iOS update 0.5.8 crashes constantly on iPad

[MattSuda]

Update: iOS update 0.5.9 has fixed the stability issues. Please update now and test it out.

The new iOS 0.5.8 update has killed the iPad app. Even after reinstall it constantly crashes. What's going on?

I'm running iOS 6.0.1 on the 4th generation iPad. 

Spotify can't seem to get their act together...

New update also kills the people tab on the iPad.

When clicking on the people tab, friends are shown for a few seconds and then the list disappears.

This happens on every re-launch. There is no way to get the people list to show for more than 3 seconds.

Also after clicking on settings and clicking on a settings menu on the iPad, the settings back arrow is cut off at the top.

My music experience has been ruined by these bugs.

UPDATE: 

I was able to use the app for a while -- notice the other bugs I found --  and after downloading playlists for offline use, the app started crashing.

Looks like downloading any playlist for offline use will constantly crash the app until you reinstall the app.

The most used feature on the iPad app constantly crashes the app?

What...? Updates need more testing before going live.

I would be happy to help test future updates.

[nickpappas69]

Can you please do the same "maintainance" to my playlists?

[abadpiqueras]

Hi all. I have the same issue with iPhone 3GS and 4

In the meantime you fix the bug, could you please return to the previous version in the Apple Store?

Big thanks!

[Canushi]

I think it is important to split this topic up here:

1.) some people experience crashes at the start on the iPad or iPhone

others do:

2.) experience crashes with playlist issues

At the beginning the topic was, that the app crashes constantly on the iPad (at the start). The Playlist issue is a hole other thing because it is possibly a server issue. The app crashing at the start is on the other hand a serious software error!

[LSI]

Hi, my IPad 2, crashes at startup, but eventually after retrying some times it opens, and then it crashes at a fixed point in the scrolling through playlists..... So I don't agree that it's two different things, if it is, it's obviously possible to have both problems with one device at the same time.

[map60]

New up is completely non function on ipad 3.  Crashes on opening and or searching.  I read earlier customer support could not reproduce the errors.  You don't have to.  If 50 people tell you the same thing, then accept your update is broken and just fix it.  I am a prem member so now I am paying for nothing.  

[torilsa]

Description

App crashing when I connect it to download my playlists/local files from my Mac.

A more detailed description, using numbered steps

1. Updated to the latest version (0.5.8)

2. Opened Spotify

3. It crashed

4. Deleted Spotify

5. Installed it

6. Tried connecting it to download my local files.

7. Crashes

8. Does this some more times and try to connect with both Spotify details anf Facebook.

9. Delete the app again

10. Restart my iPad

11. Try to download

12. Do step 9-12 again

13. Deletes all my cookies/history in Safari.

14. Try again.

What I expected to happen

Download my local files and playlists

What actually happened

It crashes

My iPad/iPhone model

iPad 3 3G + WiFi

Device’s Operating System 6.0.1

My desktop Spotify version (if applicable) 0.8.5.1333

Is your device jailbroken? No

Approximately how many playlists do you have?

10

My mobile Spotify version

App: 0.5.8.73

Spotify core: 0.7.1.6113

My provider and country

My Spotify is Norwegian, my iPad is Norwegian and I do not have a sim card in it. I am in Wales, UK and are using my Unis network.

My username

Jiiln

[OsyMar]

Same issue as everyone else.  Can you please do the same "maintainance" to my playlists?

Username: osymar

[AndrewB]

I contacted spotify support on twitter @SpotifyCares, gave them my spotify account name and they were able to resolve the playlist issue for me. Thanks.

[kenneth_dwns]

Same here. Crash on start. Have 3GS (ios6), iPad 2 (ios6) and iPad 3 (ios5). Same problem on all devices. 

[Cykelsem]

Crash on start. I' m getting tired of this problem.

[flatts74]

iPhone now appears to be fixed - althoguh playlist folders are a bit of a mess, but iPad just crashes on opening so still got an issue with this version of the app, have upgraded iPad SW and this still hasn't fixed the problem

I

[crl]

Got in touch with support via contact page on website.

They 'adjusted' my playlists - still not working.

got in touch again...

reinstalled spotify app, via itunes (as recommended) now working again, altho' I'm having to resync all tracks... a bit of a pain, but, at least its working again.. so, I'm happy.

[trackmama88]

SAME ISSUE AS ALL THOSE MENTIONED ABOVE....I am a fitness instructor and have all my playlists for my cycle classes on spotify...while teaching class the other evening, I was NOT even able to open spotify on the new ipad...grrrr...luckily I had an old CD that I was able to use for class...just tried fixing the issue and as all those above mentioned, deleted the app, reinstalled, etc...same problem.  I have about 50 playlists but am only trying to sync 5 of them, programs keeps crashing....PLEASE help...user name is1212695418...and on another note, how can I change that....thanks!!!!  PLEASE PLEASE fix this......

[Bluedog05]

Description

ipad3 and iPhone 4s - Spotify App crashes immediately

A more detailed description, using numbered steps

1. Update to 0.5.8

What I expected to happen

App should work

What actually happened

see description

My iPad/iPhone model

ipad 3, iphone 4S

Device’s Operating System

iOS 6.0.1

Is your device jailbroken?

No

Approximately how many playlists do you have?

not sure 50-70

My mobile Spotify version

0.5.8.

My desktop Spotify version (if applicable)

My provider and country

norway

My username

bluedog05

Do you have any screenshots you can attach to more clearly explain your issue?

No

[rvanbruggen]

Description

iPhone first started to have the "scrolling" issue in the playlists that caused crashes. Now, after having tried clearing browser/cookies, rebooting and reinstalling, spotify just no longer works on my iphone 4s. I try to open the app, but it immediately crashes.

A more detailed description, using numbered steps

1. tried to scroll in playlists

2. app crashed. Repeated 1. and 2. a couple of times.

3. Looked for clues on internet. decided to clear browser caches/history, delete app, reboot, and reinstall app. 

4. tried restarting spotify, get to the login, login via facebook. Had to try  it twice but it then worked.

5. As soon as I touched the playlists tab, the app crashed.

6. Now I try to reopen the app and it just immediately crashes after launch.

What I expected to happen

For it to work as it always did before.

What actually happened

See above. App crashes.

My iPad/iPhone model

iphone 4s

Device’s Operating System

ios 6.0.1

Is your device jailbroken?

No

Approximately how many playlists do you have?

100 or so.

My mobile Spotify version

E.g. 0.5.8.

My desktop Spotify version (if applicable)

E.g. 0.8.4.

My provider and country

Mobistar, Belgium. Wifi.

My username

rvanbruggen

Do you have any screenshots you can attach to more clearly explain your issue?

No screenshots of crashing app.

PLEASE HELP!

[Enlance]

Description

Ipad app crash when I try to access my playlists. Everything Else spam to work fine.

A more detailed description, using numbered steps

1. tried to scroll in playlists

2. app crashed. Repeated 1. and 2. a couple of times.

3. Reinstalled app.

4. No change..

5. As soon as I touched the playlists tab, the app crashed.

What I expected to happen

For it to work as it always did before.

What actually happened

See above. App crashes.

My iPad/iPhone model

ipad 2

Device’s Operating System

ios 6.0.1

Is your device jailbroken?

No

Approximately how many playlists do you have?

500-600 maybe.

My mobile Spotify version

 0.5.8.

My desktop Spotify version (if applicable)

My provider and country

WiFi only, Norway

My username

enlance

Do you have any screenshots you can attach to more clearly explain your issue?

No screenshots of crashing app.

[Cykelsem]

I have deleted all my playlists and created a new from my PC and I can play it on my Iphone.

But when I try to create a playlist on my Iphone, Spotify crashes right away.

[Dabazz]

Same problem here. IPhone 4s, ios 6.01, spotify 0.5.8.73. Crashing after login, when scrolling down the playlists and adding songs or albums to playlists. Please help us, Spotify!

[WJGreer]

Same issue. I just deleted all my old playlists and created a few new ones. Now Spotify crashes every time I hit the playlists tab. IPad only. Seems OK on iPhone. 

[MattSuda]

Hopefully Spotify can release a fix soon. We are getting tired of waiting.