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[iOS, Preview widget] Songs from the preview widget for the playlist are not in the actual playlist

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[iOS, Preview widget] Songs from the preview widget for the playlist are not in the actual playlist

I’m swiping through a few songs in preview widget for featured playlist at Home screen and like them, so I decide to listen to the whole playlist, and tap “play” right from the widget.

 

Surprisingly, songs that were shown in a widget and sparked my interest are not present in the actual playlist.

 

I’ve encountered this issue several times.

 

Please check the below screenshots depicting how none of 4 songs that were in the preview were in the actual playlist promoted in that preview.

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Marked as solution

Hey there @11163814285,

 

Thanks for your reply and for all the info shared.

 

We couldn't replicate the behavior you kindly sent us. So, we'd suggest you perform a clean reinstall of the app on your device to see if you notice any difference.  By doing that the app can be up-to-date and you can make sure some damaged cache is not leading to this inconvenience. You can find out the steps to do it here.

 

But, if this issue persists afterwards, we'd like to gather some additional info. Please check and send us the following:

  • Make/model and OS of the affected device along with the Spotify version you're running there.
  • Does this happen if you open your account on a different mobile device?
  • We'd like to know if it's always behaved like that or if this behavior started after a specific event/OS update.

Keep us in the loop!

AlejaRModerator
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View solution in original post

6 Replies

Hey there @11163814285

 

Thanks for reaching out here in the Community. We moved your post from the Idea Exchange to the help boards, as its content fits better here. 

 

Just to confirm, have you noticed the same behavior in a different playlist? Would you mind sending over the link(s) to the affected playlist(s) so that we can check from our end? 

 

We'll be on the lookout for your reply.

NovyModerator
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Thank you for swift response.

Here’s the link to the most recent playlist I’ve encountered this problem in: 

https://open.spotify.com/playlist/37i9dQZF1E4DMaBsy9Yp39?si=F3UOcwfoReGHKOavE222uw&pi=e-TZEWcvD8QReT

 

Unfortunately, I cannot recall what were couple others that had the same issue as it’s been a while since then. I’ll be sticking to this topic once I face the same issue and will be providing more links here along the way.

 

Also, I’ve realised that I’ve posted it to “Ideas” instead of “Help” too late and created a duplicate topic in “Help -> Content Questions” category: 

https://community.spotify.com/t5/Content-Questions/iOS-Preview-Widgets-Songs-from-the-preview-widget...

Please feel free to delete the duplicate topic that I’ve created if you find our current one more sufficient to keep.

 

 

Hi @11163814285,

 

Thanks for the info!

 

The Radio should have updated by now, would you mind checking if the issue persists? Are the preview tracks still missing from the playlist? 

 

I'd also recommend logging out and signing back in to your account twice in a row - this will trigger an internal refresh of the app that may help here. You can also try clearing your Spotify cache by following the steps in this article.

 

If possible, try logging in on another mobile device to see if it would exhibit the same behavior.

 

Cheers!

YordanModerator
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Hi,

Same issue with this playlist:

https://open.spotify.com/playlist/37i9dQZF1EIZ21GYew7l7H?si=76bQ23_FTH2Gp7GvRWtDxg&pi=e-aN4-wZ29TJ6W

 

Out of 5 tracks in preview, only 1 was in actual playlist. Attaching screenshots below.

 

I’ll try logging out and in as you suggested and will check if this issue persists.

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Marked as solution

Hey there @11163814285,

 

Thanks for your reply and for all the info shared.

 

We couldn't replicate the behavior you kindly sent us. So, we'd suggest you perform a clean reinstall of the app on your device to see if you notice any difference.  By doing that the app can be up-to-date and you can make sure some damaged cache is not leading to this inconvenience. You can find out the steps to do it here.

 

But, if this issue persists afterwards, we'd like to gather some additional info. Please check and send us the following:

  • Make/model and OS of the affected device along with the Spotify version you're running there.
  • Does this happen if you open your account on a different mobile device?
  • We'd like to know if it's always behaved like that or if this behavior started after a specific event/OS update.

Keep us in the loop!

AlejaRModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.

Plan: Premium Duo

Country: Ukraine

Device: iPhone 12 Pro

iOS: 17.5.1 (problem first occurred on 17.5.0)

App version: 8.9.42

 

My Issue

 

Dear Spotify team,

 

After undergoing the complete clean reinstall procedure as recommended, everything appeared to be OK for about a month. However, two days ago, I started encountering this issue again.

 

I’m attaching two screenshots below and a link to one of the radios I had this problem with: https://open.spotify.com/playlist/37i9dQZF1E4veAvZZI6W86?si=RHbTQ_cRQqS2NKglDWY6Sw&pi=e-3MbRHqRAR3id


I think a clean reinstall might fix this again, but I also realize that something simply isn’t right when a user needs to perform a clean reinstall once a month to resolve a persistent issue. Instead, I believe this indicates a problem with the actual app rather than a device-specific or user-specific issue.

 

I hope my feedback helps.

 

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