Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS 17.5.1 Video/Podcast Playback not working

iOS 17.5.1 Video/Podcast Playback not working

Plan

Premium

 

Country

Germany

 

Device

iPhone15

 

Operating System

iOS 17.5.1

 

My Question or Issue

Playback of Podcasts that have a video isn’t working. The video AND the audio doesn’t play. Just loads endlessly. 
Podcasts without a video play just fine. 
Also, the looped „videos“ when playing songs also don’t play but load endlessly (loading dots ring). The songs play fine while this happens though. 

Reply
1 Reply

Hey there @shoshinL,

 

Thanks for reaching out here in the Community.

 

Have you already tried performing a clean reinstall of the app?  This is often an overlooked step, but it can be helpful to get rid of any corrupted files that might be causing issues. 
 

If this doesn't do the trick, could you let us know if the same thing happens on a different device?

 

We'll be on the lookout.

NovyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a "Like".
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts