iPhone app crashes every time I try to play any song

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iPhone app crashes every time I try to play any song

JirinPanthosa
Casual Listener

Plan

Premium

Country

 US

Device

(iPhone X)

Operating System

(iOS 12.1.2)

 

My Question or Issue

 Starting this morning, every time I try to play any song, the app freezes and then a minute later crashes.  This is a new issue.

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: iPhone app crashes every time I try to play any song

Rock Star 15
Rock Star 15

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
2 Replies
Solution!

Re: iPhone app crashes every time I try to play any song

Rock Star 15
Rock Star 15

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: iPhone app crashes every time I try to play any song

JirinPanthosa
Casual Listener

It didn't work the first time but worked the second time I tried it.

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