Announcements
Hi folks! We're aware of reports about your Wrapped stories misbehaving and we're looking into it. We've managed to fix the issue with the Wrapped banner/stories not showing up. More info here. If the stories cause your app to stop responding, please subscribe here. We'll keep you updated on that thread.

iPad app keeps crashing!

Reply
Highlighted

iPad app keeps crashing!

Regular

Hi, does anyone has the same problem? I have an iPad 1 and just installed the new spotify app. After login with my facebook account it keeps loading and than it crashes. all the time. I restarted my iPad, I reinstalled the app, but nothing works. On my iPhone 4 I have no problems with the new app. any help?

thx

21 Replies
Highlighted

Re: iPad app keeps crashing!

Roadie

Have you tried logging in with your spotify account details and not FaceBook? Someone on another thread mentioned that they were having problems when using FaceBook log in. Worth a shot and apologies for wasting your time if you have already tried this.

Highlighted

Re: iPad app keeps crashing!

Spotify
Spotify

Hey barbanboodar- I've just taken a look at your account and I can see you've got over 700 playlists.

 

If you're trying to sync hundreds of playlists at once this could be the problem. Please try just selecting a few playlists for offline use and then trying to launch the app again.

 

Let us know how that works for you--thanks!

Highlighted

Re: iPad app keeps crashing!

Regular

Hi meredith,

do you mean by "try just selecting a few playlists for offline" I should delete my playlist on the desktop app? because on my iPhone I don't have any problems with the new app, and it does sync all my playlists. Just want to make sure, that I don't delete my playlists if I don't have to? and most of my playlist (90%) are for online use only...

thx

Highlighted

Re: iPad app keeps crashing!

Spotify
Spotify

Hi barbanboodar-  So I've done some more digging and it seems you've got two accounts on our system. 

 

One is your 'baranboodar' account while the other is linked to your Facebook. The Facebook account has over 1,400 playlists which could also be the issue here. 

 

What I recommend is signing in with your 'barbanboodar' username and Spotify password (don't use your email address). As far as the playlists go, you definitely don't need to delete those playlists off your desktop. Simply make sure only a few are selected for offline use in your 'barbanboodar' account.

 

Keep an eye on your inbox as well. I've just sent you a message about sorting out that duplicate account. 

Highlighted

Re: iPad app keeps crashing!

Regular
hi meredtih,
I want to use my account that is linked to my Facebook account! this is the one which I'm paying the premium account as well.
please delete the other one.
thx
bo
Highlighted

Re: iPad app keeps crashing!

Roadie

Holy crap.  1,400 playlists, dude?  That's dedication.

Highlighted

Re: iPad app keeps crashing!

Regular

unfortunately it's still not working 😞

I don't have the problem with my iPhone though I have these many playlist (which are all "not offline modus" btw). So I don't want to delete all my playlists just to use my iPad app, though as said, on the iPhone I don't have this problem.

Everytime I have to log in into the iPad app, it connects to facebook and than it opens and the main spotify screen appears, but it keeps loading and loading and loading and than crashes.

please help!

thx

Highlighted

Re: iPad app keeps crashing!

Casual Listener

I have the same problem after sorting out all my playlists. Have tried re-installing.

 

After much pain I got the phone working but no joy on the iPad front yet.

 

I was planning on moving over from iTunes completely but this seems unlikely now.

Highlighted

Re: iPad app keeps crashing!

Regular

I kind of solved it now for me. I had a lot of playlists BUT also a lot of playlist folders. And actually after deleting those folders (NOT THE PLAYLISTS!!!) it worked for me. I think it's really more of a problem of how many playlist folders you have than actually playlists. because I still have over 500 playlists but only 10 folders now (genre like rock, hip hop, pop etc.) 

maybe this helps you. the spotify support isn't that great. their suggestions were like "try to reinstall the app etc." etc. As if I haven't tried that before contacting them 🙂

Kind of a bummer especially if you pay like 9,99 euros per month...

SUGGESTED POSTS