 likes

  • 123765 Views
  • 19 replies
  • 38 likes

Switching view from songs by album to all songs

Hi. Until this afternoon I could see all songs by going to library > songs. I could then play all songs and shuffle all songs. I’ve done something and now I see songs listed by album. I can’t play all songs, only songs from one album at a time. How d...

Casual Listener

Hi. Until this afternoon I could see all songs by going to library > songs. I could then play all songs and shuffle all songs. I’ve done something and now I see songs listed by album. I can’t play...

Clumsy1974

Casual Listener

916 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Spotify Running disappeared

Opened Spotify this morning and under BROWSE > GENRES, Running is missing. When I search for running, it brings up the genre, but not as it normally does - no Spotify originals and no way to choose tempo. Help!

Regular

Opened Spotify this morning and under BROWSE > GENRES, Running is missing. When I search for running, it brings up the genre, but not as it normally does - no Spotify originals and no way to choos...

jozmaz

Newbie

33139 Views

21 replies

14 likes

  • 33139 Views
  • 21 replies
  • 14 likes

There’s no browse button

I’ve tried updating it, uninstalling Spotify and then reinstalling it but the browse button won’t come back

Newbie

I’ve tried updating it, uninstalling Spotify and then reinstalling it but the browse button won’t come back

MattSuda

Spotify Star

779 Views

1 replies

0 likes

  • 779 Views
  • 1 replies
  • 0 likes

When will previous users get the new update?

So, i made a new account to try out the new update, but I'm still waiting on my established profile to get updated with the new interface. When will previous free users see the update instead of the brand new users?

Regular

So, i made a new account to try out the new update, but I'm still waiting on my established profile to get updated with the new interface. When will previous free users see the update instead of the ...

MattSuda

Spotify Star

542 Views

1 replies

0 likes

  • 542 Views
  • 1 replies
  • 0 likes

Does Spotify works on ipod

I’m new to the Spotify I already got it on my iPhone I’m planning to get it for my iPod touch that I planned to get in just wondering will it work without wifi and does the account I got no when I registered the iPod have the same playlists

Newbie

I’m new to the Spotify I already got it on my iPhone I’m planning to get it for my iPod touch that I planned to get in just wondering will it work without wifi and does the account I got no when I re...

MattSuda

Spotify Star

25672 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Library synchronization (phone and PC)

Hi, how to sync my library in phone with library in PC ? I found new music and i saved songs in library on my phone and i don't have this music in library on my PC, how to sync both ? i would like to save songs in library on phone and PC at the same ...

Visitor

Hi, how to sync my library in phone with library in PC ? I found new music and i saved songs in library on my phone and i don't have this music in library on my PC, how to sync both ? i would like to...

MattSuda

Spotify Star

1247 Views

1 replies

1 likes

  • 1247 Views
  • 1 replies
  • 1 likes

My playlist is gone

Hey! I need some help. I updated Spotify earlier today and had to log in again. Now all my playlists have disappeared.. I tried checking the place to restore my playlists, but I can’t seem to find them there either?

Visitor

Hey! I need some help. I updated Spotify earlier today and had to log in again. Now all my playlists have disappeared.. I tried checking the place to restore my playlists, but I can’t seem to find th...

MattSuda

Spotify Star

527 Views

1 replies

0 likes

  • 527 Views
  • 1 replies
  • 0 likes

Facebook login is not working

I can't login with Facebook on the Spotify app on my iPhone. I can login with email tho. But when I try with Facebook, it loads and disappear. Help please.

Newbie

I can't login with Facebook on the Spotify app on my iPhone. I can login with email tho. But when I try with Facebook, it loads and disappear. Help please. 

MattSuda

Spotify Star

600 Views

1 replies

0 likes

  • 600 Views
  • 1 replies
  • 0 likes

New updates

I am a consistent user of this app and have never purchased premium I got the masters update on my phone and find it very hard to use. Only 1 out of 5 of all my albums have saved and I can’t find any songs. I also can’t access my friends account to f...

Casual Listener

I am a consistent user of this app and have never purchased premium I got the masters update on my phone and find it very hard to use. Only 1 out of 5 of all my albums have saved and I can’t find any...

MattSuda

Spotify Star

615 Views

1 replies

0 likes

  • 615 Views
  • 1 replies
  • 0 likes

Your Music is gone

Where did the “Your Music” section go? It is nowhere to be found with the new update. If I knew this before I wouldn’t have updated and would’ve screenshotted the names of all my songs before updating.

Newbie

Where did the “Your Music” section go? It is nowhere to be found with the new update. If I knew this before I wouldn’t have updated and would’ve screenshotted the names of all my songs before updatin...

MattSuda

Spotify Star

550 Views

1 replies

1 likes

  • 550 Views
  • 1 replies
  • 1 likes

Saved songs

So I had a bunch of saved music under “songs” but then my app got updated a couple hours ago and I can’t find any of my saved music. There’s a favorites playlist but barely any of my songs are there. How do I find all my saved songs???

Newbie

So I had a bunch of saved music under “songs” but then my app got updated a couple hours ago and I can’t find any of my saved music. There’s a favorites playlist but barely any of my songs are there....

MattSuda

Spotify Star

1293 Views

1 replies

1 likes

  • 1293 Views
  • 1 replies
  • 1 likes

Can't find saved songs?

Hello, So the new spotify update is really confusing. I had saved a bunch of music and I can't find out where they all went. Only 25% are in the 'Favorites' playlist. There's no library or anything... just playlists.

Visitor

Hello,   So the new spotify update is really confusing. I had saved a bunch of music and I can't find out where they all went. Only 25% are in the 'Favorites' playlist. There's no library or a...

MattSuda

Spotify Star

24017 Views

2 replies

6 likes

  • 24017 Views
  • 2 replies
  • 6 likes

Saved Songs

Hi, spotify community I am a non-premium user and with the update that recently came out I am having trouble finding my saved songs on my iphone. I listen to all my songs under "saved" and not under a playlist. If any one has any tips or ideas where ...

Casual Listener

Hi, spotify community I am a non-premium user and with the update that recently came out I am having trouble finding my saved songs on my iphone. I listen to all my songs under "saved" and not under ...

MattSuda

Spotify Star

738 Views

1 replies

0 likes

  • 738 Views
  • 1 replies
  • 0 likes

Solved!! Missing Tabs

I seem to be missing the “browse” tab and the “radio” tab. Does anyone know how I can fix this?

Regular

I seem to be missing the “browse” tab and the “radio” tab. Does anyone know how I can fix this?

MattSuda

Spotify Star

3398 Views

2 replies

0 likes

  • 3398 Views
  • 2 replies
  • 0 likes

Solved!! Browse + Radio Tabs

I downloaded Spotify but I don't have the browse and radio tabs on the bottom. How could I fix this?

Casual Listener

I downloaded Spotify but I don't have the browse and radio tabs on the bottom. How could I fix this?   

MattSuda

Spotify Star

1979 Views

4 replies

0 likes

  • 1979 Views
  • 4 replies
  • 0 likes

iPhone doesn't show downloads

Hey guys, i use spotify premium on my iphone and i am wondering why i don't have a "list" which is called downloads in my libraby.My colleague has exactly the same phone, the same spotify version and he has got the option to choose "downloads" when h...

Casual Listener

Hey guys,   i use spotify premium on my iphone and i am wondering why i don't have a "list" which is called downloads in my libraby. My colleague has exactly the same phone, the same spotify ...

MattSuda

Spotify Star

5266 Views

14 replies

0 likes

  • 5266 Views
  • 14 replies
  • 0 likes

Solved!! Download folder no longer in library

Hi! I have been a premium user for quite a while now and the download festure has been a life saver. Just recently though, I noticed the download folder gone in my library, it used to be where albums, songs, and other stuff was. I REALLY liked being ...

Newbie

Hi! I have been a premium user for quite a while now and the download festure has been a life saver. Just recently though, I noticed the download folder gone in my library, it used to be where albums...

MattSuda

Spotify Star

2813 Views

3 replies

3 likes

  • 2813 Views
  • 3 replies
  • 3 likes

"Downloads" folder missing

Downloads folder isn't showing. I know I can filter downloaded playlist and albums. It just not that usable for me. Songs from playlist are displayed in albums section, so I have like 3x of downloaded albums. Downloads had great finished layout, with...

Newbie

Downloads folder isn't showing. I know I can filter downloaded playlist and albums. It just not that usable for me. Songs from playlist are displayed in albums section, so I have like 3x of downloade...

MattSuda

Spotify Star

1222 Views

6 replies

0 likes

  • 1222 Views
  • 6 replies
  • 0 likes

"Downloads" option disappeared from app!

Hi there, I recentlly upgrade my phone (5c to SE) and reinstalled the Spotify app. However, the 'downloads' option on the 'your library' tab is missing (screenshot attached). I have tried reainstalling, with no luck, was wondering if anyone could hel...

Newbie

Hi there,   I recentlly upgrade my phone (5c to SE) and reinstalled the Spotify app. However, the 'downloads' option on the 'your library' tab is missing (screenshot attached).   I have...

MattSuda

Spotify Star

3676 Views

2 replies

2 likes

  • 3676 Views
  • 2 replies
  • 2 likes

Solved!! Where has my downloads folder disappeared to?

It suddenly disappeared a couple of days ago and isn’t showing up on my desktop (Mac) either?

Newbie

  It suddenly disappeared a couple of days ago and isn’t showing up on my desktop (Mac) either?        

MattSuda

Spotify Star

5011 Views

3 replies

1 likes

  • 5011 Views
  • 3 replies
  • 1 likes