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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 397330 Views
  • 879 replies
  • 326 likes
  • 397330 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78535 Views
  • 124 replies
  • 32 likes
  • 78535 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 17934 Views
  • 8 replies
  • 0 likes
  • 17934 Views
  • 8 replies
  • 0 likes

Shuffle all music on iOS is only playing songs from select few albums

Premium PlanUS iphone 6 iOS 11.3.1 I have downloaded several albums and playlists from spotify onto my device for offline listening, but when I go to library/songs/shuffle play, it only plays from a select number of albums or artists. (I can't tell w...

  • Casual Listener
  •   Premium Plan US     iphone 6   iOS 11.3.1   I have downloaded several albums and playlists from spotify onto my device for offline listening, but when I ...
  • 329 Views
  • 0 replies
  • 0 likes
  • 329 Views
  • 0 replies
  • 0 likes

Spotify won’t play certain songs

I have had Spotify premium for about a year and a half and yesterday I got the iPhone X. For some reason Spotify won’t play certain songs. It just won’t. Please help

  • Newbie
  • I have had Spotify premium for about a year and a half and yesterday I got the iPhone X. For some reason Spotify won’t play certain songs. It just won’t. Please help 
  • Keanu_C
  • Spotify Star
  • 634 Views
  • 1 replies
  • 1 likes
  • 634 Views
  • 1 replies
  • 1 likes

spotify adds music

hey spotify adds thier own music in my playlist I think its really annoying so how do I remove that function?

  • Newbie
  • hey spotify adds thier own music in my playlist I think its really annoying so how do I remove that function?
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

Any chance of Force Touch Preview coming back?

PlanPremium I’m yet to receive the new update but I was wondering if there was any chance that Force Touch preview would be reinstated with the new update. Personally I would rather this feature be put back in place instead of the other features that...

  • Music Fan
  • Plan Premium     I’m yet to receive the new update but I was wondering if there was any chance that Force Touch preview would be reinstated with the new update.    Personall...
  • Hubo
  • Community Legend
  • 541 Views
  • 1 replies
  • 2 likes
  • 541 Views
  • 1 replies
  • 2 likes

Start with 1 playlist and 2nd song automatically jumps to another playlist

PlanPremiumCountryUSADeviceiPhone 8Operating SystemIOS10 My Question or IssueI recently joined one of my family’s playlist made for our vacation and now every time I start to play another playlist, it will play 1 song and then automatically jump to s...

  • Newbie
  • Plan Premium Country USA Device iPhone 8 Operating System IOS10    My Question or Issue I recently joined one of my family’s playlist made for our vacation and now every time I st...
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

Spotify Premium Trial Ended

My spotify premium trial ended today (May 30) BUT my credit card info is still being shown, how do I get rid of it as I don't want to be charged.

  • Visitor
  •   My spotify premium trial ended today (May 30) BUT my credit card info is still being shown, how do I get rid of it as I don't want to be charged. 
  • Hubo
  • Community Legend
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

'Followed' Artists are not 'Followed' a few moments later.....

I click 'follow' on certain artists, then I go back to them moments later and they are not 'followed'Why would this be happening?Is it because I jump from mobile data to WIFI? Thanks for the assistance.

  • Newbie
  • I click 'follow' on certain artists, then I go back to them moments later and they are not 'followed' Why would this be happening? Is it because I jump from mobile data to WIFI?   Thank...
  • 442 Views
  • 0 replies
  • 0 likes
  • artists
    disappear
    follow
  • 442 Views
  • 0 replies
  • 0 likes

Back button not working thru iPod USB connector

PlanPremiumCountry DeviceiPhone XOperating SystemiOS 11 My Question or Issue Our car (Honda Jazz/Fit 2011) has an USB "iPod" connector which we can control thru buttons on the dashboard. There are button to go back, forward, play/pause change the vol...

  • Newbie
  • Plan Premium Country   Device iPhone X Operating System iOS 11   My Question or Issue   Our car (Honda Jazz/Fit 2011) has an USB "iPod" connector which we can control thru b...
  • 290 Views
  • 0 replies
  • 0 likes
  • 290 Views
  • 0 replies
  • 0 likes

Superuser Contribution Why can’t I change music quality or play podcasts while connected to my Samsung MS750 soundbar?

Is there something I’m missing here?premium account iPhone 8 Plus see the messages in the screenshots

  • Casual Listener
  • Is there something I’m missing here? premium account  iPhone 8 Plus  see the messages in the screenshots   
  • this1marcel
  • Gig Goer
  • 829 Views
  • 3 replies
  • 0 likes
  • 829 Views
  • 3 replies
  • 0 likes

Solved!! ARTIST RADIO disappeared on recent update

Hey there, My Spotify recently automatically updated and now I no longer have the function to click on an artist and select ‘Artist Radio’. Am I doing something wrong and have to click this feature back on or has the function been taken away for non-...

  • Casual Listener
  • Hey there,   My Spotify recently automatically updated and now I no longer have the function to click on an artist and select ‘Artist Radio’. Am I doing something wrong and have to click this ...
  • sephrinx
  • Regular
  • 30485 Views
  • 6 replies
  • 0 likes
  • 30485 Views
  • 6 replies
  • 0 likes

Favorited songs not appearing in "favorites" playlist

PlanFreeCountry USADeviceiPhone 5SOperating SystemiOS 10 My Question or Issue Favorite songs are not appearing in full favorites playlist and when I unfavorable songs they don't leave the playlist

  • Newbie
  • Plan Free Country  USA Device iPhone 5S Operating System iOS 10   My Question or Issue  Favorite songs are not appearing in full favorites playlist and when I unfavorable son...
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

texts

PlanPremiumCountry DeviceiPhone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When my boyfriend used to send me songs in texts from Spotify I would click on the song and it would take me to the song in Spotify and I co...

  • Casual Listener
  • Plan Premium Country   Device iPhone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  When my boyfriend used to send me songs in texts ...
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

Spotify won't update

DeviceiPhone SEOperating SystemiOS 11 My Question or Issue The new Spotify update won't register into my phone. I noticed this when all my friends told me about the new Spotify redesign and I tried to download it but it won't show up in my updates. I...

  • Casual Listener
  •   Device iPhone SE Operating System iOS 11   My Question or Issue  The new Spotify update won't register into my phone. I noticed this when all my friends told me about the new ...
  • Loxer
  • Spotify Star
  • 5136 Views
  • 3 replies
  • 0 likes
  • 5136 Views
  • 3 replies
  • 0 likes

Missing songs from one of my playlists

Spotify UsernamedånjohannPlanFree/PremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Today I noticed all songs added to one of my playlists after 2018-01-19 are missing.The other playlists seems unaffected. I ...

  • Casual Listener
  • Spotify Username dånjohann Plan Free/Premium Country     Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Today I noticed all songs...
  • dånjohann
  • Casual Listener
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

Superuser Contribution Touch Preview on iOS removal

Hey folks, Spotify here! Just a quick post to let you know we’re in the process of removing Touch Preview, the feature on the iOS app that gives you a sneak peek of a playlist, song, album, or artist before you hit play. We’ve taken this decision as ...

  • Roadie
  • Hey folks, Spotify here!   Just a quick post to let you know we’re in the process of removing Touch Preview, the feature on the iOS app that gives you a sneak peek of a playlist, song, ...
  • kaneramstead2
  • Newbie
  • 95340 Views
  • 428 replies
  • 10 likes
  • 95340 Views
  • 428 replies
  • 10 likes

Shuffle order remains the same or almost the same when toggled off and back on

PlanPremiumCountryUnited StatesDeviceiPhone 7 PlusOperating SystemiOS 11.4 My Question or IssueEvery time I enable Shuffle on my 140-song-long "Favorites" playlist, the same handful of songs are queued up for playback. No matter how many times I disa...

  • Visitor
  •   Plan Premium Country United States Device iPhone 7 Plus Operating System iOS 11.4   My Question or Issue Every time I enable Shuffle on my 140-song-long "Favorites" playlist,&n...
  • BMW650i
  • Newbie
  • 680 Views
  • 1 replies
  • 1 likes
  • 680 Views
  • 1 replies
  • 1 likes

Spotify Automatically Starts Playing the Last Song I Was Listening To When Connected to Bluetooth

PlanPremiumCountry USADeviceiPhone 6Operating SystemiOS 11.4 My Question or IssueSpotify, recently, has started playing the last song or album I was listening to whenever I am connected to bluetooth and open the app. But only songs, not podcasts or a...

  • Casual Listener
  • Plan Premium Country  USA Device iPhone 6 Operating System iOS 11.4   My Question or Issue Spotify, recently, has started playing the last song or album I was listening to wheneve...
  • 526 Views
  • 0 replies
  • 0 likes
  • 526 Views
  • 0 replies
  • 0 likes