Spotify Connect Sets Volume to Max

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Spotify Connect Sets Volume to Max

zeegeek
Regular

I use Spotify on my iPad Mini to control Beoplay A9 using Connect. Sometimes when I close the Spotify app and reopen it while the songs are playing, it sets the Connect volume to max automatically after detecting the device. I have been scared the hell out of me by this more than a handful of times. Now I am worried that my A9 is going to break soon because of this.

 

Really appreciate if someone at Spotify could look into this. The app should NOT change the volume when it reconnects to device, or at the very least set the default to MINIMUM.

 

Thanks in advance.

2 ACCEPTED SOLUTIONS
Solution!

user-removed
Not applicable

I resolved the issue with my reciever (Onkyo tx-nr414 or ht-r758) by 're-applying' the latest firmware (so basically the update that adds the Spotify Connect stuff).

 

I know it doesn't make sence, but it did resolve the issue for me. Ever since I did that, I NEVER had the issue again.

 

 

View solution in original post

Solution!

modz
Regular

The Spotify Connect bug ARE solved permanently:

 

Shouldn't it ring a bell if you check the thread start date (2014-07-14) and how many times the Spotify team has helped you guys on this matter? -or at least commented that they are looking into it? Seriously we are now in 2017 as of in 1 day!

 

They really don´t care and do know about this bug (we are using their own forum!). Deal with it! I write this mail because I care. They don´t - I do! 

 

The solution would be rather simple and permanently fixed by: taking away the audio controller from the Spotify app and leave it to the stereo volume itself if you play through Connect. All of you can´t seriously continue to use a product that might damage your own or even worse your childrens hearing right?

 

Everyone knows that from day 1 Spotify has never launched or tweaked anything based on user feedbacks. Thats their weak point; they are a «growth company» with focus on just that. Growing fast. Why is it that just because they were one of the «first» brands on the streaming music scene that people don´t try out some of the others? What will it take? Permanent tinnitus for you or worse your children, hearing loss or perhaps that you kill one of your pets? I seriously must say I am baffled that people still comment on this bug as if it will be fixed almost 3 years later in a still open and unanswered thread IN THEIR OWN FORUM! As you can read in my previous posts it is even more frightening that the Connect app works from outside your house. CAN YOU IMAGINE if you set this bug off while being away without knowing??? Your children being home alone after school etc? Come on - use your head! I write this because I CARE, I live with tinnitus and hearing loss every day and boy: if I can just save one soul from not repeating my mistakes I am very happy indeed. 

 

If you want the Connect features just plug in the Google ChromeCast Audio dongle and you have it all! You then can set your HIFI volume to X (for example 50%) and use the ChromeCast Audio volume slider on your phone from 0% to 50% (Max allowed from HIFI). AND you can then still use your phone / tablet for everything else while the music is playing: JUST like Connect was intended to do. Both Tidal and Google Music with a lot of other audio apps like TuneIn etc support ChromeCast and probably many more. Spotify even supports it but seriously? WILL YOU CONTINUE TO USE SPOTIFY??? As long as connect are paired it is «a time bomb» and an accident bound to happen. Maybe not from your phone but from one of your kids, etc. You CAN block Connect in your router firewall (if it supports it - read my earlier posts) but again SERIOUSLY STOP USING SPOTIFY!

 

Apple Music, Tidal HIFI or Google Music. They all have their strengths and weaknesses but for me Google Music not only let me enjoy my music safely without being scared of seeing more of this «go to max volume» **bleep** but even seems better overall as a service, and the app is as snappy and stable as the Spotify app. There are also 3rd party players on your Mac / PC if you prefer it to listening through the browser. I have some HIFI speakers connected to ChromeCast Audio dongles, some I use with bluetooth (from my iPad) and some with Airplay. 

 

I swapped to Google Music a long time ago and haven´t looked back. The radio part of Google Music (Radio stations based on songs) are also wonderful. Simple app, and better yet: able to upload my vinyls and old CD gems missing from the streaming library automatically - fantastic!

 

The best part of Spotify not caring is that I can write a mail like this in their own forum suggesting that people leave their product for lack of supporting their own community. THEY DO NOT CARE!

 

Be smart, avoid Spotify! -I will from now on unsubscribe to further mails on this topic as for me it is resolved permanently and safely for my family and my self by ditching Spotify. Be smart - preventive health actions are the only way to save your hearing when it comes to Spotify Connect by disconnecting! If enough people do just this THEY WILL CARE!

 

Have a wonderful 2017!

View solution in original post

119 Replies

Ska640
Newbie

I have the same issue with Bowers&Wilkings Zeppelin wireless and Spotify connect. I’ve uppgraded from a IPhone 5S to a 6S but the problem remains for me, Never happens to my boyfriend though, even on same Spotify acocunt, wi-fi and speaker. Super weird. And as all of you said - It scares the **bleep** out of me. Almost started crying the first time haha. 

 

BUT - what I have not seen anyone of you write that I experience is that I cannot lower the volume again when it is at max. I press down the volume with my full power and the volume bar struggles back and forth but eventually ”it” wins every time and ends up at maximum again.. Is this only for me??

 

I really need a solution for this because I will die from an heart attack soon..

crabello
Newbie

I have found out that the Music volume settings in iOs do matter. If you go to Settings > Music and set a limit to the volume (e.g. de EU setting at 70%), I found out Spotify Connect uses that setting (it was at 100% before). I have tested it and it certainly changes. So, set this volume to 50% and you won't be suprised. Redicolous it has to work this way. Deezer does not have this problem.

nicbex
Casual Listener
I think it would continue to increase for me as well, however it raised so fast for me so the only thing I had left beside waiting for my speakers to blow was to throw myself on the power button of the receiver. Since Spotify ignores the issue I think I'll switch to Apple Music, bought a new receiver just to get good wireless playback and now I don't dare to use it.

mgoblue62
Casual Listener

Just adding my + to this.  All latest software and firmware.  Spotify Connect with Denon AVR-X3200W.  Has been like this since I started with Spotify.  Sad customer focus. (Why is this topic marked Solved?)

sickofbugs
Newbie

What is the best alternative to Spotify?

We run IOS in the house - woud google music be a possibility? - same price (in Denmark)

nicbex
Casual Listener

This is NOT SOLVED and a HUGE PROBLEM. I just played Spoticy Connect on my DN1080 and I was pretty sure that Spotify Connect blew my speakers when the volume exploded to 100 before I had the time to reach the receiver. This could seriously both damage the hardware, speakers and potentially even the receiver, as well as the hearing of people and animals. How come that Spotify ignores this issue?

 

I'm willing to change to Apple Music or similar if needed.

dflachbart
Music Fan

It's as funny as sad... Somehow I still get notifications on this thread, and was just looking at my post from almost 4 years ago, when I started experiencing the same issue. Unbelievable that they still haven't fixed it. Glad that I made the switch to Apple Music soon after - certainly looks like it was the right decision, and I never looked back.

Danandtiff
Newbie

3 times last night using Spotify connect on my iPhone 6s plus, the volume was switched to max volume on my Marantz SR6012.  AND ONE OF THOSE TIMES IT BLEW MY TWEETER!!!!! On one of my Paradigm Studio 100’s.

we also had small children in the room.  It scared the dickens out of everyone and probably hurt some of the kids hearing.

if Spotify doesn’t fix this, I will be looking to switch to a different streaming option.

UNACCEPTABLE

Fenr
Newbie

So, 3.5 years later, there's still no fix to this? The volume just got breath-taking, I hope my poor speakers didn't collapse like I almost did.

 

Brand new Yamaha RX-V781 receiver with latest firmware. My girlfriend was playing Spotify Connect, accidently tabbed to Spotify on her MacBook and BOOOOOOOOM!!!! Appartment almost exploded. First thing ever to have seriously gotten me to think about canceling my Spotify Premium subscription and try another music platform.

 

Why on earth is the topic marked as Solved?

McProseph
Newbie

I just had this issue on 11/24/2017 and it was fixed by a simple log out of Spotify and log back in, hope this helps someone 😄

 

- Cheers

user-removed
Not applicable

Just had this happen. Used the Spotify iOS app to connect to my Yamaha RX-V681 A/V receiver. I was playing music for about 5 minutes and a phone call came through which for some reason caused the volume on the A/V receiver to go to max, without my even touching the phone.

 

Ironically the phone was in "do not disturb" mode at the time, so you'd think that, if anything the Spotify app would muted the audio on the A/V receiver when the call came through, rather than setting it to max volume.

 

My eardrums are still ringing!

Jancerveny
Newbie
Hi there. I've bought a Yamaha V683 two weeks ago (so yes, I can't send it back anymore). Have you had any success with resolving your issue?

I could only set the max volume to -30, but maaaan, that's still waaay tooo loud!

Unlike other unfortunate people here, I didn't blow my speakers (av receiver is 80w, speakers are 200w), but jeez.

My issue occurs always when I switch my BT headphones on - then the AV receiver shortly blips the volume of the playing song to the max, before it switches over to the headphones. It also randomly happens when switching between two iphones, although not too often. This used to happen with our previous Sonos setup (hence I'm writing here), although RARELY - and Sonos is not too powerful at its max.

Seeing that this thread has been going on for years, and having just updated the v683 firmware to no avail, I guess it's time to abandon the ship.

I suppose other services don't have this issue? I've been quite happy with Tidal some time ago, but couldn't get over their small music catalog (I'm listening to german folk metal for instance) and lacking music suggestion features. I don't quite like Apple music. Is Google music any better? But then I have to get the dongle?

This is just so annoying. My girlfriend is laughing at me and I look like an incompetent fool. I made her switch from plug and play Sonos (because I hated the home cinema sound), had her buy Yamaha's multiroom, and install all the Yamaha apps, and now I need to tell her to stop using Spotify?! And frankly, I miss the ease of Sonos... so badly! It shouldn't be this complicated - it's enough that you have to find the right receiver and speaker combo, and then install all the wiring on the wall...

Ibah
Regular
I had it as wel..with my onkyo. Now its fixed somehow. You might be able to use a bt dongle.. or somethimg cheap between phone and final amp to resolve the issue. Else just try other streaming options

modz
Regular

I am a tad surprised that people do not protest more against the leading digital music service after experiencing hands on this bug, and even worse: keep on using their services (!?!?!?). The point is not "now it seems to be fixed"; the point is "can I be sure it is fixed and does not happen again with small children and animals in the home?". No you cannot. It is a closed code snippet they use so we have no "open source" way of really knowing what goes on. AND is this our job as subscribers?

 

Deezer for me is the Spotify killer for sure. Simpler, cleaner design, great compatibility towards many A/V solutions, and for the ones without just go for a dongle from Google (Chromecast Audio). Make sure you buy it from Google online because you can there also pick up the LAN adapter which solves any issue anyone has with Chromecast Audio stability etc.

 

I have seen posts after posts since I wrote my message here; and again people keep coming with the same horrific experience, and even REPEAT their experience. That is the definition of insanity - to do the same thing expecting a different result!

 

Have Spotify EVER read their own forum? No. Do they care? No. Are there any leagal term that could push the fault over to your "stereo manufacturer"? No - this is a closed code snippet from Spotify (Connect). The bug happens across the board on a variety of amps and just remember: even if people HAS NOT YET experienced the bug does not mean it "works" for some and not for others. It is there on all amps and are lurking in the background for all waiting untill you do some adjustments or "reconnection" and BAM it hits you!

 

Take this seriously! Tinnitus and hearing loss are something you will experience dramatically sets your "joy of life" back for a long long time.

I write this because I care. I write this because I myself live daily with hearing loss, and with two beautiful healthy kids and family pets I would NEVER EVER put them in harms way with Spotify Connect.

 

Spotify seems to struggle, they do not make cash and their focus are simply on "growing" - they do not care! I would not be surprised if they are well aware of this bug, but without a solution they have let it slide.

 

IF anyone raised this to a leagal aspect they would really be in harms way financially. For example in America you have a very strong case towards Spotify to get your medical bills covered, and even a settlement through a law suit! So if you got ill after experiencing this bug; consider talking to a lawyer!!

 

Me.. I left it and just never ever recommend Spotify to anyone (and tell them why - repeatedly), have played around with both Google Music, Tidal and Deezer and settled for Deezer. Great value for money (family subscription), great compatiblity (Bose etc have it built in), great sound and a great community (Sharing playlists).

 

Google Music are also great but lack a family subscription outside of the US for the time being making it too expensive for a family of 4 listeners.

 

Deezer have had some bugs in regards of Chromecast but then simply do it in another way (they are constantly working on fixing bugs).

 

Deezer just seems to be the little brother of streaming services being warmer, more welcoming and in the end more fun (playlist sharing / music matching).

 

There are also just a couple of clicks to transfer your music to Deezer with online services like https://soundiiz.com/

 

This will be my last post on the subject (I know I stated this in my post a year ago or so); but again: I really care about you guys and your well being - so please take this input seriously. The only way you can make Spotify care are by protesting; and that means to leave their services.

 

Peace!

 

SoDaHe
Newbie

Dear Spotify-Team,

this issue is not solved for me.

 

I use the latest spotify app on my android 6.0 and listen music trough my LG lac955m soundbar through spotify connect.

 

I also experience the problem described in this and similar threads. Sometimes, when I'm changing the volume via app, the volume of my soundbar jumps to max. Neither my phone nor the soundbar were on max before. I got young kids at home and its a 700Watt speaker, I don't want my children to get deaf. I can't use the spotify app if there is a chance of this happening randomly.

 

(Even when it doesn't directly jumps to max volume, there are way too few volume levels (steps) to precisely adjust the volume. But the "jumping to max"-problem is much more pressing.)

 

I'm glad to give more information if needed. Thanks for your help.

 

 

Ibah
Regular
Allready scared everyone in the house a few times. My speakers hopefully are still oke. The volume goes to 100% when using spotify connect.

As i read this forum. It is clear to me that its a spotify thing.

WHY?! Is this still not fixed?
This is a very important bug FIX it allready!!!

camillo75
Community Legend
Hi
Are you using an avr?
What brand?
With what hardware you are using Spotify Connect?
Thank you
Camillo

Ibah
Regular

I am using the onkyo tx nr 414 receiver.

Andj ust the spotify app on my mobile, happens with all apps and phones.

Solution!

user-removed
Not applicable

I resolved the issue with my reciever (Onkyo tx-nr414 or ht-r758) by 're-applying' the latest firmware (so basically the update that adds the Spotify Connect stuff).

 

I know it doesn't make sence, but it did resolve the issue for me. Ever since I did that, I NEVER had the issue again.

 

 

View solution in original post

Solution!

modz
Regular

The Spotify Connect bug ARE solved permanently:

 

Shouldn't it ring a bell if you check the thread start date (2014-07-14) and how many times the Spotify team has helped you guys on this matter? -or at least commented that they are looking into it? Seriously we are now in 2017 as of in 1 day!

 

They really don´t care and do know about this bug (we are using their own forum!). Deal with it! I write this mail because I care. They don´t - I do! 

 

The solution would be rather simple and permanently fixed by: taking away the audio controller from the Spotify app and leave it to the stereo volume itself if you play through Connect. All of you can´t seriously continue to use a product that might damage your own or even worse your childrens hearing right?

 

Everyone knows that from day 1 Spotify has never launched or tweaked anything based on user feedbacks. Thats their weak point; they are a «growth company» with focus on just that. Growing fast. Why is it that just because they were one of the «first» brands on the streaming music scene that people don´t try out some of the others? What will it take? Permanent tinnitus for you or worse your children, hearing loss or perhaps that you kill one of your pets? I seriously must say I am baffled that people still comment on this bug as if it will be fixed almost 3 years later in a still open and unanswered thread IN THEIR OWN FORUM! As you can read in my previous posts it is even more frightening that the Connect app works from outside your house. CAN YOU IMAGINE if you set this bug off while being away without knowing??? Your children being home alone after school etc? Come on - use your head! I write this because I CARE, I live with tinnitus and hearing loss every day and boy: if I can just save one soul from not repeating my mistakes I am very happy indeed. 

 

If you want the Connect features just plug in the Google ChromeCast Audio dongle and you have it all! You then can set your HIFI volume to X (for example 50%) and use the ChromeCast Audio volume slider on your phone from 0% to 50% (Max allowed from HIFI). AND you can then still use your phone / tablet for everything else while the music is playing: JUST like Connect was intended to do. Both Tidal and Google Music with a lot of other audio apps like TuneIn etc support ChromeCast and probably many more. Spotify even supports it but seriously? WILL YOU CONTINUE TO USE SPOTIFY??? As long as connect are paired it is «a time bomb» and an accident bound to happen. Maybe not from your phone but from one of your kids, etc. You CAN block Connect in your router firewall (if it supports it - read my earlier posts) but again SERIOUSLY STOP USING SPOTIFY!

 

Apple Music, Tidal HIFI or Google Music. They all have their strengths and weaknesses but for me Google Music not only let me enjoy my music safely without being scared of seeing more of this «go to max volume» **bleep** but even seems better overall as a service, and the app is as snappy and stable as the Spotify app. There are also 3rd party players on your Mac / PC if you prefer it to listening through the browser. I have some HIFI speakers connected to ChromeCast Audio dongles, some I use with bluetooth (from my iPad) and some with Airplay. 

 

I swapped to Google Music a long time ago and haven´t looked back. The radio part of Google Music (Radio stations based on songs) are also wonderful. Simple app, and better yet: able to upload my vinyls and old CD gems missing from the streaming library automatically - fantastic!

 

The best part of Spotify not caring is that I can write a mail like this in their own forum suggesting that people leave their product for lack of supporting their own community. THEY DO NOT CARE!

 

Be smart, avoid Spotify! -I will from now on unsubscribe to further mails on this topic as for me it is resolved permanently and safely for my family and my self by ditching Spotify. Be smart - preventive health actions are the only way to save your hearing when it comes to Spotify Connect by disconnecting! If enough people do just this THEY WILL CARE!

 

Have a wonderful 2017!

View solution in original post

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