Spotify Community

JirinPanthosa · ‎2019-01-18

Plan

Premium

Country

US

Device

(iPhone X)

Operating System

(iOS 12.1.2)

My Question or Issue

Starting this morning, every time I try to play any song, the app freezes and then a minute later crashes. This is a new issue.

Loxer · ‎2019-01-18

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 16

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

View solution in original post

Loxer · ‎2019-01-18

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 16

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

View solution in original post

JirinPanthosa · ‎2019-01-18

It didn't work the first time but worked the second time I tried it.

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